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Customer Reviews of AutoNation Ford Bellevue

3.9
Overall Rating
(14)
Recommend: Yes (10) No (4)
Write a review: Sales | Service
sales Rating

Smooth purchase experience at fair price

byXiang Zhangon 10/27/2018

I purchased a 2009 Lexus RX 350 last week at AutoNation Ford. It was my 4th week since I moved in Bellevue from China. I compared several dealerships before going to AutoNation Ford Bellevue. The process of purchasing was great and fast. The salesman Brandon very kindly introduced the car to me and I had a test drive after a quick check of the car. The car was in good condition with a few small problems that, according to Brandon, is already taken into account on their price. I did not have a chance to negotiate about the price under their 1Price policy but the price seemed fair to me. So the whole process was going pretty fast and I got my car in a couple of hours. Only had a week of experience on this used car, which is so far so good. I would recommend this dealership because I had a better experience here than at some of the not-so-official used car dealerships where I can even negotiate about the price (about $500 down from the list price). But some cars have more serious problems that need replacement of some parts (the buyer inspection suggested about $2000 replacement fees) and the sales manager there could not give up more on their price (very disappointed!). AutoNation Ford definitely gives me much more confidence about my first car in the US.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
53 Reviews
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sales Rating

Smooth purchase experience at fair price

byXiang Zhangon 10/27/2018

I purchased a 2009 Lexus RX 350 last week at AutoNation Ford. It was my 4th week since I moved in Bellevue from China. I compared several dealerships before going to AutoNation Ford Bellevue. The process of purchasing was great and fast. The salesman Brandon very kindly introduced the car to me and I had a test drive after a quick check of the car. The car was in good condition with a few small problems that, according to Brandon, is already taken into account on their price. I did not have a chance to negotiate about the price under their 1Price policy but the price seemed fair to me. So the whole process was going pretty fast and I got my car in a couple of hours. Only had a week of experience on this used car, which is so far so good. I would recommend this dealership because I had a better experience here than at some of the not-so-official used car dealerships where I can even negotiate about the price (about $500 down from the list price). But some cars have more serious problems that need replacement of some parts (the buyer inspection suggested about $2000 replacement fees) and the sales manager there could not give up more on their price (very disappointed!). AutoNation Ford definitely gives me much more confidence about my first car in the US.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ms

byRadmareon 10/23/2018

After my car stopped working on Saturday afternoon, to my surprise I was able to reach associate, not only the tape, who gave appointment on Monday early morning. Car was fixed the same day for reasonable price. Employees were friendly, professional and helpful. Overall great experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Rude and unhelpful

byDisappointedon 10/11/2018

Everyone that works here seems miserable and that it apparent in their lack of customer service. If I didn’t already prepay for these services I would avoid this dealership at all costs. Everything from calling in to make the appointment to the time I picked it up 2 days later everyone I spoke to seemed inconvenienced to do their job. When they do a task for your service, nothing is communicated. We needed a loaner car assuming since we bought a car not an suv they would loan a comparable vehicle. That was not the case. Everything about having to go here sucks and I am counting down the days to the end of our service agreement so I never have to be exposed to the negative unwelcoming environment at Ford if Bellevue.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Brian

byVaaaccccon 08/28/2018

Excellent service and communication

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

oil leak

by7676767on 07/27/2018

excellent! Paul Hinzpeter did a fantastic job

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Customer Service!

bykathryn3138on 06/25/2018

Walked in with an appointment to replace the lug nuts on my car, as Costco had been unable to remove them to replace my tires, and not only did they replace the lug nuts, but were able to beat costco's price on tires and installation. The gentleman who helped me out was very direct and honest when it came to what services were being performed, and which were recommended. After about two or three hours, my car had new tires, lug nuts, had it's alignment fixed, everything inspected, and was back on the road with no issues!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Online reservation of car is FALSE and means Nothing to them

byAbeshakaon 03/23/2018

Found a SUV online and called about it and reserved it and went thru the process of getting a loan arranged and submitted and even found a transportation company to pick up SUV and at the last minute they gave some story that the suv was not reserved or safe because I was out of state and left me hanging and sold it . Reserved it on a tuesday and had all the paperwork and loan done by wednesday evening and friday at 6:30 pm they say its not a deal. Manager was Mark Asplund and salesman was Jeremy Schumn don't believe anything they say. [non-permissible content removed]

