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Customer Reviews of North Country Ford

Review type:

Overall rating

4.8
4.84 out of 5 stars

(25 reviews)


Customer recommendations:

Yes (24)|No (1)

We felt like family

5 out of 5 starsby Kristi Witcher on 09/16/2025

Donny Garcia hands down the best salesman I have ever worked with. Very knowledgeable about the vehicle, no high pressure sales, very patient and friendly.
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25 reviews
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  • Great car purchase!

    5 out of 5 starsby Jacob Van Staden on 09/13/2025

    Had a great purchasing experience with Brian Norris! Super helpful and took his time finding us the perfect car.
  • We felt like family

    5 out of 5 starsby Kristi Witcher on 09/16/2025

    Donny Garcia hands down the best salesman I have ever worked with. Very knowledgeable about the vehicle, no high pressure sales, very patient and friendly.
  • Super place

    5 out of 5 starsby Steven on 09/16/2025

    Our salesman Donny was super. Very courteous and knowledgeable. Super helpful and an Army Vet. Nic Dukes and Brian Norris were excellent also. Will buy here again. Best price we found
  • Great New car purchase

    5 out of 5 starsby Jacob Van Staden on 09/13/2025

    Had a great purchasing experience with Brian Norris! Super helpful and took his time finding us the perfect car.
  • Great Experience

    5 out of 5 starsby Sean on 08/09/2025

    I had a great experience buying a Bronco at this dealer. Shawn Nichols was excellent to work with. No surprises. Great service. One of the best car buying experiences Iโ€™ve had in 20+ years.
  • Excellent experience!

    5 out of 5 starsby Jill Bonds on 07/25/2025

    Damion was super helpful and respectful throughout the entire process! He made a usually stressful event, very laid back.
  • Beyond Happy

    5 out of 5 starsby Erica Wells on 07/25/2025

    Brian Norris went about and beyond for me, loved having him as my salesman!
  • Beyond Happy

    5 out of 5 starsby Ashley on 06/11/2025

    Brian S was amazing to work with. He went above and beyond to help me. The whole experience was easy and stress free because of Brian! I would highly recommend using them for any car buying opportunities!
  • Awesome, friendly, & superb service!

    5 out of 5 starsby Brian T on 04/02/2025

    I worked with Jonathan Lawson, and he was great every way! He patiently waited for me to decide which vehicle I wanted to buy, and he guided me through the entire process. I highly recommend anyone not wanting to spend all day at the dealerโ€ฆ to give Jonathan a call!!
    • North Country Ford is a great place to purchase a vehicle! I worked with Brian Storie and he did an excellent job!

      by Kelly on 04/15/2025

  • Restored faith in Dealerships!

    5 out of 5 starsby Hans on 03/25/2025

    I recently had the pleasure of purchasing my new Mustang at North Country Ford. In a time when automakers are reporting lower sales, I visited many dealers and could sense that car sales were not going well. There was a lack of enthusiasmโ€ฆ and no follow-up. I even had a case where I contacted a dealer multiple times because I was interested in a vehicle, but nobody bothered to contact me back. Shawn and the team at North Country Ford restored my faith in car dealerships. It was an absolute highlight! I felt that they truly appreciated my business, and I witnessed them celebrating every sale, whether it was a new or used vehicle. The turnaround time was quick and professional. Thanks to Shawn and the North Country Ford team for your excellent work!
  • Glad I went there!!

    5 out of 5 starsby Brandy Henson on 02/22/2025

    Damon Kimbrough went above and beyond to make sure I would leave with a vehicle, even though I have not so good credit. The whole team was super nice and accommodating. I absolutely love my new used car!! I cannot thank them enough!! I veryโ€ฆ much recommend North Country Ford in Arab. Ask for Damon!!
  • Don't do it!

    1 out of 5 starsby Terri Bullard on 01/28/2025

    I brought my F150 pick up info an oil change and they stripped the oil plug and refused to stand behind it. I had to have my truck towed out of there. Pass the word, as they keep taking my review down!
  • Great experience!

    5 out of 5 starsby Kaitlin Brown on 01/02/2025

    We found an F250 that would be perfect for our camping needs! We called, spoke to Patrick on New Years Eve, and purchased that evening! He was extremely helpful from start to finish and ensured a great deal on our trade and new purchase!โ€ฆ The process was flawless and he wasn't pushy at all, just helpful and thorough! We would highly recommend North Country Ford and Patrick!
  • Buy cars at the BEST PRICE!!!!

    5 out of 5 starsby Brittney Kirk on 11/29/2024

    I Recommend Shawn Nichols at North Country Ford in Arab Alabama!! He will get you the best deal at the best PRICE ๐Ÿ˜๐Ÿ˜๐Ÿ˜
  • Alabama car purchase

    5 out of 5 starsby Angela on 11/24/2024

    I worked with Nate! He is awesome and knowledgeable about cars and the process of purchasing a car.
  • Nate was awesome

    5 out of 5 starsby Rachel on 09/06/2024

    Best service! I walked in and didnโ€™t expect much. But Nate and the rest of his coworkers helped me walk out with a brand new 2024 ford escape! They were all so helpful and encouraging! 10/10 would come back for every car purchase!
  • 5 Stars! Nate was extremely helpful through this process...thanks Nate!

    5 out of 5 starsby Ben J on 09/03/2024

    I worked with Nate on purchasing a new F250. He was very helpful and answered questions quickly. Thanks Nate!
  • best dealership there is!

    5 out of 5 starsby hannah roberts on 07/22/2024

    wonderful service as always, big thank you to patrick who has sold our family cars for 20 years!! best employee there!!
  • Vroom vroom

    5 out of 5 starsby Jacob Buschbaum on 07/18/2024

    Matthew brown and Austin spears were absolutely amazing helping me find a nice car
  • Great buying experience

    5 out of 5 starsby Clay on 07/12/2024

    I found a used truck that I liked but was hesitant to call about it because I have had bad experiences with dealerships. I read some of the bad reviews, but called anyway and I am glad I did. I had the pleasure of working with Jeremy Brownโ€ฆ and right away he put me at ease. He listened to my concerns and explained everything. When I showed up there were no surprises about the cost of the vehicle or fees. There were a few very minor issues with the vehicle, which is just the reality of looking at a used car, but Jeremy went out of his way to make everything right. He is truly a very principled man of his word. I came away with a good deal on a great vehicle. Chris Scroggins helped me with the paperwork and took the time to explain everything I was signing and make sure I knew exactly what I was agreeing too. It was a quick and transparent experience. I would definitely buy from North Country Ford again.
  • Nate was the best

    5 out of 5 starsby Aileen on 07/08/2024

    Nate Conn was the absolute best salesman Iโ€™ve ever had. Not only is he a great person but heโ€™s also a smoke show. I would recommend everyone that comes in to ask for Nate. Heโ€™ll treat you like family!
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