Royal Kia
Customer Reviews of Royal Kia
Review type:
After all was said & done everything was Fantastic!
last service visit
by SA on 02/10/2025updated 02/18/2025Dave Loper always takes good care of me, keeps me informed.Thank you for your wonderful review! We're thrilled to hear that you feel well taken care of at Royal Kia and that Dave Loper has been keeping you informed. We appreciate your support and look forward to assisting you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Not sure about the title
by Kelly on 02/10/2025updated 02/18/2025How friendly and expedient they wereThank you for your review, Kelly! We're thrilled to hear about your positive experience at Royal Kia. Our team is dedicated to providing friendly and efficient service, and it's wonderful to know that it made a difference for you. We look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Best KIA Dealership I have ever used to service my Telluride
by Joe on 02/17/2025Excelent customer service. Great communication about the services performed. Also, the video by the service technician gave us a comfort level that our car is in good condition.Thank you so much for your fantastic review, Joe! We're thrilled to hear that you experienced excellent customer service at Royal Kia and appreciated the communication regarding the services performed. It’s great to know the technician's video helped provide comfort about your car's condition. We look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Professional sales and service
by Randall on 02/15/2025Friendly, abundant, professional and efficient staff. Very well managed dealership.Thank you for your wonderful feedback, Randall! We truly appreciate your kind words about our friendly and efficient staff at Royal Kia. It's great to know that you had a positive experience with us. We look forward to welcoming you back on your next visit! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Royal Kia Service Department
by Mary on 02/07/2025updated 02/14/2025Great service, everyone helpful, friendly and knowledgeable.Thank you for your kind words! We truly appreciate your positive feedback about the service you received at Royal Kia. Our team is dedicated to providing helpful and friendly assistance, and it's wonderful to know we met your expectations. We look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great Service!
by Mary on 02/07/2025updated 02/14/2025Kendra was so very helpful. She was patient with all the questions I had, plus she provided answers to all my questions.Thank you, Kendra, for your kind words! We are thrilled to hear that you had a great experience with us at Royal Kia. Our team is always here to help, and it's wonderful to know that Kendra was able to assist you so well. We look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
General service
by Rick on 02/06/2025updated 02/14/2025Repairs completed quicklyThank you for taking the time to leave a review! We’re glad to hear that your repairs were completed quickly at Royal Kia. We appreciate your feedback and hope to assist you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
New automobile search
by Teena on 02/05/2025updated 02/12/2025My sales rep, Derek Hayes was very knowledgeable and very patient in answering my questions. Other reps were very pleasant as well.Thank you, Teena! I appreciate you taking the time to share your experience and I am thrilled to hear that Derek provided you with knowledgeable and patient service. Our team at Royal Kia strives to create a pleasant experience for all our customers. I look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Consistently friendly and attentive
by Julie on 02/11/2025My Kia is the first new car I've ever had, and Royal Kia has been very helpful and approachable through the purchasing process and the maintenance. My parents referred me to them after they had a great experience there, and I will do the… same when I get the chance.Thank you, Julie! We are thrilled to hear that your experience at Royal Kia has been positive, especially as it's your first new car. It's wonderful to know that our approachability and support throughout the purchasing and maintenance processes have made a difference. We appreciate the referrals from you and your parents, and we look forward to continuing to assist you in the future. Enjoy your new Kia! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Service at Royal Kia on the mark.
by Franklin on 02/03/2025updated 02/10/2025I had an appointment with David Loper. I was greeted as soon as I pulled up and waited momentarily until David was done with a customer. David was friendly, competent and listened to my issues. The work was done as promised. I enjoyed… the coffee machine while I waited.Thank you, Franklin, for your wonderful review! We’re thrilled to hear that David provided you with friendly and competent service, and that your appointment went smoothly. It's great to know you enjoyed the coffee while you waited. We appreciate your feedback and look forward to seeing you at Royal Kia again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Oil change
by Judy on 02/07/2025Excellent service!Thank you so much for your kind words! We're delighted to hear that you had an excellent experience at Royal Kia. We appreciate your feedback and look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Ordinary service appointment
by Michael on 02/07/2025Mercedes Galarza did a good job of communicating status and explaining thingsThank you, Michael, for your positive feedback! We're thrilled to hear that you enjoyed great communication and thorough explanations during your experience with us at Royal Kia. We aim to provide excellent service, and your input reinforces our commitment. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Royal is the Best
by Isaac on 02/05/2025Thorough service by a knowledgeable professional. Friendly environmentThank you, Isaac, for your fantastic review! We’re thrilled to hear you experienced thorough service from our knowledgeable team in a friendly environment at Royal Kia. We appreciate your kind words and hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Soul service
by Martin on 01/29/2025updated 02/05/2025I liked the video message showing the inspection and work completed.Thank you for your kind words! I'm glad you appreciated the video message showcasing the inspection and work completed on your vehicle. At Royal Kia, I strive to provide transparency and quality service to our customers. I look forward to seeing you again for your future maintenance needs! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
First Visit for Grace (my Terrain)
by Roxy on 01/29/2025updated 02/05/2025Friendly, professional, clear fees, nice lounge with space to relax or work.Thank you for your kind words! I'm thrilled to hear that you found our team friendly and professional, and that you enjoyed the amenities at Royal Kia. I strive to create a welcoming environment for all our customers. I look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Excellent service at Royal Kia.
by Steven on 01/25/2025updated 02/03/2025Very efficient. Service writer was very knowledgeable. Work done on time as promised.Thank you, Steven, for your wonderful review! We’re thrilled to hear that you found our service efficient and knowledgeable. At Royal Kia, we pride ourselves on delivering timely and quality service. We look forward to seeing you again for your next visit! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Happy Buyer
by Joan on 01/25/2025updated 01/31/2025There was no feeling of being "pushed". I believe Jesus and DiDi were 100% sincere.Thank you for your review! We appreciate your recognition of our team's sincerity at Royal Kia. It's important to us that our customers feel comfortable throughout their experience. If you have any further feedback or questions, please don’t hesitate to reach out. We look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Good service
by Emma on 01/23/2025updated 01/31/2025Competent and friendly employeesThank you for your kind words! We're thrilled to hear that you had a positive experience with our competent and friendly team at Royal Kia. Your feedback means a lot to us. We look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Two year check up.
by Jake on 01/18/2025updated 01/24/2025Easy and complete (and popcorn) and car wash!Thank you for your wonderful review! We're thrilled to hear that you found our services easy and complete at Royal Kia. It’s great to know you enjoyed your experience, especially with the car wash! We look forward to seeing you again soon. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Royal service
by William on 01/17/2025updated 01/24/2025Prompt. Courteous. Thorough.Thank you, William, for your fantastic 5-star review! We truly appreciate your support and are thrilled to hear that you had a positive experience with Royal Kia. Your feedback is invaluable to us and helps us to continue providing great service. We hope to see you again soon; please feel free to share your experience with others! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
10
by Deborah on 01/17/2025updated 01/24/2025Timely, kept informed and everyone is always friendly and helpful
Toyota Corolla
Land Rover Defender
Land Rover Discovery Sport
Thank you for your kind words, Karen! We truly appreciate your feedback about your experience at Royal Kia. It’s great to hear that our salesperson provided you with exceptional service during a stressful time. We’re glad he could assist you and maintain professionalism. Please feel free to reach out if you need anything in the future. We hope to see you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
by Royal Kia on 07/17/2025