I always get good service and trust Allan Hale to let me know what I need.
I always get good service and trust Allan Hale to let me know what I need.
Ordered a part.
I called to order a part and asked more than once if the part was gonna be there for sure that day and they said yes. I drove over an hour just to hear them say in person maybe tomarrow or the next day.if your not for sure don't say it.bad customer service. Wasted my time and my friends time.
I bought a new Honda Accord from Greg May Honda in July and love it. However, the salesman and the man who did my final paperwork tricked me into getting add-on warranties totaling nearly $4,000.00 when I told them repeatedly that I wanted only the warranty that came with the car and no others. They pitched the things Honda was going to cover but failed to say that those items were extra protections that carried a large price tag. This practice makes tons of money for them, but is highly unethical and probably illegal. Furthermore, the extra warranties are from a third party (not Honda), and I understand that if I needed to use those protections, I might have trouble getting payment. Also, the extra engine and power-train warranty stated that they could use parts from other manufacturers, which probably means they could use bad replacement parts. However, I will say that after I complained, they did credit my Honda account with the amount I was out for the unwanted extra warranties. I am writing this with the hopes that it will prevent this happening to somebody else.
After searching online, I found a great used Honda Odyssey for sale at this dealership. Unfortunately, my husband and I are stationed at Sheppard AFB in Wichita Falls, TX which is 3.5hrs away (7hr round trip). I called the dealership to make sure the vehicle advertised was still available before making the trek down there with a 4 month old. The car was still available and I told the salesman my situation and that I would be there as soon as possible. The salesman assured me that they could hold the vehicle for me. He even went as far as to clear it with the manager and call me back saying it was mine and to take my time. When I got there after almost 4 hrs in a car with my infant, I was told that the car had been sold. To make matters worse they had nothing else to offer me. They're only "deal" they could give me was on a brand new Honda Odyssey which was $12,000 more than the price on the used Odyssey I had been promised. I left empty handed. They offered no compensation for the trouble they caused me.
Don't trust them!
I paid sticker price in order to get a fair trade-in price, got tricked into other warranties I told them I didn't want and watched and listened to the salesmen talk about women in the lobby (customers) as they took the customer's cars and brought back drinks and fast food for themselves. I complained to the dealership, wrote comments to them, talked to the Honda people above the dealership, no one responded, called, sympathized, offered any kind of "I'm sorry you feel this way, how can we make it better for you?" No one cares after the money changes hands. The oil filter got crimped in an oil change at another place and threw oil all over the undercarriage. Greg May staff charged us an outrageous amount to just clean the oil off. The neighbor dealer (Hyundai) told me they would have done that for free. I made an appointment for detailing after the purchase, brought it in that morning, they made me sit there for 6 hrs while my car was missing off the lot, didn't offer a ride home or an excuse for the mystery. The car is good as long as we maintain in a different city. My family will never do business with such a corrupt staff. It's also annoying that all salesmen that I've seen at any dealership smoke. I treat patients that smoke-that's my specialty, my career. I have job security but it is a nasty habit and they have bad breath! They should fire that manager and Greg May should be more involved in how his staff is handling business and actually respond to the unhappy customers.
Excellent Customer Service
I appreciate the time and concern Kyle B., the GM, took with my trade and new vehicle purchase. The dealership had a lot of smiling faces walking around and Greg May even said hello and thanked me for my business. I will return for service and refer my friends.
Great location, easy to get to. Staff was very friendly and they were able to perform body work on my 2009 Toyota 4Runner.
DISHONEST HORRIBLE - STAY AWAY
Bought a used car in a hurry for the wife just a couple of days before I was deployed to the desert. The engine light was on, and I said that the situation had to be fixed before the sale. They lied to me. They merely reset the engine light, and told me that it was a cracked gas cap, and that they had put a new gas cap on the car and the problem was fixed. They also did not go over the final paperwork with me, but dropped me off with the car at the credit union, where I discovered hundreds of dollars in clerical fees and a four hundred dollar tire warranty had been added! I went back to the dealership and made them take off a few hundred dollars of this bs. Well a day after I left the engine light came back on. The wife tried dealing with them and they kept claiming it was that she did not know how to put the gas cap on tight enough. She went to another dealership and found out the gas cap was a thrid party immitation and not the real one, so she bought a new gas cap. Ridiculous! This was NEVER the real problem. But the kept jerking her around and evidently the service manager was evidently very condescending to my Asian wife. Kept telling her that there was nothing wrong except that she was too incompetent at screwing the gas cap on. Basically I was gone and they kept putting her off until the lemon law was passed. Now I have spent several hundred dollars out of my own pocket. This is a horrible dealership. NEVER GO HERE FOR ANYTHING.
