Customer Reviews of Jim Click Nissan
Very Inconvenient
byon 09/08/2022
I've gotten to the the point now of not wanting to have JC Mazda service my car anymore. They closed down the Mazda side of their Tucson Auto Mall location and kept the oil change service there, now that will cease in a couple months. This will force Mazda owners living in the North and NW areas of Tucson and those surrounding areas, to travel deep into East Tucson for this "life-time" oil change. This will be a real inconvenience and I'm not happy about it. I do believe after this coming oil change, I will take my business else where. Other than answering 'no' to the first question, I didn't want to answer the remaining questions but had to in order to submit this review.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Venessa Pain
byon 04/09/2020
This Young Ladie Vanessa Pain is a wonderful person and helper SHE KNOWSwhat she is talking about and os very knowledgeable about her Job! Besr car salesWoman Ever! She understood I ha e a small growing family! She put me in a vehicle that was affordable and reliable For my needs! EVERYTHING WAS AMAZING...Nothin more to say!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Unhappy
byon 05/03/2019
Let’s start by saying that my salesman did a good job. As soon as I submitted a review on his service I lost all contact with Jim Click. I had issues with the new vehicle and tried to reach out to service. Every time I tried to reach out I was transferred to voicemail and never received a response. Now I scheduled my first maintenance for life appointment and talked to a lady that said I scheduled an appointment already. Which I didn’t. Not real happy with her customer service skills. It seemed as if I was bothering her. Made an appointment and asked if she would send out a verification email which I have never received. Not happy at all with their customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Please work on making all people feel welcomed
byon 03/02/2019
Service team seems always to busy when your trying to book an appointment. And they tell you the “you can bring in your car for a unscheduled apointment” only to be met by what seems to be a irradiated person that you don’t have a appointment when they ask you.. its a unwelcoming feeling. Everyone cant always book 2 weeks out for an appointment. I travel for work and live out of town which makes my schedule unpredictable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Ridiculous
byon 04/20/2018
After having a car for over 45 days, jumping through all the hoops these people wanted they say oh find a co-signer or bring the car back, down payment was made, all documents signed these people are a joke they don’t keep your info to themselves and now at this point want the car back yet don’t want to return your down payment bc they changed their minds believe me I’ll be going to the news station and contacting a consumer law attorney! What a joke!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Warranty Work Means Body Damage Gets Done (& Denied)
byon 08/11/2017
I brought my 2008 Nissan Rogue to Jim Click Nissan for warranty work after my transmission stopped accelerating on a trip to Arizona for my dad's funeral. They replaced the transmission under warranty. It wasn't fast, but it was done. Then they dented and damaged the passenger side of my car. Read on for a story of comedic incompetence. While driving from CA to AZ on a particularly hot day, my car stopped accelerating and the fastest I could drive was 40 mph. My passenger looked it up and found that there was a special warranty extension put on my car engine because it would lose it's acceleration whenever the transmission got too hot. When I dropped my car off, I was first told that I would get a courtesy car, only to find out that there was not actually a courtesy car, but I could rent one at a place down the street that they recommended. Then, I was informed by my service advisor that there was probably nothing wrong with my transmission and it sounded like the fluid was probably low and that "there's a special way to pour in the transmission fluid that they only teach us at the dealership." After confirming that my transmission did, in fact, need to be replaced, the Jim Click team had to bring parts in from CA, and had my car ready in 3 days (seems long, but okay). It all went belly up when I picked up my car however and noticed that they had put a large-ish dent in my rear passenger door and a quarter size amount of paint had been gouged out of my front passenger door. After pointing this out to the person who brought my car forward, he had me wait for my service advisor who then came out to tell me that he would need to pull the security video to confirm the damage had been done there and would get back to me in about a week. He never called. So after about a week and a half, I called back and left a message. Shockingly, he still didn't call me back. So I called a few days later and left ANOTHER message specifically asking for his manager to call me. Didn't happen. So I called again and after speaking to the sales department, I was able to get the email of the service manager. I sent him pictures of the damage and received an email back stating that there had been damage assessed on my left front door (the drivers door) and the rear passenger door when my advisor checked in my car. I promptly emailed back letting him know that there still wasn't any damage to my driver's door and that the paint gouge was on the front passenger door and rear passenger door, but that my copy of the paperwork does not show any such assessment and there was not any damage to my car when I dropped it off. (I had done my own walk around assessment because I like my car and things like this stress me out.) It's now been 4 weeks and I'm having to ask for his boss because he maintains that the damage indicated on the driver's door was dirt that was removed in a courtesy wash and the damage to the left side of my car was hidden by dirt. Bottom line: Don't take your car here. Jeff Hovelson and Andrew Stewart didn't cause the damage to my car, but they're causing it to stay there and making the fix-it process a pain in the ass. (Although, their incompetence is becoming vaguely entertaining.)
