Town Ford Lincoln

Today 08:00 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
08:00 AM - 08:00 PM
Tuesday
08:00 AM - 08:00 PM
Wednesday
08:00 AM - 08:00 PM
Thursday
08:00 AM - 08:00 PM
Friday
08:00 AM - 08:00 PM
Saturday
08:00 AM - 06:00 PM

Customer Reviews of Town Ford Lincoln

4.0
Overall Rating
(4)
Recommend: Yes (3) No (1)
Write a review: Sales | Service
sales Rating

Enjoyable Purchase

byJackie737on 10/27/2016

No pressure to buy which made the buying experience enjoyable. Salesman worked hard to find a car on the lot with all the options I required. This was my 3rd vehicle I Have bought from this dealership which tells you that the price - no hassle makes a big difference from other car lots.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

14 Reviews
Sort by:
service Rating

Town Ford review

byGoHawksAllinon 03/12/2017

The service was forward thinking and attentive to my needs and concerns. Questions were answered honestly and effectively. As told.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil change

byRebeckie54on 12/10/2016

Quick, easy, and excellent job. Told me everything that was done and what would need to be done soon!! Thanks guys great job!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Enjoyable Purchase

byJackie737on 10/27/2016

No pressure to buy which made the buying experience enjoyable. Salesman worked hard to find a car on the lot with all the options I required. This was my 3rd vehicle I Have bought from this dealership which tells you that the price - no hassle makes a big difference from other car lots.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Worst sales experience, do not recommend.

bydavidc30on 10/24/2016

At first it seems like a professional sales enviroment but after the experience of buying a lincoln mkz it was the worst sales experience I've ever encountered. I'll probably never buy a ford or Lincoln again and will make sure to deter others from buying one unless they can rectify the situation. You feel pressured to buy and to the point that it seems you're being manipulated to buy. I asked multiple times if they had any used Lincoln mkz from 2013 on and the sales rep told me no, only to find out they had two hidden in the lot after the purchase. I was told it had heated steering wheel as well. I felt excited at the time and they used that to their advantage to pressure me to buy. They even made it sound like i was getting a good deal, only to find out i could've gotten a used car or even new one for a lot less. I have considered legal action buy in the end may just return the car and take the credit hit for a few years than give money to a greedy dealership. I liked where Lincoln and ford is going but the sales experience as me looking else where to buy. Never buy here, look at other dealerships and you'll pay a whole lot less.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Truck Hunt

byBruceWA46on 08/31/2016

Minimum time spent in the negotiating process. Was given a fair price to begin with and a good offer on my trade in. Sales personnel were easy to converse with and most helpful during the two sessions we were at Town Ford looking at 2 different trucks.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

mrs

bydebrasuemilleron 08/24/2016

I have lifetime maintenance and have always been satisfied with the service and scheduling of my vehicle for service and maintenance

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Wonderful Experience!

bykeric81on 08/21/2016

Chad Lee, Paul and Frankie worked very hard to trade in my explorer (a 2015 that was simply too big, required too much gas and that I bought under the duress of an abusive ex, bully of a salesman at another dealership (in Prosser, WA), as well as a head trauma less than 3 months before I signed the contract.) Vern greeted me at the door, I asked for Chad who was recommended to me a d had a great experience with Chad, Paul and Frankie. I need up with a smaller vehicle (a 2011 Fusion in excellent condition) for a payment that is much easier and will be so much more efficient on gas. Thank you, thank you!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

My Ford Experience

byMarilynJbJoneson 08/02/2016

All employees were courteous the waiting room is clean and has good coffee. You have a nice TV to watch.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2016 Ford Edge

byTerri_Tayloron 07/17/2016

The staff are great, they are friendly, and helpful. I had a wonderful experience working with Kristi and look forward to working with her in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Very Satisfied with our Vehicle Purchase Experience

byPapawheelieon 07/16/2016

Our salesman, Todd Lee, was very courteous and helpful in helping us find the vehicle that best suited our interests and needs. At no time did I feel I was being pressured to buy a particular vehicle - even when I shifted my interest from used trucks to new ones. I was allowed to take the first vehicle of interest home overnight as a demo in order to help me learn if it was the truck that met may needs. While it was an excellent used vehicle, my interest turned to new ones. So the next day, he showed me a variety of new ones, with the opportunity to test drive them. At various times Todd explained that his desire was to make sure we were satisfied in our ultimate choice of vehicle. I also appreciated the fairness the dealership demonstrated in giving me the best deal they felt they could give me on my trade-in. All staff that we dealt with were helpful and considerate.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Survey

byMarchmaddon 06/15/2016

For several years I had great, dependable service from Town Ford. I appreciated you explaining your findings, and only suggesting what I need. I'm glad that quality service is back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Ford edge

byJohn0990on 06/10/2016

The salesman was very helpful and easy to work with. Also there was no delay I was there less than 1 hour.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Town Ford is top notch

byBrian_in_Wenon 04/26/2016

The customer is their number one concern. You never get the impression that the dealership is number one. Town Ford has a loyal customer in me as they continue to take care of me with such a high level of customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

always the easiest deal to do

byfireman0175on 02/01/2014

I have bought two cars at this dealership using Vern as the salesman. He is very laid back and knows all about the cars or he gets right back to you. The selection is decent for a dealership of this size. I have bought a lot of new cars and find that I can always get a fair price here without the games played at other Ford dealerships.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map