King Acura

Today closed
Closed Now
Sunday
closed
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of King Acura

4.6
Overall Rating
(14)
Recommend: Yes (13) No (1)
Write a review: Sales | Service
sales Rating

A Truly Customer-centered Effort

by 1Bamagal on 09/13/2017

Recently, I had to make a difficult decision as to whether I should make an expensive repair on my 2009 TSX or consider trading for a newer vehicle. From my Service Rep to the used-car Sales Manager and two wonderful salesmen I was able to complete a deal I felt good about on a 2014 RDX. Everyone at King Acura went above and beyond assisting me. I have been using this dealership several years for service and have always had good experiences. I wanted to remain a customer and they helped me achieve that goal. If you are in the market for a car, you should definitely visit this dealership. Once you get a taste of their AAA treatment, you will also want to become their customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
16 Reviews
Sort by:
service Rating

2002 Acura MDX SRS light

by JaLeRoi on 05/08/2018

Diagnosed and found it was the seat belt that was still covered. Part was ordered and repair complete prior to time told. We know that maintenance/service at King Service, will be honest and accurate.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service trip 2

by Retiredmom3 on 03/07/2018

As al SySy your staff were wonderful. The information they provided was correct, the estimate fair and the work excellent. My second car from this dealership but wont be my last.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

TERRIFIC

by StephenJohnB on 02/24/2018

Everyone on your staff is terrific. I apologize for not knowing everyone's names, however, all of the staff who were on duty around 11:30 AM on this past Friday were wonderful. Chris Brooks has been our key contact at the dealership, and he is a great asset for your organization. Always a pleasure to deal with, and I love the texting contact capability.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Sporadic Rattle of Unknown Origin

by Captain_Ronn on 01/11/2018

Recently, my newly purchased MDX developed a rattle in the front end of the vehicle. It would rattle at no specific time; not always when there was a bump, a change in direction, a head wind......When I took it to the service department the first time, it could not be duplicated. I brought it back when it began again. It did not occur on the first day; so I left it overnight. Thankfully, it did occur the following morning and the cause was identified; a missing clip of a shield. I am appreciative of the dedication that was shown to solving the problem. The vehicle was under warranty, so there was no quote and no cost for the repair.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Truly Customer-centered Effort

by 1Bamagal on 09/13/2017

Recently, I had to make a difficult decision as to whether I should make an expensive repair on my 2009 TSX or consider trading for a newer vehicle. From my Service Rep to the used-car Sales Manager and two wonderful salesmen I was able to complete a deal I felt good about on a 2014 RDX. Everyone at King Acura went above and beyond assisting me. I have been using this dealership several years for service and have always had good experiences. I wanted to remain a customer and they helped me achieve that goal. If you are in the market for a car, you should definitely visit this dealership. Once you get a taste of their AAA treatment, you will also want to become their customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

recent purchase of 2017 Mdx from King acura

by gbpriz1 on 08/29/2017

Awesome experience. very professional and friendly team Leonard Roy is an outstanding customer focused sales person, supported by a effective sales management in Vincent and Reed. this is our 4th Acura from King

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied

by wmoulin on 08/10/2017

The service was excellent from start to finish, everyone was very pleasant and helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank you King Acura

by Saysay0401 on 08/03/2017

This is the 2nd MDX I have had from King Acura but the 1st I have bought myself. Jefferson Hunt was absolutely wonderful and so patient! I highly recommend him as a sales representative! I have been so impressed by the service department for the last 5 years and by everyone else I have come in contact with over the years! I just want to say thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Exceptional Service

by candies1 on 06/27/2017

Acura has always given special attention to my vehicle and provided excellent customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thanks Jeff & Acura

by smile2882 on 05/25/2017

Once again, Jeff (service manager) did a great job! He ensured that my car was taken care of - and more so, he promptly communicated the situation to me (my car had been towed to the dealership the evening prior) and the plan. Many thanks.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Terrible!

