Norm Reeves Honda Superstore Irvine

Today 10:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM

Customer Reviews of Norm Reeves Honda Superstore Irvine

4.8
Overall Rating
(38)
Recommend: Yes (36) No (2)
Write a review: Sales | Service
sales Rating

Christoper goes ABOVE AND BEYOND!

by dsaladbar562 on 01/29/2020

Being a first time buyer, and having my car recently break down beyond repair of what I could afford, my nerves were shot. My father visited this Norm Reeves Irvine location, since it was close by to where he works. He met Christopher and spoke to him about my unfortunate circumstances and he right away called me to get more details so we can go ahead and explore my options. Christopher was very knowledgeable and elaborated carefully every option so I could fully comprehend them, that really helped me feel confident about moving forward. I decided to go for a used car and to my unfortunate luck, days later the car was already showing some faults. I call Christopher right away, not knowing it was his day off, and he was very kind enough to take my call. I am very thankful for that. He then instructed me to take it as soon as I could in the early morning. I took it on a Saturday morning and there were no auto techs who could look at the vehicle so the employees from the auto repair department told me to come back on Monday. I live in Long Beach and this was quite bit of a drive for me and I was not comfortable driving the car in its conditions. Christopher called me and I explained what happened and he went above and beyond to find a better solution than just a "come back on Monday". He reached out to Dan Saidy the sales manager and Dan was amazing! He apologized for the issues and not only did he assure me the techs would look at the vehicle as soon as they could, he got me into a borrowed car from the dealership so I didn't have to worry about driving back home or going to work in a car that needed to be checked by an auto technician. I then decided to purchase a new car instead, as Christopher advised it would give me a greater piece of mind and it really has. They both are an exceptional example of what serving others truly is and going above and beyond to making it right. I thank them both very much for turning this around and making this a great first buyer experience. I am truly grateful. I will be paying this kindness forward. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
436 Reviews
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sales Rating

Christoper goes ABOVE AND BEYOND!

by dsaladbar562 on 01/29/2020

Being a first time buyer, and having my car recently break down beyond repair of what I could afford, my nerves were shot. My father visited this Norm Reeves Irvine location, since it was close by to where he works. He met Christopher and spoke to him about my unfortunate circumstances and he right away called me to get more details so we can go ahead and explore my options. Christopher was very knowledgeable and elaborated carefully every option so I could fully comprehend them, that really helped me feel confident about moving forward. I decided to go for a used car and to my unfortunate luck, days later the car was already showing some faults. I call Christopher right away, not knowing it was his day off, and he was very kind enough to take my call. I am very thankful for that. He then instructed me to take it as soon as I could in the early morning. I took it on a Saturday morning and there were no auto techs who could look at the vehicle so the employees from the auto repair department told me to come back on Monday. I live in Long Beach and this was quite bit of a drive for me and I was not comfortable driving the car in its conditions. Christopher called me and I explained what happened and he went above and beyond to find a better solution than just a "come back on Monday". He reached out to Dan Saidy the sales manager and Dan was amazing! He apologized for the issues and not only did he assure me the techs would look at the vehicle as soon as they could, he got me into a borrowed car from the dealership so I didn't have to worry about driving back home or going to work in a car that needed to be checked by an auto technician. I then decided to purchase a new car instead, as Christopher advised it would give me a greater piece of mind and it really has. They both are an exceptional example of what serving others truly is and going above and beyond to making it right. I thank them both very much for turning this around and making this a great first buyer experience. I am truly grateful. I will be paying this kindness forward. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service

by Thanks Brandon on 12/28/2019

Yes I am completely satisfied with the service.As always, excellent customer service awesome service . Brandon Son very accommodating very nice and helped me with everything I needed. thanks fixing the missing screw on the right side no charge did great job.😊

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sales Review

by Kimba on 06/24/2019

Max Karim was super, he nice, gentle and very helpful. He contacted me thru Edmunds recommendation via email, Max willing to worked out the pricing with me thru email, followed thru with negotiation of the purchase price until we agreed with the offer (no need to come to dealer for pricing negotiation). We came to Norm Reeves dealership in Irvine. CA, after we reached the deal and was greet by Max, he make the car we want ready for the test drive. Upon agreement with the car, he prepare all paper works such as pre-delivery inspection, etc. and the car was delivered spotless. He went thru all basic setups before hand me the car. I would highly recommend Max to all friends and relatives. Overall, the transaction was as smooth as you would expected, except for pressure to buy some service packages at finance desk. We declined all packages they offered, because we did not think we going to need them. The time we spent at dealer around 4hours in Sunday afternoon.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2 Thumbs up!! AGAIN!!

by Alex on 06/08/2019

This is my second car I purchase from this dealer and they are setting the bar! Always, helpful and knowledgable. I've worked with Edgar, Max, Sofi, Adam, and James - each one of these interactions were professional and enjoyable. I would recommend this dealer to all my friends and family.!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Courteous, respectful, and enjoyable.

