Customer Reviews of Lexus of Cerritos
Review type:
We Love Yo Yo!
Had to wait for over two hours to see their finance person after sales done
by Peter L. on 03/24/2021After finishing the deal with the sales person, me and my wife had to wait for over two hours to see their finance person and sign the contract paper. There were customers not wearing masks and even some sales people were exposing their… face. They kept telling us "wait for fifteen more minutes" for over two hours. Obviously they didn't have enough finance people to handle their customers leaving customers to suffer long wait time.Hi Peter, we take your feedback very seriously and thank you for bringing this to our attention, Peter L.. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Great experience!
by Sang Q. on 03/22/2021I had a great experience with the sale rep Chris!! He was very helpful in showing the advantages/disadvantages of different models and colors. I highly recommend looking for Chris for help on finding your dream car!Sang, thank you for your kind review; we are happy to pass along your comments to Chris here at Lexus of Cerritos! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Excellent Service
by Franwalk on 03/21/2021My service experience was excellent. My service advisor Dorothy Lunney did a great job of getting my car taken care of. She is very knowledgeable , courteous, attentive and makes her clients feel very important while at the same time… getting clients in and out. I waited for my car and the seating in the waiting area were marked, which made me feel comfortable due to COVID.We appreciate you taking the time to leave us a response! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
GX460 65k maintenance service
by MisterC on 03/17/2021GREAT JOB as usual @Daniel Kim with follow up by Sarah. Like clockwork as usual.Service - Steve Coreas
by Dlantini on 03/04/2021updated 03/10/2021The service was good, as always. I want to note that at each visit we have noted the navigation screen is scratched - asked if anything can be peeled off. This time it was not with Steve but tech who delivered car - nobody can peel it off.… My daughter research online and found this is an issue with the NX that should be corrected with warranty. My warranty was just up - but I have noted this hen we bought the car and at each service because it really bothers me. Also, was told the car was washed inside/out. It was washed outside but not inside. Not a big deal since I was not expecting the inside to be cleaned - only since noted.Hello Dlantini, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
recall and 40,000 miles check-up
by Nina310 on 03/03/2021updated 03/09/2021Sonia helped me with my car services is always very nice and tries to make sure I get everything that I need to be done. She also understands that if I do not need something, she doesn't make me do it, like an oil change. I appreciate… that she cares. Everything went very well.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Cipriano on 02/24/2021updated 03/03/2021I feel they are professional and respectable peopleHello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Service review
by Disappointed on 02/23/2021updated 03/02/2021Long line for intake. Service Rep Daniel was very professional. Unfortunately, getting a loaner was extremely challenging. Dealership was out of loaners (seems to be the case every time), sent over to Enterprise who was also out of cars.… After waiting at Enterprise for 45 minutes, I was transported to another Enterprise location about 15-20 minutes away. Upon picking up car, Daniel was gone for the day, so I was directed to go straight to cashier without any of the service details ever being explained by another service rep. Very disappointing experience.Hi, we appreciate you taking the time to respond. The staff at Lexus of Cerritos take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (562) 263-7857 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!
Salesman was [non-permissible content removed]
by Gibskid on 03/01/2021I went to look at some different models and this salesman Jonathan didn't know which package contains blind spot monitor. He kept saying this particular one does but the stickers on car does not. He kept giving wrong information for each of… the three cars I looked at.Hi, we appreciate you taking the time to respond. The staff at Lexus of Cerritos take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (562) 263-7857 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Excellent
by Buddjack on 02/26/2021I enjoyed the visit from the making of the appointment until I was out the door. Especially Pete the service representative.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Services
by John on 02/17/2021updated 02/24/2021Cerritos Lexus services dept is very good, they finished the work on time and especially the service rep. Daniel Kim, is very nice person.We are pleased to hear you had such a positive experience with us, John! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Lexus ES 350 on 02/14/2021updated 02/22/2021The staffs are very helpful. I like the complement car wash.Hello, thank you for taking the time to leave a review. If there's anything we can do to turn your 4 star rating into a 5 star one, please let us know! Take care and safe travels.
L/Certified Lexus 161 Point Inspection Questionable
by Beware of Lexus of Cerritos on 02/14/2021I bought a 2020 Lexus RX450h L/Certified from this dealership late in the afternoon and it was getting dark. It even had the sticker that it went through the 161 point inspection. However, when I got home, I noticed that the plastic trim… between the back windshield and right pillar of the vehicle was detached from the middle to the bottom. The clips were broken. If this vehicle was inspected, that would obviously be caught and fixed before sale. I called my salesperson and told me to bring it in. After waiting for two and half hours, I was told they need to order the part. I did not have any service papers or outstanding part order at all. Why didn't they fix this to begin with if they are certifying this vehicle? Buyers beware of this dealer since L/Certified does not mean anything. I had issues with my trade-in too but I can do that in a different write-up.Thank you for letting us know about your recent visit to Lexus of Cerritos. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (562) 263-7857 so we can work towards a resolution.
Rx350
by Erwin03 on 02/12/2021It was nice and they clean my car although it is only outside. I am still waiting the call for the recall and until now I haven’t receive any. I hope next time I go to service they could provide me a loaner car with higher model so we could… try the ride and might buy it.Hi, thank you so much for your positive comments about Lexus of Cerritos! Drive safe, and we'll see you on the road.
DK
by Daveeeee on 02/10/2021Excellent service, as usual So great to see my service advisor, Sarah Ventresca, back in the saddle.Daveeeee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
IS 250 SERVICE
by Larry H on 01/30/2021updated 02/05/2021Excellent service by Lexus of Cerritos my service representative Sonia Mendoza she always do an outstanding job take care of the needs of my vehicle, i am very satisfied with the service.Hello Larry, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Sales
by Rmurphy on 02/02/2021It took to long to make purchase Finance was disorganizedRmurphy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk - safe travels!
Recall service
by A. V.** on 01/16/2021updated 01/22/2021Quick serviceThank you for taking the time to share your feedback with us. We look forward to your next visit! Take care!
Worst buying experience I never had, beware this dealer is scam
by Sahara Cen Chen on 01/16/2021updated 01/22/2021I was served by a salesman call Jonathan, all he want is selling you the vehicle then you are on your own. Called and texted him couple times after sale he just ignore my call and never reply messages due to find couple problems regretting… my new vehicle. He have no knowledge of the Lexus cars, whatever I ask about the vehicle basic features, he can’t answer it ( or just pretend he don’t). Before I confirm and sign the paperwork, he said the vehicle have bunch of features and will flow in some extra stuffs like all weather cargo mat and nets. After paperwork signed, I asked him to demonstrate the vehicle features and he said my new vehicle doesn’t have it only the higher trim have those. I did asked same question before sales he said have it!!! I am about to leave and can’t locate the all weather cargo mat and net, he said his manager didn’t approve and he will mail me a set of key gloves. Had been two months, he never answer my calls and I never receive the key glove as he promised.Hello, we regret your experience with us here but are glad you brought this to our attention. Please call our General Manager at (562) 263-7857 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Get it done
by MyGS430 on 01/13/2021Informative and professionalThank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great Service
by Mike on 01/06/2021Steve was great at ensuring that my recalled airbag was done in a timely manner. They were quick to give me a loaner as well and also to have the car ready for me as soon as I was back at the location for pick up. Would recommend Steve to… anyone!Mike, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Ava Vogel on 07/08/2026