Volkswagen of Kirkland

Today 08:30 AM - 08:00 PM
Closed Now
Sunday
11:00 AM - 06:00 PM
Monday
08:30 AM - 08:00 PM
Tuesday
08:30 AM - 08:00 PM
Wednesday
08:30 AM - 08:00 PM
Thursday
08:30 AM - 08:00 PM
Friday
08:30 AM - 08:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of Volkswagen of Kirkland

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
service Rating

Great service.

byFredrick8691on 07/25/2018

I have been to several VW dealers for service and this one fixed problems all others missed!Wonderful staff and knowledgeable techs. I would give them six stars if possible!Keep up the good work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

6 Reviews
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service Rating

Great service.

byFredrick8691on 07/25/2018

I have been to several VW dealers for service and this one fixed problems all others missed!Wonderful staff and knowledgeable techs. I would give them six stars if possible!Keep up the good work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Worst Possible Service Experience

byjustinc4on 07/26/2016

I brought a 2008 GTI in for service last year when the check engine light came on and had a very disappointing experience from start to finish. The service consultant, Roxie, was friendly and checked in the vehicle. However, she informed me that there weren't any loaner vehicles available even though I called in ahead of time (about 30 minutes before stopping by) and was ensured there were plenty of loaner vehicles. After I mentioned that I called ahead and was told that there were plenty of loaner vehicles, Roxie looked like a deer in headlights and said she would be right back. Roxie then magically returned with keys to a loaner vehicle in less than a minute. The GTI was in for a few days and I received a call saying to come in and pick it up, the fault had been resolved, the car was fully fixed and tested. I went in, payed a ton of money, and picked up the car. Upon pulling out of the parking lot, the check engine light came back on. I promptly turned the car around and explained that the problem I brought it in for wasn't fixed. The service staff then told me to wait as they ran diagnostics which took over an hour. I was then told that the techs missed something and needed to keep the car longer. I'm just speculating here, but I have a strong hunch that the diagnostics weren't actually performed before calling me and saying the car was ready. A few days later, I received another call saying that the car was definitely fixed and the problem has been resolved. Once again, I drove over and got in the GTI. I turned the engine on, and instantly there it was...the check engine light. I went back inside, explained that the problem I paid to fix still hasn't been fixed. The techs took the car back for more "diagnostics" again and this time came up with a laundry list of parts to replace. I trusted that this would fix the problem so I paid for the parts and repairs to be performed and left them to work on the car, again. More days elapse and I'm called to come in to pick the GTI up again. Hopeful that the additional parts I paid for to be replaced would fixed the issue, I went to pick up the GTI and drove away. Within a mile of my drive, the check engine light comes right back on. At this point I'm beyond frustrated with the service team and have zero faith in their technical ability. I call the dealership when I get home and ask for a refund, which of course they declined to provide and asked that I bring the car in again. Back I went looking for some type of compensation for the inability to fix the issue I brought the car in for. The service manager, Jon Labbe, comes out and feeds me a sob story about how the dealership was in the middle of moving locations and they can't refund my money because they spent time working on the car and need to pay their poor techs. He offers to look at the GTI again for another diagnostic and personally oversee his master tech perform the work. I agree figuring it can't hurt at this point. Jon and his master tech disappear for almost 2 hours and then return saying that they can't figure out what is wrong. Thinking to myself, "If these guys can't even figure out what is wrong, why the heck did the dealership keep telling me the car is fixed and ready for pickup?" Jon then fed me a ton of garbage excuses saying how the problem could be "carbon buildup" and that they could take a crack at fixing it, for more money. Kind of funny how he was proposing a "solution" despite telling me they couldn't even figure out what is wrong less than a minute earlier. As Jon kept trying to sell me more and more illegitimate services I realized that you can't talk rationally with an idiot, so I decided to cut my losses and leave. The funny part is that I was just looking to get the GTI in mechanically sound shape so I could trade it in for a brand new GTI since I love the platform and have been a repeat GTI customer over the years. Due to this terrible experience with Volkswagen of Kirkland, I traded the GTI in at a different dealership and picked up a new car from a competing manufacturer. This dealership not only lost my business, but Volkswagen also lost a lifelong customer because of this dealerships shady and unqualified service department.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Terrible Used Car Sales

