Toyota of Tri-Cities

Today 8:30 AM - 8:00 PM
Closed Now
Sunday
9:30 AM - 7:00 PM
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
8:30 AM - 8:00 PM

Customer Reviews of Toyota of Tri-Cities

4.5
Overall Rating
(11)
Recommend: Yes (9) No (2)
Write a review: Sales | Service
sales Rating

Awesome customer service

byMunguiaMaxon 06/09/2017

Very happy with this dealer and the car salesman . Very professional and take the time to get the customer the car they need.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
12 Reviews
Sort by:
service Rating

Oil change under new management

byLandcruiseron 02/13/2018

Appointment for oil change on Monday at 3:00 pm. No cars in the drive way but mine when I got there. Car is ready even after 2 hours. Really? 2 hours for oil change? Good thing I made an appointment at the least popular time and hour of the week!!!!. Never had this experience before and under previous management . Always out in 1 hour. It seems like they spend too much time finding something wrong with your vehicle than actually doing what they are tasked to do.

  • Recommend this dealer? No
sales Rating

Awesome customer service

byMunguiaMaxon 06/09/2017

Very happy with this dealer and the car salesman . Very professional and take the time to get the customer the car they need.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Taken advantage of

byDouglason 05/07/2017

I brought my Prius into Kennewick tri-cities dealership because there was a problem with the steering, after explaining what had happened, a day later I was told my struts were bad it would be $1300 to replace, they were fairly sure this would take care of the problem, after replacing struts I was told the steering was better but not quite right, and was told the left front control arm was bent and the car could not be aligned, and that would be another $800, I told John the control arm had been replaced and the car had been aligned, he said after they replaced it the car aligned properly, but it was still not fixed, it was better, but not right, so the steering computer or gear box would have to be changed, this would cost an additional 3 to 4 thousand dollars bringing my total to 5 to 6 thousand dollars if that even solved the problem, at this point I realized they had a plan to start at the bottom and work there way to the top to take advantage of me and or my insurance company, I thought by going to a dealership I would get the best diagnosis and my car would get fixed at a fair cost, don't make the same mistake I did in thinking they no what there doing and have your best interests at heart, there a dealership they rip you off coming and going , after I backed out they tried to make me pay over the phone, which I refused to do, I asked for my parts back there was nothing wrong with the struts or the control arm or alignment, and the steering was no better then when I took the car to them, I communicated with someone named john but he was telling me what the mechanic was saying,, so they were all in collusion to take advantage of a customer who had used them several times in the past for regular maintenance. Douglas Goucher

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Above and beyond.

byMissTamion 05/01/2017

I have been going to Toyota of Tri Cities for over 3 years now and have always gotten great service. I especially appreciate Jomi who has gone above and beyond to make sure things get done right and efficiently.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Awesome purchase

byMichelley01on 04/21/2017

Hanh did an amazing job selling me my car and was helpful when trying to work with my budget. Everyone was friendly and very welcoming.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

byKariB_99352on 04/01/2017

We contemplated trading in my 2014 4Runner for a 2017 & decided to proceed with doing so after meeting with Mac Hinrichs of Toyota of Tri-Cities! He gave us a very impressive offer on our trade-in & made the transaction as smooth as possible! Since the purchase of our new 4Runner, Mac has been in contact w/ us a few times & has proactively scheduled a time to get our remote start installed & our first service appointment in four months!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

WOW is right! 2 gorgeous cars in our garage now!

bytunein1on 03/14/2017

We traded in 2 cars for 2 new cars. Mine is a 2017 Rav 4, dark blue metallic, beautiful color! My husband is a 2016 Sequaio a metallic grey. He had his eye set on driving one for a long time. I knew once he did, he would be sold. My Rav4 is perfect for me. Fits me to a tee. BUT, our Salesman Zach L. was top notch! He knew what he was talking about when it came to the cars details. He was very courteous, and offered help in any way he could to get the transaction completed promptly. My husband knows a few of the staff already so we knew our day was going to go in a positive direction. Highly recommend Toyota of Tri Cities & Zach L for your salesman!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great sales help

bywbarrazaon 03/09/2017

Great car. Great price. Salesman was great to work with. Nothing like you expect in a salesman. Easy going. Noel made sure I was getting what I wanted. And I got it at a great price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

bypatnpugson 03/02/2017

We had great service on our RAV4. We took it in for an oil change and a recall repair on the windshield wiper. The work was done quickly and the service personnel are super helpful and friendly. I would highly recommend them.

  • Recommend this dealer? Yes
sales Rating

Great Guy!!!!

byigor4062on 02/27/2017

Recently I purchased a vehicle from Toyota Of Tri-Cities. And thanks to the great help of Ted in the used cars service, I left the lot with a great car! Really recommend everyone to talk to Ted when looking for a car. He makes everything possible and texts you back to make sure everything is good with the vehicle. All I can say is Toyota has some great guys like Ted! Its a great place to visit!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experince

byastr1234on 01/25/2017

Thank you Chris Duran for your excellent service! My parents are happy with their new-to-them Certified car! Thank you for taking the time to show them how all the buttons work and being so patient with them. We will definitely come back to Toyota of Tri-Cities for our next car purchase!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very Professional

byhayguyon 02/07/2015

This dealership is very professional in its operation. All personnel are courteous and helpful. They are very customer oriented and seem eager to make your visit as pleasant and comfortable as possible. Almost Lexus like.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map