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

Oil change

bykathryn3138on 08/09/2017

Great customer service, super fast check out, beautiful waiting area. Very pleased.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I would strongly recommend avoiding this dealership

bySeattleVehicleon 07/08/2017

In summary, I would avoid this dealership. I used edmunds.com and the ford website to try and `internet search' for a car and deal. I was contacted by this dealership. They told me that they had a truck with my specifications. They `got me in the door' and we worked through all of the details to make a deal. They assured me they could get the vehicle. Then, they pulled my credit, made me sign a document with a price and specific VIN, and told me that the truck would be at the dealership the next morning. I received a call that night saying that there was some sort of `miscommunication' between their dealership and the vehicle they located. The truck actually had substantial aftermarket work that objectively changed the character of the vehicle. I told them that I did not want these extras. I wanted the truck that I (and the websites) clearly laid out for them. They then sent me trucks that did not fit my specifications. At this point, I walked away from that dealership to restart my search. This obviously wasted quite a bit of time and energy on my part. I found the truck that I wanted through my own internet searching and went to that dealership and bought it. The story, however, does not end there. The general manager of this Bellevue dealership contacted me about three weeks after my interactions with them. He indicated that he wanted to see if they could still sell me a truck. I thanked him for the email and communication. I then told him that I found the truck that I wanted and already bought it. I also copied a descriptive email between myself and his salesperson about why I walked away. Despite being clear and fact-based with my description about my experience (which could have been more integrated with an emotional response), the general manager did not respond well. He indicated that they spent time and energy on their end. Also, they do not appreciate when the `target moves' and they lose a deal. I responded saying the target did not move, they lost the deal because they could not find the truck that I specified. Further, I found the truck at a Ford dealership in Washington state with my own internet searching that matched the same specifications that I gave them and the internet search tools like edmunds.com. I had a pretty bad experience with this dealership. I would recommend avoiding buying a vehicle through them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

loving my new cooper coupe

byjeffers32on 06/06/2017

Marie did a fantastic job at making sure all my questions were answered, she was very polite, and concerned that I was able to get into my new vehicle in a timely fashion. two thumbs up for her. the sales manager who did my paperwork was quick and efficient as well. two thumbs up to him as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Wow! Amazing Customer Service, Amazing Communication and Amazing Experience

byJohnH013on 05/05/2017

You do not come in to an auto dealership looking for a repair in much of a positive mood. I had a horrible experience at another dealer and with my in trepidation made the call to AutoNation Ford Bellevue. Immediately Victoria who answered and was directing me asked open questions to get an understanding of what my current needs were and shared who she was sending me over to for more information. Let's just say I was concerned as the last dealerships person didn't ask question and just wanted a signature. Instead, Michelle answered and asked a couple more questions then welcomed me back to AutoNation. In the next couple minutes she answered questions, understood my situation (Kentucky Derby Party and Birthday this weekend), she found me the first available time to come in and even let me drop my truck off the night before to miss traffic. Michelle promised a call back before noon and she did not disappoint (10:57 AM), she had an "English" not car speak solution of what was occurring and options. I asked a question to see if I could do part now and part next week, I was not trying to stump or make her day hard but she didn't flinch. She brought me a response from a mechanic in less than 3 minutes and told me the cost and when it would be available. The final piece of this great service was she promised a time and it was done earlier, I feel like AutoNation Ford Bellevue was looking out for me, had my interests at heart and put great energy in to making my life easier and lowering my stress of an auto problem. I would highly suggest using AutoNation for anyone in my friend or family circle and definitely make the trip to Bellevue for an amazing customer service experience!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

good service

byhaimeilion 03/02/2017

people here are nice and welcome to answer all your questions and provide services.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

DO NOT BUY A USED CAR FROM AUTONATION!!!

