Horrible Service Department
Took my vehicle into Hinshaw Honda for SRS light. Was not greeted by anyone except the service manager Steve. Stood around for awhile, during which time the service writer Mike Sands assisted a customer that had arrived after me. I found that to be rude and was appalled that he proceeded to work on the customers car right there in the drive. Did not write him up, call a trained professional skilled mechanic out to assist, or send the vehicle back to the mechanics. Mike Sands appeared to self diagnose the vehicle and work on it while a line grew of behind me of yet more customers waiting for service. Very unprofessional and scary if you think about it. A guy with no mechanical training, diagnosing and "fixing" a vehicle at a dealership, whose only experience with cars is writing them up to be serviced by real mechanics. When Mike Sands finally got around to "assisting me", I received no greeting, he was not even the faintest bit friendly and told me it would be 3 hours before someone could come and pull the SRS code on my vehicle. At this point I was so disgusted at my treatment that I left without having the SRS code checked. The code could have been pulled 10 times over or more in the time I was left standing there.
Rude & Disrespectful & Foul language
Called about a used vehicle and was willing to buy car today. Kenny gave me a song and dance about car and no facts. Would not speak to manager and wanted me to drive over an hour to discuss car. He made slurs about my family not being nice because we cared about the price. When he thought i was on hold he and his sales partner called me a [non-permissible content removed]. I asked to speak to general manager and another sales manager got on the line and told me that he would pass it on to the General Manager about the foul language and treatment, and Maybe, maybe, I would get a call back in a week. The GM was currently busy. This is a car that we have been researching for months and know everyone offered in all of washington and Idaho. I was treated like I was an idiot because I was female and I wanted to talk "business" about purchasing the actual vehicle and not about the run around of purchasing. Then to be called a derogatory name and told the dealership reputation and the General Manager's reputation did not care. I was specifically told by kenny that he would keep selling cars and making money no matter what he said to me ([non-permissible content removed]...and that I was mean). I have purchased many cars over the years and have friends and family with dealerships, and I have never been treated so rudely and with such disrespect or disregard. I would tell anyone to buy any place else, even if the car of their dreams was at this dealership. Poorest service I have ever encountered in any buying process of any type. Too bad the General Manager does not care about his reputation with Honda. I will be making a formal complaint with Honda and the region regarding this dealership and the specific Sales "Manager" Kenny.
Why go anywhere else?
We are a Honda family. Have taken our four Hondas to Hinshaws for as long as I can remember. The service personnel are courteous and greet me like I am part of the family. I thoroughly trust them with my vehicles. Each time the service is provided as promised and the repairs are always done right the first time. You can really count on Hinshaws to treat you and your vehicles right. We have a 2000, 2002 and 2008 Civic. All are running like new. You won't regret trusting Hinshaws for all you Honda service needs.
2014 CRV EXL White Pearl
Comfort, vision and options were exactly what we wanted.
Great car, price and service.
Becki W., our Salesperson, made the experience go smooth and easy. She found the perfect car for us and it fit our budget. We are so happy with it and our service.
Professional and Helpful
I went to four Honda dealerships before choosing Hinshaw. Their customer service was fantastic. Cheryl was professional and knowledge. The finance manager Daniel got me a great rate and was a pleasure to work with. I would highly recommend Hinshaw.
Pleasant buying experience
I talked to Cheryl K. over txts about a honda insight that I found on craigslist. She answered all of my questions directly. I came by in a few days and she greeted me as we arrived. Zero sales pitch. Had I received even a hint of any sales tactic i would of left as I did a week prior to another dealer. Good job everyone. I will mention that Mike at the sales department is great and an extra special thanks to Victor for helping me get my badge from my car car after service hours.(Left car overnight for service).
Service with a smile
Bobs' my service guy & always helpful!
I needed to bring my Pilot in to get worked on. The service advisor was very polite and explained the work to be preformed. Service was completed ahead of schedule. I'm a happy customer.
Happy to do business
I had my vehicle serviced at Hinshaws today. I live outside of the area, not a short drive to have work done, but have had such good experiences with them that I still come back. Damon T. got me set up as soon as I walked in the door and my vehicle was ready sooner than predicted. The service staff are engaging and attentive. I don't feel like I'm dealing with employees that are just trying to get through the motions. Thanks!