Unethical,disceptive and missrepresented all facts-Stay Away-Don't Use Them
I am a single senior lady who was on my way to Denton with my daughter to attend a family funeral, when my Honda Element broke down in the dark of the early evening hours of a Friday. I was forced to utilize the services of Greg May Honda, the nearest certified Honda Dealership, that would be able to diagnose and repair the problem. I was able to drive it in to Greg May Honda the next morning. I called to check on the repairs the following Monday to be informed me that the car would need an additional day to obtain the needed parts, so we would have to spend an additional night in a hotel. When we arrived into Waco at noon on Tuesday, they had not even begun the repairs; so we sat in the lobby for 3 hours waiting for the repairs to be completed. I began thinking that the Element had stranded me once before and this was a dangerous situation and perhaps buying a new car would be a good idea. While waiting I was approached by a sales person who seemed to be honest at the time. I have bought many cars in my lifetime and this is the worst experience I have ever had for the following reasons: 1. I was humiliated by the sales person who put on theatrical performances in front of all the customers 2.The car was misrepresented by the sales person who said the car came blue-tooth ready-I find out after I buy the car, that this is an 800 dollar accessory and the car does not come with it, something that was very important since I am in sales and blue-tooth ready was critical to me. 4.I was also told that I would get the 0% rate, the Honda Promotional Celebrate Program price of 400 dollars off the sticker price, and 5,500 for my car 6. In financing the lies came to a head when I discovered that the interest rate charged was not 0% but .09. I was so upset that I got up too leave; when they mysteriously resolved the issue and gave me the 0%. I was so upset that I failed to scrutinize the new contract for additional changes they had made to recoup the loss on the 0% they had to give me. A few days later I discover the changes they had made. The sales price had been increased to the sticker price, 500 dollars had been taken off the trade-in amount and they had included a 300 fee for Multishield Protection. I thought this was a required charge. They never explained that there was a charge for this and that it was optional. Why was I not asked?????? I have an auto policy that covers theft. They miss-led me to believe that this was a free courtesy service to me. Why would I want to get insurance on a car that is already insured!!!!!!!. 7. Several days later I called to visit with the General Manager about my concerns. He answered the phone with his first name and then he was totally quiet. I asked him if he really wanted to hear my concerns. He was indifferent and got very sharp with me and said, "isn't that why you called?" I relayed my concerns about what had happened and he said "none of this ever happened!" I was totally shocked. Then he was silent again and I asked him if he had any resolution to the problems I had experienced? There was total silence again, then I asked if he could start with an apology for my experience I had with Greg May Honda. He said he was sorry with an indifferent meaningless tone of voice. He again reiterated that none of this happened! I offered a resolution for all the losses I had incurred and the humiliating tactics I had been put through. Now I was being called a liar. All his employees had witnessed the embarrassing theatrics, along with all the customers in the show-room floor/service areas. He again stated, "I am doing nothing for you, because none of this happened!" When Honda called with the survey they do, I asked the representative if there was an owner of this dealership I could speak to in regards to my experience. They said "no, that only the General Manager and that was it." I was then forced to file a complaint with Honda who could do nothing about unethical sales practices and m
Made an appointment for a simple oil change and waited 1 hour while the car sat in the spot I stopped it at in front of the customer service area door. Last week I had called in to make an appointment with the service department and let them tell me what day and time since I had a open time this week. I showed up for the 9:30 appointment at 09:20 and contacted the service rep. She got my information and I asked how long and the response was about an hour. So I went looking around the lot at new vehicles since I will be buying a new vehicle soon. Was asked if I needed help while looking which I declined as I was just looking. When done I sat in the waiting room....waiting and watching and listening to sales staff about all the antics that they had to discuss. At 10:15 I noticed my vehicle was still setting in the same spot in front of the door. I waited till 10:25, the car was still where I parked it, I went and demanded my keys back. At that point the same service rep. did not know where my keys were and wanted to know which vehicle was mine. I told her it is the one that has been setting in front of the door for the last hour. After going over names twice in her ledger and asking the other two reps if they had the paperwork and checking in the shop she decided to look in the car, which is where my keys were still at. I am new to the area and was looking to do business with this dealership as I like Honda products but I will not go back to Greg May Honda. I have dealt with Honda dealers from Texas, New Mexico to Nevada and never have I seen such a unprofessional representation of a service dept. Also all the fun the sales staff was having in the front (gossiping and going on) in front of customers tells me they don't need any serious business to spoil the fun. I would not recommend this dealership.
Poor service after the sale
I was quite happy with the used Honda purchased from Greg May. The salesman was motivated, the car was above what I thought I could find in Dallas, and the price was very good (compared to the shopping I'd done online in Dallas). The warranty sale wasn't exactly as it was described to me, but more importantly, I played hell getting the car's inspection sticker and license tags. The car was purchased after being on the lot only a day and a half, and when I got to Dallas, I noted the inspection sticker expired a week later. After multiple phone calls, I was finally told to get the car inspected in Dallas and mail them the receipt and they would reimburse me. I wasn't too happy about that. The used Honda was Certified and it should have had a current inspection sticker before I ever drove it off the lot. The license plate dance was just as annoying. Three weeks after I bought the car, and multiple phone calls (none returned) finally got me through to someone who told me the plates were at the dealership (I'm still living in Dallas). They are being overnighted to me, so they will hopefully arrive BEFORE the expiration date (tomorrow) and I can get them put on. I'm very happy with the car, but my experiences after the sale have been bad. I doubt I will buy another car from this dealer.