byblindstromon 12/01/2016

Writing this review gives me absolutely no pleasure, but I feel that I need to get this information out there for all people who are considering purchasing a used car from AutoNation Ford, Bellevue. In the spring of this year, we needed to purchase our son a car. He is a college student who had an internship that put him in constant contact with people in the upper echelons of Eastside society. Because of this, we felt he needed a somewhat “status” car – and the used BMW we bought from AutoNation Ford, Bellevue, was all we could afford. And initially, we were very pleased. The salesperson we worked with was very nice and the finance guy was very accommodating and able to get us better financing than we had expected. Because the car was somewhat old (2009) we also purchased an after-market warranty plan. There was one small issue with a service light shortly after we drove the car off the lot, and the dealership had my son bring the car in, gave him a loaner, and fixed the problem. Fast forward about a month – all of a sudden several service lights went on in the car. We called about it and they had us take the car into AutoNation BMW, Bellevue, for service. There they found that the car needed $6,000+ in repairs – an amount more than half of what we paid for for the car. The warranty covered $4,000 of the repairs, thank goodness. We then had the service department prioritize the remaining needed repairs. As we have 2 kids in college, we could only afford at that time to have about $800 worth of the repairs done, figuring we would get the rest of the repairs done at a later date. So I stewed about this situation for a long time and decided to write a letter to the General Manager, with a cc: to the Sales Manager and the CEO of AutoNation. I didn’t really ask for any type of remedy but the “crickets” as a result of the letter were disappointing. Still, we made an appointment & my son took the car in for the remaining repairs – for which we were expecting to pay about $1,400.00. My son got a call that the car was ready, but shortly after I received a call that upon putting everything back together, they discovered another problem, which was going to be an additional $1,600.00 – for a total service bill of $3,000.00. Well, we didn’t really have any other option than to have it repaired, as we didn’t want my son breaking down. At that time, I lost it. I phoned the General Manager and left a message re: my fury at the entire situation and asking him to call me back to discuss possible remedies. Surprise, surprise – crickets. So that is why I am leaving this review here and elsewhere. I am also going to be filing a complaint with the Attorney General’s Office. (As an aside, the additional problem they found ended up being easier to repair than originally expected, so the total bill as a result of this visit was a little over $2,000.00) I am well aware of the concept of “caveat emptor” (buyer beware) and that BMWs can be very expensive to repair. I also suppose AutoNation is not obligated to do a thing about this situation. I just have to believe, though, that either the “inspection” they do of used cars is cursory and limited to cosmetic issues, which is really disappointing, or that the inspection they did do made them aware of the issues and they chose not to tell us – knowing full well that we would not have purchased the car had we know the extent of required repairs. We are now having to look at trading this car in and getting my son a more reliable car – and letting everyone we know, including my son’s fraternity brothers (who are all about to enter into the local job market) not to purchase a car, a used car, anyway, from AutoNation.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

First Visit

bydavidbrown53on 11/01/2016

This was the first service since purchasing my car from AutoNation Ford Bellevue. I dropped the car off the night before asking for scheduled service plus I asked them to check out some other concerns I had from driving in pot-hole-filled Seattle. They performed the scheduled service and gave me a detailed description addressing my concerns. I left feeling confident my car was as safe as when I drove it off the lot.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding

bysenseiofsongon 09/07/2016

My experience working with Tim Stakkestad and the team at AutoNation Ford of Bellevue WA was outstanding (5 out of 5). I’m a man who knows what he wants in advance and prefers to not spend time driving to different dealers trying to figure it out. Shopping and talking often lead to being pressured by the same old sales techniques and waiting while the salesperson checks with the sale manager. I hate that. I experienced none of this at AutoNation. Instead, a few detailed emails that showed my payoff amount, what I expected for my trade, the discounts I wanted, where I wanted my payment to be, and the vehicle an features I wanted, and within 24 hours I was driving my new Ford F-150 off the lot. Likely the easiest experience I have ever had buying a new truck. If you do not like the old school sales pressure ways that everyone expects to have to deal with when shopping for a new vehicle, then give Tim and the AutoNation Ford of Bellevue a try.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

No-presure, good price, great truck!

byHappyCamper83on 07/22/2016

My wife and I contacted five Ford dealers in the Seattle area to find a new truck for our new truck camper. Tim Skakkestad at AutoNation in Bellevue, WA was very responsive in helping us find an F-350 that was close to our target vehicle. He and his sales manager were flexible in putting together a package that was lower in price than any of the other dealers we visited, and we were not subjected to "hot-boxing" or other high pressure sales techniques, as we were at another Ford dealer in the area (who literally chased us out the dealership door while lowering his price). Five stars to Tim and AutoNation Bellevue!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

To slow.

byTimmy714on 07/22/2016

Takes to long to get work done there. 4 hours for an oil change and issues to be looked at (neither fixed) is just to slow.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2013 Ford Explorer

byWbraden7on 06/23/2016

Jeremy and the team at Autonation Ford in Bellevue were fantastic. I got in and out in a few hours which is unheard of when buying a car. My 2013 Ford Explorer is awesome and when a little issue popped up with the brakes, they took care of it thoroughly and quickly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Finally fixed after a few tries

byrukidding25on 06/22/2016

Service was great. Unfortunately it's taken a total four trips to a dealership to get this resolved, twice to this dealership and twice to another dealership. I first brought the car in before the warranty expired but it's taken so long to get it fixed that it's no longer under warranty.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Work was good, and on time

bydannyca53on 06/20/2016

Everything went as promised - was in and out within the timeframe estimated. No complaints at all!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byRapturous19on 05/06/2016

Good job in spite of fact that dealership is being remodeled. Got me in and out quickly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
Complimentary Coffee
Complimentary WiFi