No Transparency, Lies, Untrustworthy. Stay AWAY!
I inquired on an in-stock vehicle via phone. I was an out of state buyer and was going to fly to TX or have the car shipped. Pricing was verbally confirmed over the phone and we agreed on the deal. The first time I spoke with the Finance Manager Nigel, he said to get the agreed upon price I would HAVE to finance with them, that was never told to me in the beginning and I wanted to use my credit union, regardless I wanted the car so I reluctantly agreed. Gave all my information and completed a credit app, they ended up pulling my credit 3 times with 3 different lenders. It took them over 36 hours to respond because they are a "high volume dealer and were too busy to call me back" I finally asked to see the purchase contract after a day of not hearing anything, when they showed it to me there were $2500 in dealer add ons that was NEVER communicated to me before. I managed to negotiate down most the dealer add-ons but again. . . they were FORCING me to buy the Dealer Installed GPS Tracking (Apex Protection Plan) in order to buy the car. They stated they it could not be removed - LIES. Funny thing is Apex Protection Plan headquarters is right next door to the dealership. I wrote a long email stating that I wanted to see an update purchase contract that reflects my credit card deposit before they mailed it out to me and how they haven't been transparent in this whole process. I never heard from them again and they sold the car to someone else WHILE we were still working on the deal. Please stay away for your own good. Brandon the sales rep was nice however very inexperienced and would lie to help close the sale. Nigel would constantly blame the sales team for not being transparent and up front when. Worst buying experience ever, don't believe their lies that you need to finance with them or have to purchase the dealer add ons.
Toyota of Victoria, TX. We drove an hour to look at a used truck. When we got there they couldn't find the keys. So, they said. Also, when talking price, we were told price on line was an internet price if you finance with them. Which we were not. Price was higher. Could not come to agreement. They never found key. So, we couldn't even test drive it. In our opinion there was something wrong with the truck and they didn't want us to drive it. My husband did notice a small oil leak. Which they didn't want to talk about. After 2 1/2 hours we walked. Not a good experience. And will not deal with them.
Overall a great experience very friendly and professional. They were not pushy at all