If I could, I would give them a zero star review. They will do and say anything to make a sale. I purchased a new car in April with Bob Cross over the phone. When I went to pick up the car, a random person handed me the keys and then just walked away. A refund check that was promised by the sales person never surfaced. The worst car dealership experience I have ever had! I recently purchased a BMW in Portland and I throughly enjoyed the process working with the respectable sales people there. I will stick with BMW as they clearly have much better business ethics.
Bad attitude and lack of professionalism
I inquired about price for a used E350. Bryan Ballard, Sales Consultant, replied to my inquiry. In his reply, he did not provide what I asked for. In his reply, you can clearly see that he had attitude and lack of professionalism. I will not buy any vehicle from this person or dealership.
Arrowhead Mercedes Just Feels Right
We love Mercedes of Arrowhead, just feels right when you walk through the door compared to other dealerships. We had been looking at cars all day and finally decided to go back to Brian who we purchased our other car from at Mercedes and the minute we walked through the door it felt right and we knew we would be purchasing another Mercedes that day and after driving the car, it is hands down outshines the other brands. More power, more control, solid car, and outstanding customer service.
Arrowhead Mercedes is Awesome
Outstanding Service rep. and service experience. Phil in the service dept is awesome. I took in my Mercedes and I was very pleased. I was in and out and needed my tail light bulb fixed and my key's had low batteries. I was there a total of 7 min and we had a great conversation. Go see Arrowhead Mercedes. They are awesome.
I was in Mercedes Benz of Arrowhead two weeks ago for a scheduled service. I was greeted right away by a nice fellow as soon as I pulled up. He brought me in to meet my service advisor Phil. He was excellent in getting me in and out, a loaner car and on time delivery of my car. I will be returning for my next scheduled maintenance. I was truly appreciative of how I was treated.
Went for a repair continue to go for maintenance
Mercedes-Benz of Arrowhead was introduced to me by a friend. I had heard the service was great. I went there once for service and was so impressed I continued to return for my maintenance. When it was time for a new car, they were my go to dealer. The staff is very professional and make every visit a great experience. I highly recommend them for your Benz needs.
Looked all over and finally found a beautiful 2014 triple black E350 on their website. Met at the dealership, went for test drive and knew it was the car to have. Sales person knew the car inside out, and pointed out all the features. Negotiated a fair deal and the car was mine.
A dealership experience, from check in to check out, worthy of all the quality expected of and associated with the Mercedes brand!! Happy customer..
Coming to Arrowhead was the best decision I've made
I switched from Schumacher to this location two services ago. And I must say, thus far, it's been the best decision I've made. Great service department at Mercedes of Arrowhead. I've only worked with two Service members, however, both were excellent. Car was completed on time, washed, and the loaner cars are given no questions asked.
EXCEEDED EVERY EXPECTATION
I bought a certified pre-owned 2010 E350 from this dealership last month . Bryant P is the sales person that I worked with and he was great. He was friendly, professional, and most importantly, let the car sell itself. When I came to pick up the car, I found it in spotless condition complete. Bryant explained each feature in detail, helped me set up the Bluetooth for my phone and away I went. Todd was the business manager who finalized the transaction and again I was met with excellence. Todd facilitated the financing and registration process with ease. Overall, my car buying experience exceeded my every expectation. As a side note, I had my previous car, a 1998 E320 serviced here since I bought it in 2007 and I have always had a positive experience. I look forward to my continued relationship with this dealership.
I recently purchased a vehicle from MB Arrowhead. The manager introduced me to Gary Kelly, our sales representative. Gary was very professional, efficient with my time, and very knowledgeable about Mercedes Benz in general and about the ML350 in particular. Gary listened to me regarding the features that I was wanting and found the perfect one. The paperwork process was also efficient. In fact, everyone was professional and friendy. I will definitely continue shopping here. This is my 5th vehicle purchased or leased from this dealership. The people here are why I continue to come back!
C300 Service Appointment
I made an appointment for my C300 and was met promptly. They were thorough and quick and knowledgable and had my car ready later that same day (we thought it might take 2 days to fix.) Overall the whole experience was great.
My wife and I were treated with utmost respect.
From beginning to end, my wife and I were treated with the utmost respect. We had arrived late in the afternoon after visiting another MB dealer. I explained what I was looking for and also explained the run around I just received at the other dealer, so I wasn't very pleasant. But the salesman took his time, explained the various models, price points and had someone look at my 2003 e320 for trade. After some time we were purchasing a 2012 E350, an absolute beauty. We could not be happier. From sales to financing we couldnt of had a better experience. I look forward to our next purchase.
