Serra Nissan

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closed
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8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
8:30 AM - 8:00 PM

Customer Reviews of Serra Nissan

4.9
Overall Rating
(104)
Recommend: Yes (14) No (0)
Write a review: Sales | Service
sales Rating

Exceptional service

by CForsyth on 01/03/2018

We decided to purchase a vehicle on the last day of the year and our sales person exceeded all of our expectations and made the purchase very relaxing and easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
104 Reviews
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sales Rating

Exceptional service

by CForsyth on 01/03/2018

We decided to purchase a vehicle on the last day of the year and our sales person exceeded all of our expectations and made the purchase very relaxing and easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The Maintenance

by mfikes8850 on 09/04/2017

I was surprised how they brought thinks to my attention about minor things was not working right.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good

by ereiff15 on 09/03/2017

Tony was very friendly and helped a lot! I had brought my car 4 or 5 times due to one tire always going low finally they found a nail this time and told me it was 30 dollars to patch i think that is a little crazy but other then that my experience was awesome

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Great service, friendly staff

by terryrogue on 08/19/2017

The service staff at Serra went out of their way to take care of our Rogue which had just completed a 4K journey to Vermont and back. Extremely comfortable waiting room with beverages & snacks & Wifi. The staff kept me informed on their work. A free car wash was included. Never met a more friendly, helpful service staff.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very friendly and helpful

by MaryandRick on 06/02/2017

Everytime I go to get oil change all are friendly and let me know what needs the attention. Also 6-1-2017 Dakota Locke i hope that was the name of the nice young gentleman who when and brought my car inside so I wouldn't have to go out in the rain. You need to keep more people like that, who goes out if there way to help returning customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Brake fluid service, tire rotation

by Tammiereview on 05/19/2017

Did an excellent job of checking me in on my arrival, and work was completed in a timely manner

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

by ConJLee1962 on 05/17/2017

I was in a tough situation my 2012 car was totaled and of course, the money received was not enough to buy the car I wanted. So after checking numerous web sites, I made the decision to visit Serra Nissan. My appointment was with Rick Henry. Rick was very professional and listened to what I wanted in a car. He had patience in showing me the various options and at the end of the day, I walked away getting a beautiful Nissan Roque.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience

by Toni0920 on 05/11/2017

They took car of my device needs in a timely matter! Also very helpful and informative!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by mebusby on 05/05/2017

My family brought our truck in to have the oil changed and tires rotated and balanced and the service team did way more. They washed our vehicle and vacuumed it out.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Routine Maintenance Visit

by JChildress on 03/13/2017

This experience was a good experience but overall in the past I have not been pleased with the service dept at this Serra location. I do believe it is important with a high end vehicle to maintain all service at the dealership. I am trying to do this at the dealership that I purchased from but it has been difficult.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

by Alabama64 on 03/12/2017

Tom said my car would be completed in an hour or less and it was less. The atmosphere at Serra Nissan was very good, The sales staff came into the waiting room and greeted everyone and asked if there was anything we needed. It was a great experience at the dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

toyota maintance

by cmitchy on 02/28/2017

I always receive great and prompt service with Mat

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil Change

by ClasiChick on 02/24/2017

This service was awesome ! They even washed my car !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great

by phyllis63 on 02/23/2017

work was done before I needed it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

by tnmcfall on 04/30/2015

We had a great experience at Serra Nissan last year when we bought our 2014 Nissan Rogue. Everyone was very friendly and helpful in answering our questions. The Rogue has saved us so much money in gas expenses! Highly recommend Serra Nissan -Tiffany McFall

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst ever

by rrobin0562 on 04/24/2015

I was lied to, Serra gives false advertising. 4 hours of waiting for nothing.....everything they say is a lie! Have never been treated so badly!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

3 Comments

sales Rating

Outstanding!

by jbmcfall on 01/25/2015

These guys took a bad situation and made it much better! Outstanding salesman, outstanding service after the sale, outstanding overall experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service Department

by cjoy8305 on 01/14/2015

I get my car (Nissan Sentra) serviced at Serra Nissan service department. I have always had a great experience. They help keep my car running great.

  • Recommend this dealer? Yes
service Rating

Versa Note

by cougardeb00 on 12/29/2014

Had some problems with time issues at first, have streamlined the process since. Still have ongoing issue with anti-freeze smell that hasn't been resolved but feel it will be eventually.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Versa Note

by cougardeb00 on 12/29/2014

Had a wonderful experience purchasing my vehicle here, is the first new car I have ever owned. The process was simple, no pressure. In and out in an hour and a half!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Not into gamesmanship

by unhappycust3 on 12/27/2014

Not a good experience. Stereotypical car negotiation tactic. However, at my age (53) I looked at the first offer (which was not the final offer I am sure) briefly, stood up and walked away. I did have to go get my keys for my current car from the sales manager's office (another of the sales techniques used). Why do people dislike car buying? This is why. I suppose enough people will stand/sit and debate the process is the reason these tactics are still used. I am not one of them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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