by Alex on 06/08/2019

I just bought my 2019 Honda Accord Sport and there was a scuff mark and issues with the drivers window. Their service department, Brandon S., contacted me within 2 days and made this repair not a transaction but wonderful and smooth experience. I would highly recommend this service team for any issues with your Honda

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied Walk-in Customer

by Vince on 04/17/2019

I got an A1 Service reminder on my dash so I called for an appointment. I was told an A1 service doesn't need an appointment any more, just walk-in before 3 pm. I was a little skeptical, but brought my Honda Pilot in at 11 am. The Service Advisor, Dom told me it would take 1 hour 45 minutes. He asked if I needed a shuttle home or did I want to wait. I said if it is going to take more than 2 hours, I would take the shuttle. He said he would put me on the shuttle list and would tell me shortly if I should take the shuttle. At exactly 1 hour and 45 minutes, Dom finished reviewing the results of my service with me, to my satisfaction and I was driving off of the lot. Great job!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Unforgettable First Time Experience

by FLORISSA on 03/24/2019

It was surreal that the deal was so good and the process was "smooth." My cousin even accompanied me to make sure it was real since it sounded to good to be true for a first buyer. They let me take the car home paid the out the door amount purchased my own insurance and whalla!!!! No one bother or had the decency to explain that they will let me take the car home and that it will have to go through a process. Specially after i told Alex i just recently moved to California. So what the hell did i know about the laws on leasing a car???? Alex even said that they have a good relationship with the dealership thats why he had it "approved." Now since the hr person from where i work made an error with the number of hours i worked, even though they have a copy of my job offer and contract they want the car back? It would have been no problem at all if they explained it the first time that this is how it works and not make you believe and lead you on.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Review, one year on

by Gordon on 03/19/2019

I bought a used car from Norm Reeves over a year ago and while this review is late, it'll capture what most want to know when buying a used car, namely, is the thing going to last. The short answer is yes, brilliantly. The Prius I bought was just about the cleanest 2012 I've ever seen, and aside from the 12V batter replacement, it's running like a champ. Price was more than fair. I've put 20K miles on it, it's now at 104K, and I expect it to run into the several 100 thousand miles. I should mention that the salesman, Ahmed Elkorashy, exhibited old world cutesy, the kind that's lacking these days. He's a true gentleman and I recommend him to anyone looking for a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Edgar is an excellent sale professional

by David on 03/08/2019

Edgar is not only a friendly but also have a good attitude to pursue a deal. I made a deal at Norm Reeves because of Edgar's persistence and adaptability to new online sale technique, which saved me a lot time comparing a traditional way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

WOW

by ImSold89 on 02/16/2019

I had planned on waiting a few months to lease a new Accord. Because I wanted to get my credit together, and come in with a down payment. I've been working with another dealership but I want my previous Honda at and they did not take me serious. They were not getting back to me with information that I requested. I felt as if they were pushing me aside. So I went to the norm Reeves just a test drive the accord to make sure it was what I wanted. Oscar is the one I went on the test drive with. I explained everything to him. I asked him to get a card, right as information down for me, what days of the week you worked because in two to three months I was that one coming back and getting a car from him. he brought his sales manager out, I gave him a quick rundown he said what if I can get you into the car you want today, with no down payment, and payments as close to what you're comfortable with this possible. So they ran a lot of numbers, they got me into a Honda Accord sedan, with a 36-month lease, they paid my tax tag and title, I did not have to put money down. And they worked with me and got everything to a payment that I feel comfortable making. If you are interested in a new Honda go to them. At the very least meet with them. Sit down and talk with them. It's worth it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing Service

by Seltzeralyssa on 01/31/2019

I had an amazing experience with all the guys who helped me. I submit an instant offer through KBB and Craig reached out immediately and made the process of selling my car so easy. He was professional, friendly, and I will 100% work with him again in the future. Bryan assisted with finding the exact car I was looking for. He was honest and straight forward with the pricing, pros and cons of the different cars I was looking at, and I felt like he truly wanted what was best for me instead of just trying to make a sale as many sales guys do at dealerships. Because of him, I won't go anywhere else in the future for any cars I purchase. Sam was awesome as well. He made the signing process fast and efficient. He explained everything to me in a way that was simple to understand and I knew exactly what my car payment included and he worked with me to figure out what options would be best for me. Hands down, this was the easiest and best experience I have ever had buying a car and I highly recommend these three gentlement to anyone looking to buy or sell a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Go see Jim Saber!!!!!

by Hjkroesen on 01/30/2019

Absolute best experience ever shopping with Jim, no hassles, no pressure, exactly what I wanted! I gave him my budget he gave me my options, financing was a breeze! Drove off in my CR-V quickly! Thank you Jim for your kind courteous service, I would recommend you to everyone looking to purchase a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Max and Sam are amazing

by JustinDunkin on 01/27/2019

I was assisted by Max Karim who is the Internet Manager for Norm Reeves for the majority of my lease purchase. Came in with my father, was in and out in a matter of hours, and left with a lease on a 2019 Civic. Max was extremely professional, kind, and gave great information to my father and I during each step. I would highly recommend Max. Sam Abdel helped my father and I in the finance department. Everything was extremely streamlined and time efficient with Sam. Took no more than 15 minutes to complete this step of the process. Very friendly and funny guy. Thank you Norm Reeves! Will be returning myself in the future and suggest you all to friends as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

