Awarded 2018

Honda of Sumner

Awarded 2018
Today 09:00 AM - 08:00 PM
Closed Now
Sunday
10:00 AM - 07:00 PM
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 08:00 PM

Customer Reviews of Honda of Sumner

4.9
Overall Rating
(129)
Recommend: Yes (127) No (2)
Write a review: Sales | Service
sales Rating

Honda #3

byD_L3rdHondaon 11/22/2017

The people were friendly, unlike some of the dealerships I have visited. We worked at a deal that was good for both sides.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
138 Reviews
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sales Rating

Shady and dishonest, but if you are careful you might get a great deal

byzhenochson 11/25/2017

At the end of October I purchased a new CR-V 2017 LX AWD from Sumner Honda. Jorge N was the salesman but I am pretty sure The Good and The Bad applies equally to all other salespeople there. The Good: - Their website advertised the cheapest prices among all the sites I checked from SeaTac to Lynnwood. In fact, I think their price was below invoice. The next best price was $1200 higher and the salesman told me that most likely they will force me buy $900 worth of upgrades I don't need. - I asked over the phone whether they honor the website price w/o any useless upgrades. The salesman Jorge N. told me that they would not force me to buy anything on top of what the website advertises. - In the end they did try to push a bunch of useless stuff on me (upgrades, "investment package" etc) but after I said "no" to everything, I got my CR-V at the price from the website, the below the invoice price! The Bad: - Even after being reassured over the phone/web that nobody will try to press you to buy extras, get ready for some pressure. The salesperson will "go to talk to his manager" over and over again. They even resort to lame reasons like: "they upgrades are already there, we cannot remove them", to which you simply say: "if the upgrades were in the car that you advertised on the website, I will take them for the advertised price". - In all my paperwork they put down Odometer: 16 miles. I filled the paperwork, left a check and said I would pick the car up in a week. When I picked the car and drove it home, I realized that at the time I picked it up at Sumner the Odometer was 370 miles! That's over 350 miles over the paperwork! Most likely it was there before, I don't know. But the paperwork says 16! When I tried to contact Sumner over the phone and e-mail everybody told me: "that's no big deal, if you want, we can fix the paperwork". Huh? I want them to fix the mileage on my "new " car. - When I was picking the car, Jorge N. gave me just 1 key. When I asked in surprise where is the second, Jorge replied: "only 1 key comes with this lower-end model". OK, I swallowed that. Later, when I went to Honda of Bellevue to make another key (3 hours of my life + $135), they told me that every single Honda, even the lowest end model/trim comes with at least 2 driver keys! When I contacted Jorge, I got no reply. - I bought SkyLink (sort of Lojack) from them. They did install the device it but forgot to register with Skylink, causing me to waste some of my time on Skylink website and on the phone. Overall, I saved $1200 over the nearest competitor. Would I settle for 350 mile car and just 1 key for $1200 savings if I knew about them upfront? Likely Yes. But Sumner dealer recovered some for those $1200 behind my back through all sorts of little tricks and for that they cannot get more than 3 stars.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Honda #3

byD_L3rdHondaon 11/22/2017

The people were friendly, unlike some of the dealerships I have visited. We worked at a deal that was good for both sides.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Love Our CRV!

byTerryOrondoon 10/01/2017

Alan was friendly, low pressure and professional, and most of all, respectful! He took much of the anxiety out of purchasing a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service from Honda of Sumner for my Honda FIT

byHappy2OwnAFITon 09/30/2017

Very open, friendly, welcoming staff with great check-ins during my on-time appointment, to let me know the status. No recommendations for extra services I didn't need and answered all of my questions with patience and a smile.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda Fit

byKarlalalaon 09/27/2017

I was able to walk my dog during the service and my dog was welcome to wait with me in the waiting room. There was no pressure on getting the extra service and my car was washed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

No stress

bySherylcon 09/25/2017

The moment I walked in the door I felt comfortable. I met with Jamie and she was awesome! I'd been to a few other dealerships the day before and was expecting more of the same high pressure one sided conversation, but instead I was pleasantly surprised. Jamie made what I expected to be an uncomfortable process, a stress free experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Very helpful

byMeganjson 09/22/2017

Your service staff is always very helpful and knowledgeable. They listen well to what your concerns are and try to help you in any way they can.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Loved the drive in, no appointment necessary

byRebalueon 09/20/2017

The Greeter was friendly completed the work under the time frame given. He Explained what other work is upcomingthat is recommended for my vehicle. Love my Honda

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience at Rairdon's Honda of Sumner

byAnitajo1997on 09/17/2017

It was excellent! Great customer service and minimal waiting time. The two gentlemen who worked together to provide assistance were very pleasant and professional to work with. Would definitely refer friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

bybnbailey88on 09/11/2017

My service was extremely Quick, Friendly and Fast. I went in for an oil change and I was told everything I was needed to keep my 2017 Honda Accord running brand new

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byMarkPalmeron 09/11/2017

Quick service, ready to make appointments, friendly staff. Car wash included just tops it off. Automatic opening doors are novel, and really nice when the weather is bad.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Rairdon - Honda of Sumner

byIsraelMatiason 09/11/2017

super friendly advisors, quick/efficient servicing. Rairdon is always good! I'll always buy my cars there. I've referred business to them in appreciation of their commitment to awesome customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Staff

byWilliamdton 09/10/2017

The staff were frendly and explained everything to us. They answered all of our questions and showed us how to operate things on the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good job!!

byDavidmusseron 09/06/2017

Kind, polite, respectful. Fast! My experience with Shannon, Jamie, and Justin was exceptional. After the test drive I was presented with some buying options in incredibly fast time. I appreciate how the all honored my time as important. Well done!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Great first visit!!!!

byJeffery_Bon 09/05/2017

My first impression with Ryan was great....He was a huge asset to us taking our car to you. I will alway ask or look for Ryan in the future when dealing with Honda of Sumner. Thank you Ryan for a great first visit!!!! Your team did a great job also......

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience

byToddmterhaaron 09/05/2017

The employee who I dealt with named Anna was amazing. She was the reason I returned to the dealership after she helped me with a code for my Honda Accords navigation system.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good Service

byPatriciaRosson 08/30/2017

Good customer service, washed my car, Great people in the department, took my car in on time. They were great!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall work

byTroykg17on 08/30/2017

Car needed recall work done. Work was done, washed & ready to go on time. Even had a loaner car for me to use at no cost to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent customer service

bySpikeman1on 08/30/2017

My service advisor was excellent. He kept me informed on the progress of the repair while I was waiting. He under promised and over delivered !!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda of Sumner is great!!

bycolinchon 08/30/2017

Kathryn Speakes was very helpful, patient and courteous about all the issues I had with pricing and reservations. She answered all my questions thoroughly and with a smile.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda of Sumner is great!!

bycolinch1on 08/30/2017

Kathryn Speakes was very helpful, patient and courteous about all the issues I had with pricing and reservations. She answered all my questions thoroughly and with a smile.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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