Lithia Chrysler Dodge Jeep Ram Fiat of Spokane

Today 10:00 AM - 6:00 PM
Closed Now
Sunday
10:00 AM - 6:00 PM
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
8:30 AM - 8:00 PM

Customer Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Spokane

4.7
Overall Rating
(37)
Recommend: Yes (35) No (2)
Write a review: Sales | Service
sales Rating

Lithia Review

byseanowenson 03/19/2018

Zachary Pyatt made the buying experience very pleasant. He was very friendly, helpful, patient, and didnt place any undue pressure on us during the purchase process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
45 Reviews
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service Rating

julie Winkler

byAmelia2018on 06/12/2018

Went in to get a extra key fob. This was my first appt at Lithia and I can't say enough about Julie she was over the top, home runner as my service advisor she answered all the questions about my Jeep Cherokee, I had just bought it and wasn't sure how things worked on it I now feel very comfortable driving it. Thanks Julie PS price on key fob was kinda pricey.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service!

byMissiletech1on 04/14/2018

Lithia has done a great job servicing my Ram 1500. I have been quite pleased with the courteous and professional staff and the timeliness of services completed on my vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very poor customer service

byHRose81on 04/13/2018

Purchased a used vehicle and was in daily contact with salesman. Even so, the car was not ready or cleaned at the time we had agreed I would pick it up. The salesman made a mistake and confused the day of pickup. Then he forgot to attach the temporary license which put me in legal danger. I had to make a special trip back to the dealership to pick up the temporary tag. When I asked for some sort of recompense for the inconvenience and danger their mistakes had caused me, I was offered "candy for the kids" or "girl scout cookies." I asked if it was Lithia's policy to make customers pay for their mistakes and was told that everyone's time is valuable and "if I had to give something to everyone who waited longer that expected for a detail we wouldn't make any money." I understand that mistakes happen but I don't expect to have to pay for the mistakes of others. It's really unfortunate when a company with such a good reputation employs people who fail to live up to their high standards.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Lithia Review

byseanowenson 03/19/2018

Zachary Pyatt made the buying experience very pleasant. He was very friendly, helpful, patient, and didnt place any undue pressure on us during the purchase process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Look out forced Service plans attached to lower interest rates.

byCodyRenneron 03/04/2018

Watch for crooked finance guys selling extrened warranties with will get you lower finance rates. This is just a hook dont bite it. Walk away like I did and come back next morning with a new crew and got 3 points lower with no commitment to service plan.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

excellent experience, great choice or selection on vehicle I desired, total

bybiffmalibuon 03/02/2018

Lithia Chrysler jeep ram of Spokane has always treated me with respect and they are very fair on their sales and deals. everyone is friendly and courteous. they prepped and detail my new dodge Durango sxt before i left the establishment very pleased with sales person steve Wilson.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

After warranty work

bypapajack58on 02/22/2018

My warranty had expired when my DEF level gauge had quit working. The dealership went to bat for me with factory Fiat/Chrysler and was able to get the replacement/ repair work done under the warranty coverage. Saved me a few hundred dollars in repair costs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The Best.......

byFrustrated113on 02/21/2018

I have bought 3 cars over the last 5 years, from the same car lot (not my choice, it was his). Going from a lot that you feel like you are just another person, to one that treats you right. All my cars will be bought here.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

2018 Jeep Wrangler Sports JK

byMyfirstjeep333on 02/09/2018

Amazing customer service, no pressure sale, we told what we wanted and we got what we wanted. Chris the salesperson and Chris the finance dude were both attentive to our needs with spectacular customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2017 Jeep Grand Cherokee Limited

byDbrandall57on 01/30/2018

We had Greg Tiemann as our Sales Assoc. He was fantastic! He took us for 2 test drives, explained all of the various available options and made sure I had hands-on experience with everything the car had to offer. I felt very comfortable driving the car with him and he was extremely patient with all of my many questions. Just an all-around great experience and I LOVE my new Grand Cherokee. P. S.- financing was super easy because of the relationship you have with my credit union.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service

byswest87on 01/30/2018

First time dealing with Lithia dealership. They answered all my questions and was very helpful. Wish I would have spent a little less time there, but it was not due to the dealership speed at getting paperwork completed. Friendly and nice staff from every level.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Lifetime Oil Changes

byMissiletech1on 01/03/2018

Wait time was a little longer than expected but not excessive...they seemed to be short handed that morning. Customer service was very good, no complaints. Would be great if they would do a courtesy wash :-)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Julia treats customers right!

byJWebRam3500on 09/30/2017

Julia did a great job! She was very professional and had me in a rental car very quickly as soon as she learned the tech would need my truck overnight. Very impressed! Thanks for a great job! Customer service was her top priority!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Sales personnel and product feedback

byHappybunchon 09/23/2017

I shopped at many dealership before deciding to lease my new vehicle from Lithia Chrysler Jeep Dodge Ram of Spokane. I got a Jeep Compass Sport. Christina and Gino were friendly and very knowledgeable about the options of each vehicle I looked at there. The financing was a simple and expedient process. I would recommend Christina and Gino to everyone who wants a pleasant car buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Friendly and Professional Service

byMissiletech1on 09/16/2017

Received friendly and professional service from Lithia Dodge-Chrysler service department. I had purchased OEM side-steps for my Ram 1500 and they were installed in less time than I had been expecting. Completely satisfied with the installation and service team.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Jeep Wrangler Service

byVisigoth451on 07/23/2017

Scott Kovalesky and his team always do well by me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2017 red jeep wrangler unlimited

byRedJeepWrangon 07/10/2017

Enjoyed all employees I interacted with. Best car buying experience I have had. They were busy the day I was in and it took a while to get to detailing my Jeep so I could get out of there!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Cleanly add DEF to my truck

byScotthamiltonon 07/10/2017

Fast effective service, drive in, 10 minutes, drive out! Excellent Service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

car service

bynorthwoodsmanon 07/09/2017

Upfront quote. Finished the job quickly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Very friendly

by4Lindamalteseon 07/05/2017

Nice waiting room cool comfortable, work done in a timely matter. Our first was given back to us clean and neat. Love are little car fun easy to drive. Would come back here again give them a A+++

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome people.

byNtlkellybazeon 05/08/2017

The people that work at this lithia store are really amazing and hard work people. They try there hardest to get you the best deal possible.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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