The perfect car buying experience

by ContentedCRver on 01/22/2019

I hate car shopping. I get extremely anxious in these situations; in fact I find it so stressful, that the last time I bought a new vehicle was in 1997. I did as much research as I could online, but there comes a point where you have to show up in person. I emailed the dealer and was put in touch with Mr. Kerr- I explained what I needed, and he made sure to work with me. He told me when I could be there with the least people around; he had the 2 vehicles I wanted to drive ready for me. I took my test drives and made my choice. Then we did the paperwork. It was as easy as he could have possibly made it for me. I am now driving around in my brand new Honda CR-V- I could not be happier! Just let them know what you want and need from them, and they will deliver :)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience working with Max

by Daniel on 01/18/2019

Max helped me work out the details on the lease of a new Accord. He was up front, honest, responsive and helpful. I would highly recommend calling him directly and working with him - he will help you and do whatever he can to make sure you are happy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience

by Ken on 01/16/2019

I bought a Honda Insight 2019 from Safi and Max at Norm Reeves Honda. It all went very smoothly and I am a pleased customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Sales & Financing Service

by Stacy on 01/12/2019

I was looking for a Honda Insight and needed special financing to buy the car. I first spoke to Gary Koch in financing, and he was very attentive to my needs. I could tell he was passionate with running the numbers, and he was funny, as well. Gary always responded to my questions very quickly. I test drove with Sebastian Kavoosirad, who new so much about the car - after it was new to 2019 - totally revamped after several years. I was looking for a particular color, and Sebastian spent days looking for it because it wasn't common in the local dealers. The Insight I eventually chose, Sebastian had to squirrel it away because it was wanted by a couple of other buyers. I am very pleased with my buying experience and attention to details that Gary Koch and Sebastian Kavoosirad provided for me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Customer is King

by gbeyers on 01/11/2019

Sebastian Kavoosi and Bryan Kerr were wonderful to work with. I started a relationship with Sebastian a couple of years ago when looking for a new Honda sedan. He was very informative and patient with me. We took a long time to decide on what we wanted and life got in the way so when we were ready again to look at a new car he remembered who I was as soon as I walked on the lot. My husband was working with Bryan Kerr, the internet manager. Between the two of them we were able to have all our questions answered and get the best price for our new Accord Hybrid EXL. With the help of Tony Nguyen, the finance manager, we were able to purchase/finance the car last night. Everyone worked super hard to get us in and out quickly not wasting anyone's time. It was, by far, the best car purchasing experience we've ever had. We keep our cars for a long time so having this great experience was very important to us. We have been coming to Norm Reeves Honda for service on our other car so we knew how service oriented they are. Now we can say that every department at Norm Reeves Honda is the best. We highly recommend this dealership for your next purchase, lease and service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Customer is King

by gbeyers on 01/11/2019

Sebastian Kavoosi and Bryan Kerr were wonderful to work with. I started a relationship with Sebastian a couple of years ago when looking for a new Honda sedan. He was very informative and patient with me. We took a long time to decide on what we wanted and life got in the way so when we were ready again to look at a new car he remembered who I was as soon as I walked on the lot. My husband was working with Bryan Kerr, the internet manager. Between the two of them we were able to have all our questions answered and get the best price for our new Accord Hybrid EXL. With the help of Tony Nguyen, the finance manager, we were able to purchase/finance the car last night. Everyone worked super hard to get us in and out quickly not wasting anyone's time. It was, by far, the best car purchasing experience we've ever had. We keep our cars for a long time so having this great experience was very important to us. We have been coming to Norm Reeves Honda for service on our other car so we knew how service oriented they are. Now we can say that every department at Norm Reeves Honda is the best. We highly recommend this dealership for your next purchase, lease and service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Doesn’t follow through, return calls or attempt to fix issue

by Unhappycustomer on 01/05/2019

Leased a Honda Pilot and turned in a lease. They said they would take care of the mileage overage on my turn in. My account is past due. Honda Pilot has issue with the infotainment system crashing randomly. They won’t return my calls to have them diagnose the problem. I’ve had the issue from day one. Regret ever leasing the Honda Pilot and don’t recommend ever going to Norm Reeves dealership. People there aren’t helpful.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Bought a Preowned CRV

by SusanWhiting on 01/01/2019

Kayvon spent 1 hour with me trying to find a red 2019 CRV and he drove to Huntington Beach to pick it up. Unfortunately I saw the color in person and didn't like it. He pointed at a CRV in the preowned section he showed me earlier and I ended up going with that one. I know how much trouble he went through to get it but he got it and made me extremely happy. I recommend this dealership even more now. I explained to Kayvon how I was treated at the Rancho Santa Margarita Honda and he assured me he would treat me with the utmost respect and that he did. Great Job Kayvon keep up the great work!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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