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Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Spring

3.5
Overall Rating
(24)
Recommend: Yes (16) No (8)
Write a review: Sales | Service
sales Rating

Awesome service!

byUsed Caron 11/08/2018

Dealer Oscar Mena was great. I selected a vehicle online but changed my mind. He wasn't pushy to make me get vehicle originally chosen. Very helpful and service was actual fast. No more than maybe an hr or hr and half for finance and getting my vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
176 Reviews
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sales Rating

Awesome service!

byUsed Caron 11/08/2018

Dealer Oscar Mena was great. I selected a vehicle online but changed my mind. He wasn't pushy to make me get vehicle originally chosen. Very helpful and service was actual fast. No more than maybe an hr or hr and half for finance and getting my vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Warranty and service work

byman2machineon 10/02/2018

Borderline horrible. Service writer, Colby, leaves the dealership wanting and falling short. She projects a total "whatever" attitude. She did not follow through with making sure I got picked up to come get my truck when it was finished: told me I'd be 1st on the list for 7am pick up, turned out I wasn't even on list. Finally got picked up at 11:30. I just had a Mobil 1 oil change... service took head off and put it back together with conventional oil.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Worst experience ever.

byCrystalon 10/02/2018

I found a car I wanted online and called to make an appointment to see it. I was offered WAY LESS for my trade-in than any other dealer I have gone to. They finally agreed to $1K more for my trade in (still less) so I settled. (MISTAKE) I have almost perfect credit but they wouldn't offer me any less than 8% interest. I just agreed and figured I would refinance right away. Took home my car that night and it was filthy inside and they said they could not put gas in it. The wipers were also worn and it rained on the way home so I couldn't see at all and the gas light came on during my ride home. The dealership also said they couldn't put on my paper plates due to a screw or something, but I did it quickly when I got home. I like my car but this is the worse buying experience I have ever EVER had.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service on 2009 Ram

byDonnaJohnsonon 09/20/2018

Excellent! Colby( my advisor ) was knowledgeable courteous and efficient

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great job

byrottieson 09/18/2018

Kevin was very nice and took the time to explain what was needed yet to do on my jeep

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall

byBkmccray73on 09/05/2018

Dropped off my Dodge journey at 8:30 a.m. and was very displeased at getting a call after 3:30 p.m. To pick up. This was a simple software update regarding cruise control and took entirely too long to do.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Replace catalytic converter

bywhatisthison 08/31/2018

Service rep, Tom, never called me about the status of my vehicle. He was supposed to call after the diagnostics were done. I had to call him 4 times before I could get the results. The repair should have been quick, but since it was so late by this point, I had to bring the car back another day.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Horrible AutoNation Customer Service

bySoMoCo Ramon 08/23/2018

1) In advance, I made a service appointment for 2 service recall notices at AutoNation Spring. I received appointment confirmation and reminders via email. Upon my 7 am arrival for the recall service appointment, AutoNation would not accept the appointment reminder document with confirmation code they had sent me via email. Instead, all info necessary to set up the service had to be repeated to the service adviser. They said this was to “help me” - very unprofessional.. 2) AutoNation never called me during the day to advise when my vehicle was ready. I checked my cell phone call record and voicemail during the day - no calls from AutoNation or other numbers I did not recognize. When I called near 5 PM, they said the vehicle was ready and that they had left a voicemail. That’s impossible since there would have been a record of the incoming call on my cell phone. I had missed my ride with a work associate to AutoNation so I had to make special transportation arrangement to AutoNation. This lack of customer support was unprofessional and resulted in personal inconvenience and cost. 3) When they pulled my car up for delivery, as I was leaving I noticed they left the passenger mirror folded in and I had to stop and unfold the mirror. Very unsafe and unprofessional.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Service Fail