Hinshaw's awesome SERVICE
Chivalry is NOT dead. At least not at Hinshaw Honda Service Dept. I'm always greeted with a smiling gentleman opening the door for me. (although they do this for everyone, including men, it's still such a special touch.) The entire staff behind the counter is extremely personable & professional. They always smile & joke with me. I have "dealt" with other local Honda dealers & their service teams, but I actually ENJOY going to Hinshaw's. Hot coffee & snacks keep me happy while I wait for my car to come back to me & before I know it, I'm on my way. I've never waited more than 90 minutes & they've never underestimated the time I'd be waiting. If anything, I always leave 10 minutes earlier than I expect. No appointment necessary for oil changes, just remember the mechanics are on lunch from about noon until about 1:30. Getting your car serviced is a pleasant experience at Hinshaw's & that is a rarity. Even if the prices here weren't comparable to anywhere else, I'd gladly pay extra for the excellent customer service I get.
Great used truck purchase!
Great selection of used vehicles of all makes with easy access from freeway. We found all the sales staff to be welcoming and ready without being pushy. Working with Cheryl made the whole process quick and easy.
My 2013 Accord was purchased new from another Honda store, but hinshaw's is conveniently nearby. I recently noticed a strange sound coming from the engine area. Hinshaw's determined the oil was 4 quarts low, (it only holds 5). To make a long story short, Hinshaw's replaced the top valve seals and spark plugs, so far I haven't experienced a large loss of oil. My service advisor John patiently explained every step of the process including providing a dealer loaner at no charge. John was able to navigate the warranty process and deal with Honda of the phone, and keep me in the loop. Johns level of customer service exceeded all expectations! I will recommend Hinshaw's to anyone with a honda!
superb customer service
I was experiencing a minor mechanical issue with my 2013 Accord EX and thankfully this was 100% covered under factory warranty. My Accord was not purchased from Hinshaw's but John from service provided me with a service loaner at no charge. Any warranty issue can be complicated, John made several calls on my behalf to Honda and promptly notified me of all developments. Everything was resolved and exceeded my expectations. I will personally recommend Hinshaw's to anyone that is in the market for a Honda. (or just needs an oil change).
Went in for a 30,000 mile service and Bob and was very polite and helpful. He explained what the cost and time would be along with offering a car wash and vacuum. Everything was done within the time he said and the price was right on.
Excellent customer service
Cheryl K. was an awesome saleswoman! The customer service was excellent! We had difficulties with financing and she continued to help us until the deal was sealed! She was honest, diligent and a pleasure to work with!
Quick and easy buying experience
I worked with Cheryl K. and she was great. I called around telling dealers what I was looking for and she promised that if I came in she would make it worth my while and she did not disappoint. I have dealt with dealers a few times and my father-in-law likes to say "I am not looking for the best deal, just a fair one" and this is what I got from them. Very happy with the negotiation process! It didn't involve you talking to the sales person, they go back to finance and back to you about 20 times. We reached a number within 15-20mins and finalized the deal within the hour. I came back next day to fill out paper and it was done. That easy. I do not work for any car dealer (I'm sure something a dealer would say lol) but can't stress enough how happy I was with the process and the people there.
This is the second Honda that was purchased from Hinshaw's Honda in the last year by our family. We were looking for a new car this time and Cheryl was assisting us. We ended up purchasing a 2014 CR-V last Monday. The nice thing I noticed is that after the sale was done, I was not forgotten, I've received emails from Cheryl asking if I need any assistance with setting up anything in my car and all sorts of follow ups. Very pleased over all.
always exceptional service!
The service department is always very professional, respectful, knowledgeable and honest. I have never felt intimidated when I walk in to their shop to have maintenance done on my car. Often there is someone to get the door for customers as they come in the door, and they always greet you with a smile. Damon has always been especially helpful...he knows me by name when I walk in, and always makes sure that I understand the work that is planned for the car. I trust the quality of work done there, and would highly recommend others take their cars to Hinshaw Honda. The customer service is extraordinary.
Best Honda Service In South King County
We own three Hondas and service them at Hinshaw's. Why? Best value for the price. They go the extra mile without charging extra. They keep their commitments. They are friendly and don't talk down to you. Above all they are honest. Damon is tops.
Great Buying Experience
When I was having issues with my previous vehicle, I went to Hinshaw's and worked with Becki who helped my wife and I a week before find a car for my mother-in-law. The experience was painless and Becki was extremely helpful and knowledgeable (even though she did not know what the "W" button was for on the Volvo). This time around she gave me an amazing deal on a Pontiac. The car did have some minor issues but Becki and Monty made sure to take care of those issues for me without any hassle. I highly recommend Hinshaw's for a smooth and stress free car buying experience! ~ Jon