Customer Reviews of Fairfield Chevrolet
Don’t finance from there
Don’t finance from there the finance lady adds the maintenance contract in the price after you say no to it. She also runs your credit 7 times so she can get the highest interest rate
I made an appointment but had to cancel. I try to reschedule and the gentleman told me I could only have a 1030 appointment but when I went online there were two open slots, one for 0750 and 0950. I find it disturbing that the person doing the appointment cannot see open slots that are available. It appears that personal feelings are coming into play.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
WORST CUSTOMER EXPERIENCE
Ultimately the WORST customer service I have ever dealt with. Wait days for a phone call that never comes on a vehicle that was bought from them, that has had issues from day 1, that is sitting in their parking lot waiting to be fixed. Have not even had this vehicle long enough to make the first payment, and this issues just keep building up. They have had the vehicle for well over a week now and still can't figure out what's wrong with it. When we call to get the progress of the vehicle never get a return phone call!!! Lied to from the get go. If you specifically ask the same question 3 different times and are told the same answer 3 times you would expect it to be correct, especially when you find out the former owner of the vehicle is a salesman at the dealership. They have known from day 1 with that vehicle what the issues were and chose to dump the problem on to some unsuspecting consumer. When the manager does not return phone calls, avoids you, they clearly know there is an issue and are proving everyday that they DO NOT CARE. If we would have known this NEVER would have purchased the vehicle. And I will NEVER recommend this dealership to anyone. As a matter of fact I have told several people to avoid it!!! DO NOT PURCHASE anything from this dealership!!!!
best car buying experience ever
Tips s an amazing car dealer I age bought many cars in my life and never felt the urge to write a review but the salesman Benny is so knowledgeable about the Chevrolet cars and the manager Al so intelligent and logical that I was speechless and they sold me the truck. I hope Benny would name his child after me
Service Department is tops
The service department is right on top of any item. on several trips they have taken our vehicles right in with out an appointment to fix some item that only takes a couple of minutes. They are right on top of any items that have been brought to the manufactors attention.