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Customer Reviews of Audi Spokane

3.8
Overall Rating
(5)
Recommend: Yes (4) No (1)
Write a review: Sales | Service
sales Rating

Great customer service

byMontanaMoon 06/07/2017

The entire staff, especially John Ward, was extremely helpful and they always responded to my inquiries promptly and professionally. I had to travel 300 mikes to purchase the car but it was well worth the trip. I was shown how to operate every feature of the car and John even took the time to pair all of my mobile devices etc... Great low pressure, highly experienced sales staff.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

25 Reviews
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service Rating

Audi 25k service

byElleH18on 10/07/2018

Easy to schedule, friendly customer service and my car was in and out in a flash.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Newly-purchased CPO immediately developed rattle, in shop for a month

byDNCRK8719on 08/12/2017

Updated Review on August 9: 1 Star A second star was lost when the CPO A3 I purchased developed a rattle on our way back to Tri-Cities the night we bought the car. (The Audi TC Service team and general manager have been incredibly supportive while they work through the problem.) A third star was lost when calls to the general manager of Audi Spokane, Chris, to discuss my situation went unreturned. An email with my concerns (which did include my plan to post updates to my online reviews) was ultimately responded to, at which point GM Chris asked me to email the problems I've been facing with the car so that he might forward it on to Audi regional management for possible support. I have heard nothing from either level since. The fourth and final star was lost today, as my car that quite recently was supposed to have passed a Certified Pre-Owned Inspection has now been in the shop for over 4 weeks. Work has been done on its heat shields, timing chain tensioner, and now camshaft. There is no solid estimate of when the vehicle will be returned to me. UPDATE: Vehicle was returned in good order on August 11. I'm so incredibly disappointed with this purchase, and felt inclined to share it so that every possible customer has a chance to hear my situation and maybe make a more informed decision prior to buying or servicing a car here. For the Audi Spokane Facebook account moderator: Please don't reply with the phone number for your general manager, Chris, as I know it well and will not waste my time reaching out yet again. If he'd like to improve my experience with his dealership and its vehicles, he has my name and number and is welcome to return my previous messages anytime. I do want to extend a special thank you to Spencer for his communication and support. July 3 Review: Four Stars Great selection of CPO Audis and I believe I got the best deal available on an A3 here in the northwest after months of searching online. Jason, Logan, and Spencer worked as a team and were flexible around my work and out-of-town schedule. The 5-star experience was lost when we had to wait 3 hours from signing on the draft deal with sales to actually getting to sit in the finance office to finalize the deal. Our gal was kind, thorough, and efficient, but they need to hire more people to do the job.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Great customer service

byMontanaMoon 06/07/2017

The entire staff, especially John Ward, was extremely helpful and they always responded to my inquiries promptly and professionally. I had to travel 300 mikes to purchase the car but it was well worth the trip. I was shown how to operate every feature of the car and John even took the time to pair all of my mobile devices etc... Great low pressure, highly experienced sales staff.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Thanks Audi of Spokane

byDebit61on 06/06/2017

It took a village of people to help me decide on, order and receive my new Audi Q7. I am thrilled to finally drive it. Other than the factory beck log resulting in a 6.5 month ordering time, I couldn't ask for a better experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The fault was repaired

byAmitAroraon 06/06/2017

While very happy with the repair, the fact that the fault occurred within 2 years of purchase is the problem

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Friendly and easygoing sales team

byholbrookfj40on 03/02/2016

We worked with Logan and John in sales, and they were both really great. We never felt pressured to commit to anything. They presented the product and let it speak for itself, and answered all of our questions. It was actually fun looking at cars and driving them with John and Logan. Overall we had a really good experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Sales Experience with Tylor at Audi

bySpokane_Brianon 09/25/2015

We just purchased a 2015 certified, pre-owned Audi A6 from Audi Spokane. Tylor did an amazing job providing all the information we requested, genuinely enjoyed sharing our interest in the car's features while we test drove several models, kept a respectful and personable professionalism that fostered building a personal relationship with we and the dealership that made our decision free from pressure. He also went above and beyond in matters of training and service getting us setup and learning the myriad features we needed to consider for daily use of the car. The whole experience felt concierge and graceful. Tylor understands how to approach people at this product level and created a class-appropriate atmosphere that let us come to the right decision in our own time. This experience was singular to anything we have known in Spokane. We will return to this dealership for future needs specifically because of Tylor's skill at not interfering with the client-car engagement while being an excellent resource and guide in the process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Vehicle - Great Experience

