Alan Webb Mitsubishi

Today 10:00 AM - 07:00 PM
Closed Now
Sunday
10:00 AM - 07:00 PM
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
8:30 AM - 8:00 PM

Customer Reviews of Alan Webb Mitsubishi

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

Poor management, damage cover up, lot still owes me product

bytyoutseyon 08/18/2017

I purchased a used 2011 Mitsubishi Eclipse GT from Alan Webb Mitsubishi located at 3608A NE Auto Mall Dr., Vancouver, WA 98662. As an owner of multiple Eclipse vehicles, I knew exactly what I wanted and drove the some 115 miles to check it out and purchase. This vehicle was purchased in August of 2016. I have waited so long to post my review as I was waiting to see the end result of how the lot would handle the remaining details that needed to be taken care of. As you can see, it is a year later. The car met my expectations for the most part, it was within what I wanted. I questioned the front passenger panel as it seemed a tad loose. The man in charge of purchases at the time, AC, assured me that they just neglected tightening it back up after inspection of the vehicle and that it would be taken care of, etc. I was provided with a car facts report that was excellent of course. AC assured me that he had this vehicle run through every inspection and he was present, no damage, no accidents. While working through the process of the purchase there were several small annoyances. Our Salesman, Tom, was very helpful and responsive. I was already pre-approved from my Credit Union and usually these transactions are fairly smooth, I am seasoned in purchasing. When it came time to sign the paperwork, I was being charged more than the advertised price of the vehicle. AC became angry and told me that the listed price was a mistake as it was a sale that ended several days ago. He finally agreed to re-do the paperwork at the price they had the car listed for but it was not easy to get him to do the right thing here, he was very annoyed and it felt like it was a tactic to get people in and charge more in my opinion. The lot sent an employee over the border to Oregon to purchase fuel as we reside in Oregon. This employee was using the phone adaptor plug in that is attached to the AUX cable in the glove box, standard on this vehicle. When the car was returned, the adapter was taken and we didn’t realize it until we were already halfway home. Resulting in me having to order one online since the car lot refused to send it to me as it “vanished”. Several days later the steering felt off. I took it in to a local place to check it out and it turns out it was in an accident. The front passenger area was mangled and completely bent. Needing new parts and alignment which would be an $800 job. I called AC to discuss this. While it is a used vehicle, I had his inspection guarantee. He argued for a while and finally said he would replace the parts and make it whole up to the manufacture specs. I took the car back for the work, resulting in 2 trips as they were unorganized. When I called to ask questions (after researching) just to make sure it would be put back to standard, AC became angry again and said he would do what he said and never wanted to hear from me again. The end result was a half patch job that I ended up correcting on my own. After all this, my grievance with the lot is I purchased a new key cover as the key was held together with tape and a set of paint to fill in a couple small chips in the paint. I purchased this. It was not part of the deal. I STILL HAVE NOT RECEIVED MY ITEMS. I have made about 17 attempts through calling and text message. Several months ago I sent them a bill and letter asking for a refund so I can purchase it locally with no reply. I have been calling once a week all month to speak with a supervisor. I was told yesterday that a supervisor would more than likely not get back to me as they are too busy. After everything, this is the part that really digs into me. I will never be back to this lot. I have filed a complaint with Mitsubishi directly as well. A year is more than enough time to fix this.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
4 Reviews
Sort by:
sales Rating

Poor management, damage cover up, lot still owes me product

bytyoutseyon 08/18/2017

I purchased a used 2011 Mitsubishi Eclipse GT from Alan Webb Mitsubishi located at 3608A NE Auto Mall Dr., Vancouver, WA 98662. As an owner of multiple Eclipse vehicles, I knew exactly what I wanted and drove the some 115 miles to check it out and purchase. This vehicle was purchased in August of 2016. I have waited so long to post my review as I was waiting to see the end result of how the lot would handle the remaining details that needed to be taken care of. As you can see, it is a year later. The car met my expectations for the most part, it was within what I wanted. I questioned the front passenger panel as it seemed a tad loose. The man in charge of purchases at the time, AC, assured me that they just neglected tightening it back up after inspection of the vehicle and that it would be taken care of, etc. I was provided with a car facts report that was excellent of course. AC assured me that he had this vehicle run through every inspection and he was present, no damage, no accidents. While working through the process of the purchase there were several small annoyances. Our Salesman, Tom, was very helpful and responsive. I was already pre-approved from my Credit Union and usually these transactions are fairly smooth, I am seasoned in purchasing. When it came time to sign the paperwork, I was being charged more than the advertised price of the vehicle. AC became angry and told me that the listed price was a mistake as it was a sale that ended several days ago. He finally agreed to re-do the paperwork at the price they had the car listed for but it was not easy to get him to do the right thing here, he was very annoyed and it felt like it was a tactic to get people in and charge more in my opinion. The lot sent an employee over the border to Oregon to purchase fuel as we reside in Oregon. This employee was using the phone adaptor plug in that is attached to the AUX cable in the glove box, standard on this vehicle. When the car was returned, the adapter was taken and we didn’t realize it until we were already halfway home. Resulting in me having to order one online since the car lot refused to send it to me as it “vanished”. Several days later the steering felt off. I took it in to a local place to check it out and it turns out it was in an accident. The front passenger area was mangled and completely bent. Needing new parts and alignment which would be an $800 job. I called AC to discuss this. While it is a used vehicle, I had his inspection guarantee. He argued for a while and finally said he would replace the parts and make it whole up to the manufacture specs. I took the car back for the work, resulting in 2 trips as they were unorganized. When I called to ask questions (after researching) just to make sure it would be put back to standard, AC became angry again and said he would do what he said and never wanted to hear from me again. The end result was a half patch job that I ended up correcting on my own. After all this, my grievance with the lot is I purchased a new key cover as the key was held together with tape and a set of paint to fill in a couple small chips in the paint. I purchased this. It was not part of the deal. I STILL HAVE NOT RECEIVED MY ITEMS. I have made about 17 attempts through calling and text message. Several months ago I sent them a bill and letter asking for a refund so I can purchase it locally with no reply. I have been calling once a week all month to speak with a supervisor. I was told yesterday that a supervisor would more than likely not get back to me as they are too busy. After everything, this is the part that really digs into me. I will never be back to this lot. I have filed a complaint with Mitsubishi directly as well. A year is more than enough time to fix this.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service