byMDMeridiuson 09/19/2014

The sales people are nice enough. The guy that I signed the papers with didn't even try to get me to buy some expensive scam/warranty. But the management and service teams are terrible. First, their 'list' prices are absurd. As in 160% of what I actually paid after a painful negotiating process. But more importantly, their inspection/service people are terrible. They didn't notice that the back door of the car I bought doesn't lock. I noticed as soon as I drove it home. Luckily, I have done some mechanical work before, so fixing it only cost a few hundred dollars for the part. A mechanic would have cost a few hundred more for labor. Then a couple days after I bought it, I noticed I had a flat tire. This probably isn't the dealer (I hit a nail on the road maybe?). But when I tried to get it fixed, I noticed that the spare tire was also flat. Really?? The inspection didn't make sure the spare tire had air in it?!? I received several emails from the dealer after my purchase telling me that 'my complete satisfaction' is their goal. So I let them know about these issues. Their response was to offer me a free oil change. So for a few hundred dollars in parts, a really obvious problem with a spare tire that cost me time and a big headache, I get an oil change??? Whoever is running this dealer is not a good business person. Fixing a back door myself- a few hundred $ Fixing a back door at a mechanic- a few hundred more $ The dealer actually inspecting and filling a spare tire- $0 Having a spare tire with air in it- priceless Go somewhere else to buy your next car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Poor customer service

byjmuchon 02/17/2014

Although the sales manager, Lin was responsive, the sales team that I dealt with via email and over the phone were not. I responded to an email and asked for information to which I never received a response to. Then, a day or so later, a different sales person called me (Bob?) because of another on line inquiry I had done. He was to get back to me after talking to sales manager. When I didn't hear from him and called the dealership to complain, he got on the phone and said "how can I help you?" like we had never talked before! When I said he was supposed to get back to me after he talked to the sales manager, he said he sent me an email. Well guess what? When I got home, there was NO email. So in my experience, lack of customer service and untruth! There are many dealers out there. I went elsewhere.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Very Pleasant Experience

bySoundersFan1on 06/25/2013

I had been thinking about leasing a car for a while. I liked the Sign Then Drive program that VW had going on. I contacted a few dealers around town. Kirkland was the first to respond and worked out everything for me through the internet. I dealt with Edward Jenkins. Good experience and I love my new Passat.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Does not allow independent mechanical inspections

bySweepTon 06/05/2013

I visited Volkswagen of Kirkland to test drive a used car. They showed me the pre-purchase inspection they performed on the vehicle and everything was listed as "Satisfactory", including a line item called "mirrors" despite one of the sideview mirrors being broken. No big deal with the mirror, but I was concerned they said it was "satisfactory" along with every other inspection point listed - no idea what else might have been broken yet listed as "satisfactory". Anyway, the test drive went fine, so I told them I'd be willing to negotiate a price after an independent mechanical inspection. Unfortunately...they told me they do not allow customers to perform independent mechanical inspections on their vehicles. I've been shopping around for a few weeks now and every dealership I've visited so far has had no problem with this. They say "sure", hand you the keys, and ask when you'll have it back on their lot to talk about the price. Every used car buying guide I have read recommends performing an independent mechanical inspection, and every used car buying guide also says to steer clear of anyone who isn't willing to let you perform one. I will be steering clear of Volkswagen of Kirkland. Overall, people were nice and low pressure, but if they don't allow their customers to see what is really under the hood of the cars they are selling, I have to wonder what they're hiding... I would rate any dealership with this policy the same.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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