by emaline41081 on 02/21/2017

My KING Acura Experience was awful. On November 25, 2016, I “stopped by” your dealership “just to look” and did not count on falling in love with the first car I saw- the black 2017 ILX-Tech Package. I drove it, I loved it. I was treating myself after driving a 2003 for 10 years. I had previously never had a car payment so the payments were quite a shock. After FOUR hours, I decided I should leave and think on it. At which point, like a miracle, everyone remembered the 2016 ILX that was also on the lot. I was told it didn’t have the tech package. I didn’t know what that included, obviously, so I asked, what are the differences? I was told no less than five times by at least two people that the ONLY difference in the 2016 (acura watch) and 2017 Tech package was the dual screen- which would only mean no navigation, which was fine, we reasoned, because we all use our phones anyway. A very good point, I thought. I was taken to view the car. I did not sit in it and closing time was nearing so I wasn’t given the opportunity to drive it. I was repeatedly told they were the same cars except for the navigation and second screen. “Erin, it’s the same!” So, a little about me, I’m indecisive, especially when it comes to spending thousands of dollars. I wanted to be smart but I’ve been smart for 10 years- why wouldn’t I want to splurge—you understand. At this point, I had been shown both payment sheets for both cars. The 2016 payments were nicer and it seemed smarter given the fact that I’m only going to be missing the dual screens and nav. While my credit was being checked for the interest rate pursuant to the 2016, I changed my mind. I want the 2017, I told them. Surprisingly, I was told I could not have the rate/numbers which were previously offered to me and that, they got confused and said they could give me a certain rate but that was only for 36 months not the 72 that I wanted. Oddly, the posters I saw later, were also confused. I told them I didn’t care I wanted the 2017. They told me I didn’t want the payment and that finance guy was ready for me. It’s important to note, it has now been five hours and it is dark. I bought a service and maintenance contract from finance guy, who told me they could be cancelled at anytime, I could get my full refund and my payment would go down. I called on December 9, 2016 to cancel. Finance guy (FG) told me to think about it. I asked FG to send me all the things that were not covered under my warranty, as he did not provide that information to me. He said he would send it right away. On December 16, 2016, after multiple requests, he sent me a screen shot of his phone with the exclusions. This same day I cancelled the contracts. Again, I cancelled them on December 16, 2016. I have been in touch with FG multiple times to ask why my bank has not received the funds. On JANUARY 18, 2017, FG said: "You can contact JM&A on the warranty copy you have. Everything has been done on this end of things." On Jan 18, 2017, at 8:12 AM, Erin wrote: My account still does not reflect the refund. Is there someone else I need to talk to about this? Oh. Ok. Thanks for all your help FG. Note: I had already called the warranty company who told me to call the dealership. Awesome. Back to the “experience.” I drove the 2016 ILX home on November 25, 2016. It was so pretty under the dealership lights. They handed me the two keys and said, “this one is the valet key.” It looked the same so I asked what was different. I was told one key would match my memory seats and the other would, for example, match my fella’s memory seating (as if I would ever let him drive this car!). Neat. I got home…..not pretty. Scratches everywhere. This wasn’t two or five or even ten scratches…it was so many I ran out of a whole pack and another half pack of post-it flags . I brought it back that Monday. I told them I wanted the 2017- this was not ok and constituted 3% in damage. The 2017 was gone and “we don’t have any in the one you like.” I left my car to be fixed. I was forced to...Tuesday, I was told it was ready. I left work and came to see it only to find that many scratches were still there. Of note, my livelihood is built on billable hours. I left the car again. The following Monday I was called to look at it again. I left work and billing my hours again, to go look at it. It was better but some of the deep scratches were still there. We made a deal “to make me happy” and they painted my wheels. About a week after dropping her off for the wheels, my car, with wheels almost done, was returned to me in unfinished condition. At this point, my brand new car had approximately 200 miles on it- 40 of which were mine. On December 16, 2016, I had to drive to Alabaster to get my center caps from the painter. On December 16, 2016, almost a month later, my car was done. Hey, wait a minute, there’s no memory seating –like there was in the 2017, no garage door buttons, there’s no Acura Link…I ask about these things and am told “I cant be held responsible for what the sales guys tell you.” I laughed because it was such an incorrect statement. But I didn’t really care about those things….so then, riding with my friend one day, who asks about turning on the XM. “Oh yeah,” I say, “I should try and get that activated. I have something like a year or 6 months subscription with the car.” We search for the XM related buttons, etc. Turns out, not any….my car doesn’t have XM. 2016...no XM...what? This was it. It is NOT THE SAME as the 2017. My car does NOT, AT ALL, differ in merely two ways from the 2017---the car I should have bought, the car I changed my mind and informed acura I wanted to buy prior to any purchase, and, simply put, the car I wanted. It’s disappointing to think that this---everything I just spent more of my time telling you---is the way your dealership does business. Had the scratches been my only issue, this would have been a great “experience” and I would have planned on returning in the future after having bragged to all my friends. It was not the only issue. It was the best of all the issues. Sadly, I believed what Acura told me about the car and I trusted that dealership. I am not happy with the car I have now due to their misrepresentations, which had I known, would have changed my choice. I am not happy with how I have been treated and how I am still being treated. Acura shouldn’t be happy doing business this way. I accrued interest on a service contract I cancelled a over month prior. I had hoped no more of my time would be wasted due to the poor treatment and misrepresentations made by that dealership. This is apparently the kind of dealership that King Acura is. BEWARE.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

A new Acura convert

by RollTideRedCar on 02/01/2017

While in the market for a new car I decided to test drive an RDX. John Stanton was so helpful and knowledgeable. I never felt any pressure or sales pitch like you get with some places. Since driving my car off the lot I've emailed with some questions and have always received a prompt reply. Impressed so far.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sales experience at King Acura in Hoover, AL

by Steve4152 on 01/17/2017

I recently purchased a new 2016 Acrua RLX from Jefferson Hunt at King Acura. It was without a doubt, the most pleasurable buying experience that I have ever had with a dealership. Jefferson was professional and very knowledgeable of the entire Acura line and worked hard to earn my business.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My car buying experience

by VolInBama on 12/15/2016

I recently purchased a certified pre-owned Acura MDX from King Acura in Birmingham, AL. Jefferson Hunt was the sales person who assisted us in our purchase. He was very knowledgeable, helpful and professional. He answered all of our questions and made the overall process very easy. We were looking at several different types of cars, and the Acura MDX beat all of them hands down. The entire crew at King Acura were very knowledgeable and helpful. The entire experience was stress free.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Awesome Service!!!

by becca00 on 05/11/2011

EVERYONE in the service department knows 100% about ALL Acura vehicles. They get the work done quickly and are thorough and clean. I've never had to take my car back because something was done incorrectly. You can wait for your car(that's what I do if it's just routine maintenance) or they will provide a loaner for you. They wash it when they're done. The waiting area is very nice. Wi-Fi, Starbucks, snacks, tv... I have such piece of mind when I put my car in their hands. I fell in love when I bought my first Acura there, but it isn't just the car. I've bought more than one from them and I'll keep coming back because these people make me feel like they really care about getting things right and making me happy!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Experience!!!

by becca00 on 05/11/2011

From start to finish, this was the best car buying experience I've ever had, and I've had LOTS. My salesman is such a great person, I bring my car in for it's regular maintenance and go visit him just to chat. Sales and financing managers are all knowledgeable and friendly. Facility is nice and clean. I feel welcome when I walk in the door. I know that's their job, but these guys really go above and beyond that.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map