byBlueStaron 11/23/2016

Brought my car in for service, had made an appointment that fit my schedule, and also for the time of day. When I arrived, the service manager was prompt, there was no waiting, she had all my information available as to why and what I was there for. She was very knowledge and explained everything to me, was most helpful as to what I needed to have done now, and what service could wait till my next service appointment. I have always had my car serviced here at this dealership since I purchased my car new. I do trust the work done on my 10 year old car!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Bad experience

byAlannaTon 06/18/2015

A few weeks back I went into Alan Webb after seeing an ad on craigslist. The car was listed at a good price and we were eager to buy the car, especially after we had employees telling us to jump on the offer before it was gone (good sales tactic I have to say). Our salesman was very personable and nice, and I have nothing bad to say about his service other than the fact that we were quoted amazing rates, just to have them come back and jack up the rate from a projected 2.99% to 3.99% after we were close to closing the deal. I was still interested in the vehicle and willing to accept 1% higher than originally quoted, I also added a 4 year extended warranty for "$10.00" more a month and lube for life for another "$5.00" a month. The rest of my experience was a fairly good one, the finance manger Natalie was very talkative and pleasant to speak with. It wasn't until a few days later that my experience changed, I was called about a week later because my application was denied at 3.99% and now had to be resigned at 4.84% which was of course upsetting, Natalie did not show me any paperwork showing me why my application was denied she just simply said that my file was not "big" enough. I looked up this particular situation and learned that this is a common scam that dealerships can pull called "yo-yo financing" where they accept you at a certain rate and call you back later to tell you that you have been denied and have to come and sign at a higher rate after you become attached to the vehicle. I also took a thorough look through my paper work a few days later and was horrified when I realized that my add ons that should have cost me approximately another "$15.00" a month actually brought my loan from a $12,000 loan to a $20,000 loan. The warranty and other add on costs me altogether about 4 grand and jacked my finance charge way up, which I also read about, its payment packing, this is when the financer quotes you add ons at low monthly prices so that it seems like a no brainer to add them, when actually they can cost you thousands. At this point all I want to do is cancel the extended warranty and other add ons so that my loan is not close to double what I had previously thought it was. I understand that signing documents without going through them more closely is my problem but the finance manager never once went through the total of my charges, she quoted me a cheap extended warranty for "a few dollars more a month"' that actually equated to thousands. Her person ability and fast hands kept me from realizing what she was actually talking me into and what exactly I was signing for. I emailed Natalie abut cancelling the extended warranty and after I did not get a response after a few days, I went into the dealership to cancel in person, I was greeted by a transformed finance representative, she was no longer nice or personable, she asked me why I wanted to cancel the warranty and after letting her know that the warranty added a lot more to my loan than i had expected, she had nothing to say, she walked us into her office, said no words until she got the right paper which was about 15 short lines to fill out, we could have easily filled it out under 5 minutes and returned it to her right then but she all but kicked us out of her office, telling me to TAKE it and either email it to her or come back and return it to her because she had a deal right then that was obviously more important than settling an issue with me. I told her that I would fill it out really quickly and return it to her, she then told me to give it to the front desk because she was busy. I went ahead and took the paperwork home and I am faxing it out today, myself because I no longer believe that this dealership has my best interest in mind. I will continue to spread the word about my experience to every one that I can so that people can avoid having the bad experience that I am currently dealing with.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

The worst ever

byV8killerej20on 03/04/2015

The worst experience buying a car ever. Acey the sales manager is [non-permissible content removed]. Unfortunately we are still not done dealing with them cause an accessory they promised to install as part of the purchase price was a cheap aftermarket piece of crap. Not OEM. What kind of a dealer installs non OEM parts on a brand new $45,000 car? We contacted mitsubishi corporate and they literally suggested we get a lawyer and sue them. Wow. Way to back up your dealerships mitsubishi.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
about our dealership
Google Map