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Do not go here, you will get scammed!
byon 07/28/2017
I just went in on Monday to look at cars, walked out with a Nissan Sentra. The next morning I took a closer look at all the financing. The free oil change that they said was free, I got charged $1000. And on top of that the car was on sale, which is good, but a 14000 basic car, quickly became more than double the car. I didn't add anything to this car, it's a basic car. I got charged separately for the gap insurance and the car warranty, which btw I was told, was already included. I have spoke to 2 different managers that told me I'm "stuck with it". I wasn't saying anything in a angry tone. I found a website complaining about the exact same as what I'm experiencing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Ralph Gallego = proof team work makes the dream work
byon 06/23/2017
Seriously, I came in with a less than satisfactory credit and my trade in was disappointing. To add to those obstacles, I am also very anxious when it comes to my budget and ensuring I get by each month. But Ralph and the team at Jim Click went above and beyond my expectations for any buying experience ESPECIALLY for a car dealership (we all know the stigma) and made the deal happen. If you want to ensure your needs are met all while enjoying the great company of a genuine and humble person then do not hesitate to reach out to Ralph Gallego!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
prefect car buying experiwnce
byon 05/02/2017
I had a great experience purchasing both of my vehicles here (Armada & Versa) my most resent a Versa. I received a call from Thoroughbred Nissan saying they would beat Jim Click Nissan's bottom line so I gave them a shot not only were the wrong but very rude so I walked out and came to Jim Click where I dealt with Vanessa Pain she listened to my requests and was awesome. I bought the car and even with maintenance for life and a 6 year 60k mile warranty the price and interest rate was better then the competition. thank you to the staff and especially Vanessa Pain for treating your customers like family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Paul Rabago
byon 10/13/2016
My first experience with Ray was when I purchased my 2014 Altima SV. Great sales experience, no high pressure sales pitch and I was happy with the deal. Very impressed with the ease of the sale, I took my daughter in May to buy a 2016 Rogue S. Luckily we got Ray for the sale and he got my daughter into the car she wanted. She was so happy with her care and the deal. Unfortunately, two weeks ago, her Rogue was deemed a total loss, after being hit by a drunk driver while parked at our home. Thankfully, no one was hurt. She was devastated at loosing her new car after only having it for 5 months. I called Ray and asked if he had a Rogue along the same price which she could look at and possibly purchase to replace her totaled Rogue. He did and we came into the dealership to see the car. The sale went quick and her monthly payment actually went down. Ray and Raul both assisted her with the first Rogue's loss report to NMAC and provided the paperwork needed to file with GAP. Thank you so much Ray for all your help. Yes, I will be buying my next car from Jim Click!! Yes, I have recommended the dealership to friends and family. Oh, one more thing...I love my Altima!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Changed My Life
byon 05/07/2016
Jim Click Auto was my first stop and my last stop when looking into replacing my car. I never thought I would be getting a new car. The 2016 Nissan Versa was so affordable with a five year warranty, it made since. Thank you to Amanda and Jason for going the extra mile. Jules
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My new Sentra
byon 04/21/2016
Amanda Juarez helped me find the perfect vehicle. She knew I was looking for a manual transmission car or an SUV and she did everything she could to get me the best deal possible. We test drove a few different vehicles and at the end I got the car I wanted, the color I wanted, manual transmission, and a great price! Go see her if you're looking for a new or preowned vehicle, she will give you the best deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amanda is amazing
byon 03/30/2016
