Quality Chevrolet Escondido

Today 8:00 AM - 9:00 PM
Closed Now
Sunday
10:00 AM - 7:00 PM
Monday
8:00 AM - 9:00 PM
Tuesday
8:00 AM - 9:00 PM
Wednesday
8:00 AM - 9:00 PM
Thursday
8:00 AM - 9:00 PM
Friday
8:00 AM - 9:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Quality Chevrolet Escondido

4.2
Overall Rating
(5)
Recommend: Yes (4) No (1)
Write a review: Sales | Service
sales Rating

Great Buying Experience - Great Car!

by Yvette17 on 04/17/2017

The salesperson was very kind and easy to work with. He even stayed quite late so we could finish, got my car detailed, gassed it up and off I went!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
189 Reviews
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sales Rating

Great Buying Experience - Great Car!

by Yvette17 on 04/17/2017

The salesperson was very kind and easy to work with. He even stayed quite late so we could finish, got my car detailed, gassed it up and off I went!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Delighted Service Customer

by joetran84 on 04/13/2017

Our experience was very delightful. We received a loaner car so I could get to work quickly after dropping off my vehicle (since it would take a few days to repair). The experience was quite seamless and stress free. Maria Espinoza is incredibly informative and out of all the service advisors I've experienced in my life (I've had 11 cars over the years for different manufacturers), she is the best. Keep up the good work!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quality Repairs at Quality Chevrolet

by IndyFlick on 04/11/2017

The repairs are done by professionals and the repairs are done correctly, always. So that's why I come back - hopefully not real often :-)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honesty has earned my trust

by rgvickers on 02/28/2017

I was told that the brakes lights were out on my 2006 HHR, but I observed them lighting when the auto tech moved my car. I took a picture on my cell, just so i could refute the charge. After about 15 minutes I was paged and went to the service desk and was surprised to hear that my brake lights were OK. That level of honesty has earned my respect and repeat business. Excellent chance my next car will be a Chevrolet purchased from Quality.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst Dealership Experience Ever

by 2doorrocket on 11/22/2016

This dealership is simply ridiculous, I come in at 11, fill out paperwork, do their bs they run credit and get me approved, then I'm told right before I come to take delivery of the car, that they just sold the car to someone else. In California that's a violation of the deceptive trade and practice act for which I'm going to sue them, not to mention Junior Bernal casually stated "between you and I" that he can lower my interest rate if I buy GAP and a Service Contract, that's consumer fraud, they lie to their consumers and the lenders in which they work with and submit deals to.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Worst car buying experience ever

by TomDSanD on 12/19/2015

From the beginning they were not honest. First said I would get a Costco cash card. Then said it was a mistake. Represented I had to buy paint warranty as it was already on the car, not true. Had to take brand new car for service, told me it was fixed. Arrived to find same problem existed. Told I would get a refund of paint warranty, still waiting. Called the GM Lewis left a message, no return phone call. Not exactly good service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Early morning appointment

by Edwardelder on 12/14/2015

My service writer was very helpfull. The tv could be on a channel other than sports. There were women who where not at all interested in sports. Maybe a History or science channel would be a better fit for those waiting for their vehicles.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Smooth Service visit!

by burnellmartin on 11/23/2015

Went smoothly. Keep up the good work. Please, don't allow mechanics to become complacent. Excellent job. Please continue! Maria was pleasant to work with, as always.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ed Carr is the best!!!

by Michaelenekay on 11/16/2015

I recently just purchased a 2016 Chevy Cruze through Ed Carr. Ed was by far the best salesman, he was very polite and outgoing. He told us exactly what we needed to do in order to make this purchase. He showed us all the cool features that the Cruze offers. The process was fast and easy with the help of Natasha in finance and having Ed having most of it already completed. I got my payment where I needed it to be with the help of Ed and Manny A. Overall I had a great car buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Nice job!

by AJRichards on 11/06/2015

The staff are always friendly and efficient. I was in, out and on my way in the time stated; rare, these days! Nice job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A good deal given

by Sixjpuns on 11/03/2015

Lori Rios was both professional and helpful throughout the entire process. She gave me straight answers to all my questions and left me with no doubt that I received a good deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Evan's review for Jose

by Evanhouston on 11/03/2015

Jose was very great and patient with me I was very indecisive about what to get and what model but after all was said and done Jose, Manny, and the sales manager (I don't remember his name) were all awesome at taking time with me and helping me buy my first car

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thanks

by Lance_Smith on 10/29/2015

Maria is the best service tech I have ever had. She was knowledgable, helpfull and kept in communication through the entire process. You have a gem there!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Another satisisfied customer

by dexter_collins on 10/26/2015

The service was excellent. Ben Amick is my regular Service Consultant. I had another issue that I returned with and the service consultant was Uriel Aguilar, as Ben was off that day. Both consultants were professional, honest, attentive & courteous. They both focused on my needs and were great representatives of Courtesy Chevrolet & upheld the values of this Dealership. I am a very satisfied customer and I will continue to do business with Courtesy Chevrolet.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Evaluation

by shatzie210 on 10/23/2015

Bill, my service adviser, kept me up to date as far as what was happening with my car. Really appreciated it. Also, shuttle driver was very personable and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent

by 110792mb on 10/22/2015

Everything was handled perfectly. My service writer answered all my questions and followed up with me on how my truck was doing

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2015 Chevy Silverado

by Stephanielane on 10/21/2015

We had a very pleasant experience with Paul Brinkman and he made the process as painless as possible for us. He didn't make us feel pressured and went out of his way to help us get the deal we needed!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

by Jeffrey5223 on 10/16/2015

Maria Espinoza is one of your best assets. She is easily accessible via text or voicemail; up front with needed items, yet provides alternatives and good explanations. She respects my time. I appreciate that she treats me as a loyal, trusted customer, and that's the primary reason I keep bringing all my vehicles to Quality, and to purchasing new vehicles at Quality.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Guillermo Rios

by maradagan on 10/16/2015

Guillermo Rios helped me get my dream car. It was a long process but he was very patient and didn't stop pulling strings until I was happy with the end result. I didn't feel pressured or stressed like many car dealerships are. He showed excellent customer service and outstanding professionalism and I think he's a very valuable asset to your company and he should get a raise or get promoted. Because of him I would recommend all my family, friends, coworkers, neighbors, or just anybody who needs a car to Quality Chevrolet of Escondido. Sincerely, Mara Dagan (a very satisfied customer)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience in getting my 2016 Volt

by Customer321000 on 10/15/2015

Dealer Lori was informed and when above and beyond in helping me purchase my next Volt. She made the entire process smooth and painless. Great experience overall.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2016 Volt Kinetic Blue LTZ from Quality Chevy Excellent!

by Peakaboohaha on 10/15/2015

Excellent follow up from beginning to the end. My Sales Person Lori Rios, handled everything for me including the HOV application. Above and Beyond her call of duty to assist my wife and I. Lori from Quality Chevy came in on her off day to assist us. 5 Stars!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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