byalbertg2on 09/17/2015

We just purchased a new Q7 from Audi Spokane and the entire sales team was great to work with! Logan did a great job of locating a vehicle with everything we were looking for and he and Chris offered us a deal we couldn't refuse. This is the second vehicle we have purchased from this dealership and we will be returning!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Logan Neil

bylilaleeon 07/07/2015

Logan helped me with a great purchase of a new VW Golf. He was knowledgeable and professional, and he helped me through what would have been a sticky buying situation otherwise. Thanks to Logan Neil and all the other Audi/VW guys. Kudos for a job well done!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Audi expertise

byTroutmasteron 05/28/2015

We have bought many cars from many different dealerships and manufacturers. The car-buying process can often be stressful and overwhelming. However, having a knowledgeable honest sales experience is rare. I am compelled to write this review as, although I have not yet purchased, I recently worked with one of the sales representatives by the name of Logan. He was very helpful in giving me an honest assessment of what to reasonably expect in terms of cost as well as being able to compare options as compared to other manufacturers. I would recommend this dealership for anyone considering an Audi product.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Excellent Car Buying Experience

byrocketman53on 03/24/2015

We recently bought a new 2015 Audi Q5 from this dealership. This was the fifth new car we have purchased from them and each time was a nice low pressure experience. Each time we worked with Logan Neil as our sales person and each time he treated us like family and was very knowledgeable about the cars we were interested in buying. We have been very happy with them and Logan, and would gladly recommend them to our friends for any future car purchases.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Logan and the Audi dealership are great

byMTcarguyon 03/24/2015

Salesperson Logan Neil knows his cars and the market - is always very responsive with information and returns calls immediately. Very personable and extremely helpful. He has a good dealership backing him up.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Audi Spokane is a great place to buy a car

bydave566on 02/16/2015

I've purchased a number of new cars over the years, and my experience with Audi Spokane was the best ever. The sales staff were very knowledgeable and helpful. My sales person (Logan Neil) didn't push me to buy a specific model. Rather, he helped me to end up with the car (an S3) that best suited my criteria (and my budget). I'm very impressed with Audi Spokane.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Loyalty

byRheenoon 02/13/2015

I purchased a 2015 Audi A4 with the help of Logan. The whole team made this vehicle purchase straight forward and enjoyable. I can't imagine purchasing a vehicle anywhere else. The commitment to professionalism is second to none. I highly recommend Audi Spokane, and especially Logan if shopping for a new or used vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience at Spokane Audi!

byHappydayzon 08/22/2014

We stopped in one evening to take a look at the Audi's. Tylor was very helpful & spent a lot of time showing us the different models & all the options they had to offer. He is very personable & has a relaxed, no pressure attitude. He was great to work with. The entire process at Spokane Audi went very smooth. Every one was helpful & friendly. Their were no surprises along the way. Definitely recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Back again

byjhobbs2on 08/14/2014

Tylor, I appreciate your salesmanship, no high pressure, on my new Q-5. We both learned from our experience and if you did' not have the answers, you found someone from your team that did. Thank you, Thank you and thanks to the rest of the autonation team, especially Chris.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Take Your Audi Here

bydevon_nlon 08/12/2014

I have never been disappointed when I take my A4 here. Xai always takes care of things. Two or three times this year, something minor was wrong and they just took care of it without charging me. Good people.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Love my car

bysuperfan1on 08/10/2014

Found the car that both my wife and I love to drive. Wouldn't have found it if it wasn't for the helpful staff at Audi. From top to bottom, all top notch people. Thanks

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great to Work With

bysheltownon 08/09/2014

This is my first time buying an Audi and Audi Spokane was very easy and accommodating to work with. They always tried to make sure I was happy with my purchase and had no issues or problems. They were almost too attentive.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First Service

byshariykon 01/23/2014

I took my new Audi in for it's first service. Everyone was kind and friendly. Upon returning to get my car, Cy took the time to review my service and took me to the car. It was much appreciated. It is obvious all personnel has been trained to be helpful and treat their customers with respect.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Sale

byshariykon 01/23/2014

I recently purchased an Audi and was very pleased with the service. Actually, I was only going to look at cars, but I never got to another dealer. I found Logan knowledgeable and pleasant. I appreciated his patience pointing out the car's highlights. He even came to my home to set my garage opener. The purchase went smoothly and everyone did a nice job assisting with the sale. It is obvious everyone at Audi has been well trained to treat their customers well. I would not hesitate to recommend this dealer to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

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