Disreputable Sales Practices
Greg May Honda had a 2006 Certified Honda Pilot EX-L. Their internet sales mgr. said it had no dings, scratches or body damage and they could sell it for $18,700. He said the Honda-supported certification warranty would be good for all powertrain components until the year 2013 or 100,000 total miles. I told him I would be making a 4-hour round trip to see the car, so I wanted to make sure he was absolutely correct on these facts. He promised me he was. When I got there, the vehicle had multiple scratches and dings, as well as a 12-inch dent/crease over the passenger-side rear wheel. When I pointed out this crease to the internet sales mgr., he did not apologize or seem the least bit concerned. Even worse, they wouldn't sell the vehicle for the $18,700 price they had quoted me. When I expressed my displeasure, the internet sales mgr. and the dealership mgr. had different stories as to why the internet sales mgr. had "mistakenly" quoted me the wrong (lower) price. Then, the dealership mgr. offered to sell me the vehicle for $18,700 as a NON-certified vehicle. In other words, he wanted to strip away the warranty, but still charge me the same price! I declined. My experience leads me to believe that Greg May Honda is not reputable, and I will not do business with them now or in the future.
Don't take your car to Greg May for repair
I took my car to Greg may in Waco to have a leak in the power steering system repaired and to have a noise in the front end looked at. The mechanic diagnosed the problem as a leaky boot on the passenger side of the rack and pinion. My take was that the boot was shot because power steering fluid leaked into it. At any rate I let them fix it to the tune of some $350. As I suspected, the leak continued. I returned to Greg May and this time I was told that the leak was in the steering rack and the rack had to be replaced. This would cost over $1100 dollars. Honda agreed to pay all but $350 so I went ahead with the repair. The parts were ordered, came in and I made an 8:15 appointment for the following day. I arrived at the dealer at 8:00 AM and checked in. I was told it would be about a 5 hr. repair so I told them my wife and I would go get breakfast, do a little shopping and then return. We live about 60 mi. from the dealer so I didn't want to go home and back again. When we retunred to the dealer at 1:00 they hadn't even started the car yet. Makes you wonder what good an 8:15 appointment was. Five hours later the car was finished eating up 10 hours of my day not counting drive time. The mechanic never even looked at the noise because it was the end of his day. I will find another dealer to take the car to and hope for better service.
Confused Sales Rep
Around the middle of October 07', my wife and I entered the parking lot at Greg May looking to test drive a Honda Pilot. Per the normal routine, we were immediately approached by a sales rep (before we made it to the showroom). After the test drive and the obligatory "What are you looking to spend" discussion, we explained that we were still in the preliminary stages of looking and that we would get in touch when it came time to discuss price. 3 to 4 weeks later, I called to inform this individual that we were ready for a quote on a Pilot EX. I specifically asked that the price quoted represent an "out the door" figure. After a little negotiating, (again I made clear I was only interested in a "final TT&L price") we arrived at a figure. As it turns out, out of 8 to 10 offers, that was the best quote I'd received to that point. In fact, it was within the limit that my wife and I were willing to spend. It was late in the afternoon by this time, so I asked the sales rep to inquire about the interest rates being offered by Honda (I was surprised the person didn't know) and I would call in the morning to finalize the details. Apparently somewhere during the night, a "haze of confusion" about the stated pricing entered the sales person's head, because I got an early call the next morning explaining the "real" price of the vehicle. Overnight, this person's normal after work hours thought processes were allegedly interupted by a single, enlightening phrase, "OUT THE DOOR". I was told that the previous night's quote did not, in fact, include TT&L and that the newly adjusted "FINAL?" price was almost 2 thousand dollars more. However, I was pleased to discover that they would be more than happy to put us in the basic model (1 step down) for the originally quoted "OUT THE DOOR"........feel the love?! Although I'm sure it comes as a surprise, we didn't buy from them. Coincidently enough, we bought the Honda Pilot EX (TT&L included) from Cleo Bay, Killeen for basically the same price that they accidentally...or not.....misquoted. Perhaps I should give more benefit of the doubt to the salesperson and assume that it was an honest mistake. However, since I know I made it perfectly clear that I wanted TT&L included (at least 3 to 4 times), it's almost impossible for me to make that assumption. I've now bought 2 consecutive vehicles utilizing Cleo Bay, Killeen's internet sales department, and both experiences have transcended my highest expectations concerning fair and professional treatment from a car dealership.