Puente Hills Subaru

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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Awarded 2016, 2017

Customer Reviews of Puente Hills Subaru

4.5
Overall Rating
(73)
Recommend: Yes (19) No (2)
Write a review: Sales | Service
sales Rating

Subaru

by Rsupan15 on 03/28/2016

Great customer service by Chris and his partner John. They were helpful right away and we were able to work out a great deal.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

73 Reviews
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sales Rating

Beyond Disappointed

by Kate_Gomez on 06/27/2016

After signing a contract, handing over our down payment, and spending four hours of our lives at Puente Hills the car gets rear ended and they can't make a deal on another car when it was their fault. Walked away without a car and an entire day wasted. If I could give less than one star, I would.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Bait and Switch

by tdsandiego on 06/13/2016

This dealership is mad shady. Bottom line: the manager refused to honor the agreed upon price for an Outback because we refused to buy a warranty from them. They tried to sell us a $1K warranty for $3K. Full story: We called 20+ dealerships in SoCal to get the best deal on an Outback. After a few back and forths, my husband and I agreed on a price with Christian over the phone, which was allegedly approved by the manager. We got better offers from other dealerships but this was the most convenient for us. Based on our phone agreement, we drove 100+ miles to sign paperwork and pick up the car. When we arrived, everyone was super nice and accommodating. We signed some paperwork and just needed the final figure to go to the bank for a cashier's check. That's when the bait and switch happened. Christian kept saying that he only agreed to the price because he thought that we would buy a warranty. But on the phone, he only asked whether we were open to buying a warranty, which of course we were interested. But we never discussed price or terms of the warranty. And when we got there, we knew that $3K was way overpriced. We were obviously furious when Christian said that they wouldn't honor the price that we had already agreed on. The manager was so incredibly rude. When we told him we got a better deal elsewhere and showed him written proof of the offers, he accused us of making up those quotes. He said that he made up fake accounts to get quotes too. So ridiculous. The positive reviews on this site probably are all from the same manager. We obviously left but were furious for wasting 5+ hours of our time and being complete [non-permissible content removed]. We bought our Outback two days later from South Coast Subaru without warranty. We have received quotes for as low as $900 for the warranty.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Subaru

by Rsupan15 on 03/28/2016

Great customer service by Chris and his partner John. They were helpful right away and we were able to work out a great deal.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Mysubi

by Juvy14344 on 03/27/2016

Best customer service, all functions were explained fully during the test drive. Marvin & Chris were great and took care of us.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Survey

by Jenigarza on 03/24/2016

The sales person was super helpful by making the process easy to understand without wasting too much time. He was able to figure out exactly what type of car we were looking for.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

good service

by Jacksterman on 03/18/2016

Efficient and fast. Can't complain. Nice service and good staff. At 8AM the facility promptly opened and within moments my car was in line and attended to by the service staff.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Puente Hills Subaru- excellent service!

by PGon_468 on 03/09/2016

Very accommodating staff. Internet Manager, Josh (Bruno) was very patient in explaining pricing, discounts and features of the car. He was honest and forthright.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

A Great Experience

by JonJon01 on 02/28/2016

I liked the vast variety of models to pick and options offered. Overall a fan-freaken-tashic experience on buying my first ever new car, but most importantly my first Subaru. I felt comfortable at all times and was not pressured into committing to buy like other dealership did in my buying experience. The representative that helped me, Luis, was extremely helpful and very friendly, he really made me feel like home. He answered all my questions I had about the vehicle and informed me of additional information that I was glad to learn. He kept in touch with before and after I bought my impreza to follow up with any questions or concerns/assistance I needed with my new vehicle, I really felt comfortable with my purchase knowing that there is people that care about customer satisfaction and happiness. Muchas Gracias!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best buying experience ever.

by Rudolf01 on 02/27/2016

Knowledgeable, articulate, polite, patient and friendly sales & finance staff, reasonable offer & true VIP treatment upon pickup of our new 2016 Outback - Thank you Luis, and also, thank you Victor. This was the best car buying experience we've ever had, bar none. It was the perfect prelude to driving our new 2016 Outback around and around and around, then home for the first time!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2016 BRZ

by crahaBRZ on 02/24/2016

Salesperson was very knowledgable about the vehicle and very helpful in making the transaction happen. Financing was as quick and easy as it should be.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great service at Purnte Hills Subaru

by Isela53731 on 02/23/2016

Friendly and honest, I went there with an online pre-aproval and they got me a better deal on the loan. So I was able to get a better car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Love it

by Oswaldob on 02/08/2016

good treatment, they treat you like family or cool friends, didn't have to spend all night to get a car everything was fast

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Good process: Subaru Internet, test drive, then buy

by Quality65 on 02/07/2016

We began our car purchase on the Internet, which helped us become knowledgeable buyers. And then we visited the dealership to test drive the car. The sales consultant had our information from the Internet, was knowledgeable, very friendly, and helped us acquire the exact model and features we were shopping for. Buying a car is often a painful experience, but Luis' calm demeanor smoothed the road.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Good service

by Maritess on 02/07/2016

Got good service from Joel and the other guy who assisted me. I just hope they have free car wash again.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Easy and Quick!

by criTalon on 01/31/2016

Setting up the appointment for the maintenance was simple. Getting it done was even easier. Just drive in, wait for about 30 minutes, and off I go!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Service Dept - Puente Hills Subaru

by Shawn_J on 01/22/2016

Courteous and professional staff. Efficient and timely service. Service desk personnel take the time to personally explain the service received and answered all questions.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

awesome experience

by Marcoszamora18 on 01/17/2016

The customer service from Yue, Victor and Fred was the greatest. they made me feel comfortable, and treated me like family. i will definitely recommend Puente Hills Subaru to everyone

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Car buying

by AnthonyLara on 01/01/2016

Our sales associate was knowledgeable and was able to answer all our question without putting pressure on us. He was crucial to our car buying experience. We will recommend friends to him.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Suburu Outback

by vlgriffin1 on 12/31/2015

Salesman was very knowledgeable about the car and was helpful with options. The finance man was also very friendly and helpful.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Car

by Jose5858 on 12/20/2015

The thing that I found to be great about puente hills Subaru is that the sales person had very great customer service and professional while still having a connection

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Puente Hills Subaru

by RobertT123 on 12/05/2015

Express service. Ease of check-in. Comfortable waiting room. Cleaned my windows! Vacuumed car! Explained why air filter was not covered by my service plan. Disappointed but not devastated!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

about our dealership

Welcome to Puente Hills Subaru - we're the leading dealership for new and pre-owned Subaru vehicles in the entire greater West Los Angeles area. Why Subaru if you live in southern California? Because Subaru makes cars and crossovers/SUVs that are among the safest, most durable and most capable vehicles on the road today. If you regularly carry precious cargo - like your kids - you want the best protection possible. We do it all with Honesty, Integrity and Transparency!

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Amenities
Complimentary Loaner Cars
Complimentary Coffee
Cable Television
Express Service
Customer Lounge Area
Languages Spoken (4)
English
Vietnamese
Chinese
Spanish