Verify before making purchase
I was extremely disappointed with my car purchasing experience and almost regret purchasing my vehicle from the Garden Grove VW dealership. I really wanted the car but couldn’t find it anywhere else so I made the naive purchase. The salesman was very nice but made up a story about how the price couldn’t be lowered because there is an overall standard and so on. I actually bought the story (again, being naive). I understand sales but wish I wasn’t lied to. When I was finally signing off my paperwork, I was offered several upgrades but declined most except for extended warranty. The sales manager offered an additional maintenance package at no additional charge so I gladely accepted. I signed the paperwork, which I should have read in more detail so that was my fault, and drove my new car home. The following day I looked over the paperwork and realized I was actually charged for this “at no additional charge” package. When I went back to speak to the sales manager, he was extremely rude and unconcerned, stating that the price of the car was lowered so the package was at no charge. I felt robbed and belittled. To make things even worse, the car that was sold to me had an open recall. While I believe the recall was an honest mistake, it has taken close to a year to resolve and has been an extreme inconvenience. This experience was an experience lesson learned.
VW of Garden Grove
This is the second vehicle I have purchased from them. Their sales department was friendly and attentive. Bob made sure I was aware of all the features on my new car and went over the features with me on delivery, even helping me to set up the Bluetooth and other features. He has always responded to my calls and has been patient when I had questions even after the sale. The service department took care me as well, making sure I understood the vehicle and promptly took care of the service issues, even finding issues that had not yet appeared when they test drove the vehicle. If the service took more than a day they provided me with a service loaner at no charge
Best VW Dealership In the OC
I recently purchased a new Volkswagen CC from The Volkswagen of Garden Grove and I would highly recommend the dealership. The customer service was outstanding and the staff was very knowledgable and answered all my questions. I have purchased cars from Chevy, Toyota, Acura, Mercedes Benz, and Lexus in the past and this was by far the best car buying experience. I definetly give them a FIVE STAR RATING!!!!
Proceed on any purchase with caution
I went to this dealership because they had the car I wanted and gave me a great deal on it. However as soon as I said, "Yes, lets move forward" I was treated horribly, so horribly I was forced to lodge a complaint against this dealership with corporate. Here's a sampling of what happened: -During the sale, the two sales people that helped me with the car fought over commission in front of me -The finance manager almost sent my credit application to the wrong credit union (I had been pre-approved by my credit union) -The used car sales manager lied to me and then yelled at me via phone when I questioned him on a statement he had made So for anyone looking to purchase a vehicle with this dealership, if you choose to buy, be prepared for headaches and mistreatment.
" Run, Forest, Run !"
Thats right, run, don't walk away from this dealership ! They used to be located in Long Beach and were fantastic both in sales and service. We had purchased many cars in the past from the Long Beach dealership. Unfortunately most of the Long Beach personnel remained at the Audi dealership. The new personnel are terrible ! If you are into game playing and deception then this is the dealership for you, otherwise "run don't walk away from this dealership."