Exceeded our expectations.
Our overall experience selecting a Mercedes Benz CPO GLK 350 totally exceeded our expectations. Their staff was very professioal, very friendly and has excellent communication skills. We were very comfortable talking with them over the pricing and financing of the Mercedes. Their staff has superior knowledge of the GLK equipment,value added packages and safety features. We also established excellent two-way communication in deciding which Mercedes we would be most comfortable in. They also delivered the GLK as promised and the GLK was immaculate. We were in the BMW family for over 10 years and after our experiences at Mercedes Benz of Arrowhead we are very pleased and planning on driving from Carefree to have the GLK serviced at Mercedes Benz of Arrowhead.
Had an issue with a pre owned Mercedes C280 just prior to the expiration of the warranty. Was greeted as if I had a new vehicle and treated like a long time customer. The service group was fantastic and I sent an email to Ken Coffman, the general manager of the dealership and expressed my appreciation of their service, personal attention and quality of work. I will recommend them to anyone who needs service for their Mercedes and will be back when my service is due even though they are further away than another dealership.
Exceptional Sales Person
When we arrived at the dealer, Steve came out to greet us and from the beginning he was very knowledgeable about the auto we were interested in. He did not try to show or sell us another vehicle. He new from the start we were there for the GLK350. My husband had just had knee surgery about 4 weeks prior to our visit, so he could not walk alot. Steve took me on a test drive, then when we came back he took my husband for a ride in the car. When we went inside to complete our purchase and do the paper work, Steve made sure that my husband was comfortable and periodically checked on us to make sure there was nothing further we needed. Steve is an exceptional Sales Person. We have already recommended people to come to this dealership.
New SLK Purchase
Michael R, by far, is the best sales rep we have encountered. We came to the dealership initially to look at the 2013 SLKs. He was the first to greet us and, right away, we were impressed with his demeanor. He was professional, knowledgeable and patient in providing information on every aspect of the SLK. Additionally, we were impressed with the honesty of everyone at the dealership, and their willingness to ensure that we understood all financial costs associated with the vehicle. It was truly a deal that we could not refuse. If we ever decided to purchase another Mercedes, Arrowhead would be where we go. We would, without hesitation, refer them to all of our friends and family. They made our car buying experience a pleasant one and continue to offer follow-up services whenever we visit the dealership. Even after purchasing the car, Michael continues to show concern, provide his expertise and professionalis to ensure that we are totally satisfied customers.
Every dealership should be like Arrowhead Mercedes
I came to Arrowhead Mercedes-Benz from Flagstaff taking a chance and the experience was like none I have had before. My sales representative was the real deal. Very professional, friendly, energetic, patient and customer driven. I came in to purchase a used ML350 sight unseen. The vehicle was just traded in and there wasn't any photos of it yet. Before coming in I spoke with him on the phone and he assured me the car was spotless, beautiful and well worth the drive. After meeting up, I determined that I made the right choice. For once, I felt like I was not being lied to or taken advantage of. Everyone there listened to all of my concerns and demands, and was honest in their responses and tried as much as possible to ensure I was satisfied. I love my ML350. The salesman was also very kind to my teenager who I dragged with me. They are very knowledgeable and are able to accurately answer all questions I had. I think every dealership should be like Arrowhead Mercedes, and would so recommend them to anyone interested in one of these awesome vehicles.
Not like the dentist...
I recently purchased a used MB E350 Bluetec from Phoenix Motor Company. I have purchased many great cars in my life, including multiple MB products. Honestly, I view buying a car much like I view a dental appointment, so my expectation of this transaction was marginal at best. My initial contact with the dealership was with Tino F. Tino is a true Gentleman who communicated effectively and answered questions directly. His knowledge of the product was exceptional - but more importantly, Tino is a standup guy. I will comfortably recommend Tino to friends and family for future purchases.
Worthy of M-B
Great experience of leasing a new MB. Very friendly and professional atmosphere, comprehensive guidance and "walk-through" the new CLS550 4matic vehicle. I would certainly highly recommend this dealership to others.
I can't imagine what can be done to improve the service at this facility. They couldn't be more accommodating or nicer. I am impressed with any interaction I have with the dealership.