byJorgeenTXon 08/08/2018

I took my pickup truck into AutoNation to have a few issues looked at - warranty and recall issues. AutoNation had my pickup for four days and fixed two of the five issues I had. I had a noise coming from my rear transaxle, and instead of diagnosing it and fixing it, the technician simply removed the receiver hitch and told me that was the issue. I was shocked at the level of stupidity and dishonesty. First, the hitch was not the problem (which was obvious), and second, I was insulted by his thinking I am such an idiot that I could not tell the difference. Anyway, I have other criticisms I could make, but suffice it to say, I will not be taking my pickup to AutoNation for further servicing.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Spring Chrysler Dodge Ram Autonation

bySteve in TXon 07/19/2018

Great service! Among some warranty items, had a problem with navigation and got nowhere with salesman or service rep, but the GM took care of it. Very pleased with this dealership!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Jim Reid

byJimRSpringTxon 02/08/2018

Recalls, rotate tires, Oil change. ALL went well with the exception of being charged $22+dollars for changing the $44.00 air filter during the oil change which routinely includes checking the air filter anyway. Sooo they already had removed it....dudh.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

2018 Jeep Wrangler JK

byfweber84on 11/30/2017

Excellent. No hassle no issues. Enjoyable experience. Will recommend going back and inform a friend to buy from here.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Markel Fontenot

byMfonte2063on 11/19/2017

Not a very good start, financing terms was not meet as agreed. Your financing team had to come back and make adjustments. The body and paint on this truck has many flaws. Your group has agreed to fix flaw. I will bring the truck in on Monday the 20th of this month to start on repair. I normally don’t Participate In these serveys , but felt a need to reply. I hope to see if you guys will follow thru on your part. Also have to drive almost 100 mile to get to you dealership, I hope to get reimbursed for gas! Thank you

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Best Dealer in the Nation.

byrkaase66on 11/01/2017

I called ahead of time inquiring on a Ram 2500, spoke to Erik Kluna about the truck and decided to purchase it. He had the truck detailed and ready to go when I arrived and we had all the paperwork completed and keys in had in 45 minutes.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

bypgcuero1on 08/09/2017

My experience with any AutoNation dealership has been positive, but the experience buying my Jeep in Spring was the best I've had. No hassle, pressure or chaos as I've experienced elsewhere over my years. Jason delivered exactly what I was looking for and had me out of there in a few hours. Great place to do business.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil change

byElGus1976on 08/07/2017

Always have good experience when I get my oil changed. Employees are very courteous.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Poor Customer Service

byDodgeTruck07on 05/22/2017

My visit to Spring Dodge was not good. I was told parts were in for recall so I took my truck in for service. When I went to pick my vehicle up found out parts were on back order for the recall. No one called during the day to may be aware of this issue. My truck was there all day at the dealership. There were two other recalls done on the truck. But I came in to get airbag inflator replaced. It was a waste of time for me. I was not handled in a professional manner by the Service Advisor. When I made my appointment to get the vehicle serviced the service advisor told me parts were in for the repair. I do not recommend this shop to do any repairs.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Transmission issues

byVeganme30on 05/08/2017

I went in for issues with transmission and ended needing a new one as well and engine troubles after only having the vehicle for a year. 2014 Chrysler town and country with 78000 miles in was not expecting that to be the problem. After the repairs were covered they said I needed a new battery as well for the price of 240 or 283.00 which I could not afford to get because it was not covered. They repaired it only 2 days later for it to stop on me again for the same issues.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Sales Review

byAKA1908on 03/10/2017

Mr Jimmy Young was an excellent he was very patient with my daughter and I . The fianance team was very professional. My daughter test drove two different types of Jeeps. She decided on the Jeep Sport . Thanks Mr. Young for everything.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

mr

bybdawletton 03/05/2017

This was the best sales experience that I have had so far. The salesman Jason found the truck and price that I was looking for within two days. Very honest man.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

byjujubrownon 01/09/2017

Love the great customer service I get at AutoNation in Spring as I drive in I am quickly greeted and put into the right place. Rene always assures me that my vehicle will be ready on time and gives me advance notice of up coming maintenance work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

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