We have had an amazing experience at this dealership. All staff was exceptional. Amanda was great. She went above and beyond to help us not only get a vehicle but at a price we were comfortable with. The management was just as helpful. She did everything she could to get us the best deal possible. We are so happy with our service and will be referring all we know to your dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
BEST FIRST CAR BUYING EXPERIENCE
byon 03/09/2016
I had a fantastic experience with the team at Jim Click Nissan; especially with the help of Alfonso guiding me step by step to make the best decision. It was great to know I was in great hands!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
BEST CAR BUYING EXPERIENCE EVER
byon 03/04/2016
Venessa Pain is awesome. She contacted me immediately and went the extra mile to ensure I could test drive at the time I wanted. She made this car buying experience flawless and fast. I will definitely buy my next car from her at Jim Click Nissan in Tucson AZ.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amanda is my herooo
byon 03/03/2016
Amanda and Raul are the greatest! They made sure I got the greatest deal and they found be the perfect car. I am going to LOVE my new Sentra. Thank you so much!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Alfonso made my buying experience amazing!
byon 02/27/2016
Thank you Alfonso!!.. for being so patient with me being a first time car buyer I had many questions and concerns you made me feel comfortable with my decision! your awesome!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service by a Winning Team
byon 02/25/2016
My time with Jim Click and Alfonso Avitia was well spent. Buying a new car can be intimidating but that was not the case here. I felt invited and very well taken care of as we navigated the process of picking out my new mode of transportation. I saw a large amount of team work present as I worked with Alfonso and the guys at Jim click. They made sure I knew what was happening every step of the way and I left feeling very happy with my new Nissan Altima! I'd highly recommend doing business with Jim Click Nissan and especially Alfonso
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
the review
byon 02/13/2016
This is my first time buying a new car, it was a little scary but Alfonso made the experience fun. he made sure I was happy the entire time. He's honest and dependable. I will send anyone I know to him to get a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amanda cares about her customers
byon 02/05/2016
I've had my car now for just about 3 months, and I received a call from Amanda out of the blue, wishing me a happy birthday, asking how the car is treating me, life, etc. This is for a near bottom of the line vehicle I bought to get me from A to B, yet she treats me like a friend. If you go to Jim Click Nissan, ask for Amanda. You won't be disappointed. Anyone who asks about getting a car, I tell them about my experience with her. Awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you Alfonso for everything
byon 01/28/2016
I have not bought a new car for some time. So I worried about the stories I have heard of sales people being too aggressive and pushy. That worry went away after meeting Alfonso. He was concerned about my needs and was very knowledgeable about the car he was selling. I felt comfortable working with "The Fonz". It was a great experience. Everyone did a great job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
We are proud to represent the Nissan brand in Tucson .Their commitment to building quality vehicles using cutting edge design while remaining a responsible corporate citizen in their communities is a perfect fit for our company. The Nissan vehicle lineup makes for one of the most comprehensive available. If you need a vehicle for a specific need, they probably make it.
We're located in the Tucson Automall, on Automall Drive, and we're 20 minutes from anywhere in Tucson !
Jim Click Nissan's dealership is modern, comfortable and expansive, offering you many of the conveniences you've come to expect from our dealerships. Relax and enjoy a cup of premium coffee while waiting for your vehicle or check out the game on the big screen TV while you're checking out the newest Nissans ! Plus, you won't have to worry about getting that work done, log into our wi-fi and finish that big project!