Van Chevrolet Buick GMC

Today 09:00 AM - 07:00 PM
Closed Now
Sunday
10:00 AM - 06:00 PM
Monday
08:00 AM - 09:00 PM
Tuesday
08:00 AM - 09:00 PM
Wednesday
08:00 AM - 09:00 PM
Thursday
08:00 AM - 09:00 PM
Friday
08:00 AM - 09:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of Van Chevrolet Buick GMC

4.7
Overall Rating
(72)
Recommend: Yes (67) No (5)
Write a review: Sales | Service
sales Rating

Amazing Dealership

byJohnnyon 08/08/2018

The customer service was incredible. I would definitely recommend this dealership to anyone in the market for a new vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
131 Reviews
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service Rating

5-STAR Customer Service

byEstherMon 09/17/2018

Rick Theibaud, my Chevrolet service representative at Van Chevrolet Buick GMC provided me with exemplary 5-STAR customer service in handling repairs of my Chevrolet 2018 Equinox AWD. From my first phone call to Rick Theibaud setting up a service appointment for a warranty covered issue, and with every interaction since, Rick has provided top-notch service. Knowledgeable, polite, patient with all the questions I asked, and responsive with follow-up calls and information, he always kept me informed so I didn’t have to call him to find out what was going on.Rick set me up with a comparable loaner car to use as the part needed came from out of state. When the repair work was completed, Rick had my car washed, vacuum, and because it had to be driven some distance to ensure the repair was spot on, refueled and ready to go when I arrived. Since, I’ve had my oil changed, tires rotated, and engine checked with Rick. Once again, I received the best service a car dealership has ever delivered. As a female executive who has bought and leased her own cars for over 25 years, good service has not always been the case. Thank you Rick Theibaud and to the rest of the team - Steve, Blake, and Noah for all your dedication in making this a great car repair experience. As long as I live in Scottsdale, Arizona and own this car, you are my go to team! I highly recommend Van Chevrolet Buick GMC and especially the service team of Rick Theibaud, Steve, Blake, and Noah! Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Crooked

byhappycarguyon 09/08/2018

THIS DEALERSHIP IS EXTREMELY DISHONEST. I had a good offer from another dealership on the car I wanted. Van Chevrolet promised me a better deal. We agreed to that better deal over the phone and then later in person, and they repeatedly confirmed the terms. Then they spent weeks giving me the run around and wasting my time and trying to get more money out of me before finally telling me that they wouldn't honor the deal they had made with me. STAY AWAY FROM THESE LIARS.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Truck tire balance

byTruckon 09/04/2018

My service advisor gave me options and the truck was perfect when I got it back

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

best place in the world

bytonydelevicon 09/03/2018

always A+ service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Easy

byJulieon 08/10/2018

Had me in & out in a timely manner and treated me well

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service Quick

byRonon 08/10/2018

Great service I was in an out of there in no time . Very friendly as well

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Buyer

bycorvetteon 08/08/2018

The service I received from Scott Daly and van Chevrolet was exceptional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing Dealership

byJohnnyon 08/08/2018

The customer service was incredible. I would definitely recommend this dealership to anyone in the market for a new vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Pretty Good Overall

byKurtbuon 08/02/2018

All in all pretty decent, got a good deal had a small hiccup during the initial negotiating phase but it was fixed on the back end

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

byPhoenixGuyon 07/31/2018

My Service Advisor John Hale, as usual, gave outstanding service as well as his partner Adam. I always look forward to seeing them when I take my Canyon in for an oil change. Such great guys to talk to. Always friendly and welcoming.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Service center

byTBellon 07/31/2018

David was instrumental in helping me get my truck back up and running within budget.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

byExcellenton 07/31/2018

They were ready for me on time and completed the service quickly with good quality.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

byJohnMon 07/28/2018

Great service, found a sensor was bad, repaired washed and vacuumed interior. Also, Uber is a great service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Van Chevrolet staff

bySharperon 07/27/2018

All the staff were courteous and professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Van Review

byRonCon 07/20/2018

Bret was awesome and so were the managers that worked with me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Customer Satisfaction

byFrancis888on 06/14/2018

The service staff are extremely efficient. The service consultant is outstanding and strives to ensure customer satisfaction as well as quality service to the vehicle. The service staff value your time committing to schedule and minimizing your stay at the dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car purchase

byCoolerKingon 06/07/2018

I thought i got a fair price on the new car, but a little lower price on my trade-in

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Thank you!

byIlikemychevy2on 05/11/2018

When something goes wrong with a big purchase, and someone makes it right in a seamless , timely and comfortable way, It totaly coofirms the original decision of making the purchase. That encompasses the product and the service, so, Thank You!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank you for locating the perfect Yukon Denali

byTwoodworthon 05/07/2018

I had a specific configuration and they found it and delivered it within a week exactly as we agreed. Great job! Mark Warner is exceptional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Exceptional service

byDrToddCon 05/04/2018

The dealership was amazing. From the greeting from others down to the time I received my vehicle. Tim went above and beyond to exceed my expectations. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Deceptive

byMarta_Kon 05/01/2018

Paid cash for a lease. They sold the car from under me. Promised me another one and then didn't have anything for me. Pretty frustrating to give all of your money and sign a contract on a car only get it taken away the next day and be out a car. Lifetime customer lost, as will be everyone I know.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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