Fort Bend Kia

Today 09:00 AM - 09:00 PM
Open Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 08:00 PM

Customer Reviews of Fort Bend Kia

4.2
Overall Rating
(6)
Recommend: Yes (5) No (1)
Write a review: Sales | Service
sales Rating

FortBend Kia is Amazing!

by Sarah on 01/15/2018

I cannot say it enough- this dealership is awesome! Hands down, the BEST dealership I have worked with before. No weird pressuring you into anything or being rude to you for no reason. They are the best in customer service!! Rod and Miranda are amazing. Rod ( who sold me my Sportage) is so personable and nice. He is trustworthy and realistic, which I appreciate so much. Very positive experience- he sold my sister her car, and from being with her through experience I decided to go with Kia solely based on how nice and professional Rod was. I know this is a sales review- but I cannot leave out Miranda. She is the Finance wizard!!! She is so so nice, funny and sweet- we laughed and talked for HOURS. She also works with you and is so transparent on what they can do for you. No joke- this place feels like a second home. Thank you guys so much for everything!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
6 Reviews
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sales Rating

FortBend Kia is Amazing!

by Sarah on 01/15/2018

I cannot say it enough- this dealership is awesome! Hands down, the BEST dealership I have worked with before. No weird pressuring you into anything or being rude to you for no reason. They are the best in customer service!! Rod and Miranda are amazing. Rod ( who sold me my Sportage) is so personable and nice. He is trustworthy and realistic, which I appreciate so much. Very positive experience- he sold my sister her car, and from being with her through experience I decided to go with Kia solely based on how nice and professional Rod was. I know this is a sales review- but I cannot leave out Miranda. She is the Finance wizard!!! She is so so nice, funny and sweet- we laughed and talked for HOURS. She also works with you and is so transparent on what they can do for you. No joke- this place feels like a second home. Thank you guys so much for everything!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Purchased a 2013 Toyota Tundra

by ClaytonH on 11/08/2017

Just purchased a 2013 Toyota Tundra from Fort Bend Kia. My salesman was Rod Melloul. I could not have had a better experience. He and the staff made the long paperwork process relaxing and enjoyable. They are all very friendly and professional, yet at the same time make you feel welcomed and appreciated. Rod steered us through the buying process with professionalism and friendliness.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

worst nightmare

by esmeralda on 10/18/2017

My husband and I had the worst experience with this dealership!!!!! We went in originally wanting to look at the vehicles and were approached by Dani Palmer. He convinced us to apply for a vehicle with a lease option. My husband and I agreed and made it very clear that we did not want our credit ran more then once. Dani told us that our credit would only be ran thru Kia Financial and that was the only bank that did their lease option. By the end of the night we were told that everything was good, we were approved, and we would go need to come back in tomorrow morning to sign all of our papers for the vehicle. He printed the tags, had the car detailed and told us the car would be delivered to our home and we would just have to pick up the keys. This morning when we called to give him a time that we would be in to sign the paperwork, were then told that we had 2 vehicles with open loans which we did tell him about. We were asked if we wanted to trade in our vehicle and we responded with NO. Dani then said he would call us back. He would call and touch base with my husband and I. We were never told that we weren't approved because one of our loan holders reported a natural disaster on our credit report. We were not in desperate need of another vehicle. When i started getting emails from Experian stating that my husbands credit was ran i then called Dani to find out why. HIs response was that we were approved for a totally different car then what we wanted and he had NO CLUE that my husbands credit was more then once, he then told me to contact Miranda in the finance dept. So i called the dealership to speak with her asking why She was very rude and was yelling at me telling me that she was only trying to help us. She also stated that the credit pull was not a hard inquiry and would not affect my husband credit score. I explained to her that it is and it did does affect the credit score and asked to speak with a manager. I was put on hold for several minutes for the manager Sahid Salhoun to tell me that Dani was told from the morning that Kia Financial did not want to approve the Lease loan and that we would need to trade in one of our vehicles. Dani then went to his manager in the afternoon asking him to what he could do to get us in a car. Which lead to Sahid authorize the finance dept to run my husbands credit 2 more times thru 2 different banks for a car that we did not even want. I told Sahid several times we did not ask Dani to run our credit nor were we informed of any of the denial or changes in the vehicle. I then told Sahid I would file a complaint and he then told me we authorized for them to run our credit on a purchase loan when that was not we wanted or agreed on I made it very clear to Dani that if we weren't going to get the car leased we didn't want the car or any other car. We also made it clear that we did not want our credit ran multiple time we were told by Dani that they only run your credit once thru Kia Financial because they are the ONLY company they deal with for leasing a car. I will never recommend anyone to this dealership and please aware of what came happen Now I am Filing complaint with the BBB and now having to contact the credit agencies to dispute these inquiries. BUYERS BEWARE.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

2 Comments

sales Rating

Awesome Dealership

by Tina on 08/08/2017

I purchased a vehicle in October 2016 from Fort Bend Kia and I am so happy with my experience! I'm just now writing this review after seeing a FB Kia ad on Instagram today. It reminded me of my time purchasing my car last year and I truly feel like I have to share it because this dealership deserves another "thank you" fro me. I still love every minute I'm with my car and I'm so thankful I was able to be matched up with just the perfect one for me. The day of my purchase, I entered the dealership on a whim while on the way home with my family and was completely unsure of what I was looking for. My salesperson Bob Balogh was so patient and kind — despite the fact that I wasn't prepared at all. He was very thorough in teaching me about each car he showed me and in the end I found my perfect car! I knew I had to have it that same day. Arseniy Shcheglov was also very kind and friendly, as well as the owner Virgil Skinner. As this was my first car purchase, the financial process took some time, yet they made it very easy. Because of the extended time in finance, I was able to get to know multiple staff members of the dealership and I can honestly say everyone is wonderful — from the owner, salespeople, to the receptionist. Thank you for making ny first car purchase the best decision I ever made.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Love my car

by justmekir2012 on 02/26/2017

The guys at fort bend kia are awesome. It took me a week to get my car but they worked hard to get it for me. Thanks Nabeel and Clint for helping me get my new kia Rio. Kirsten.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Good experience overall

by S_Haynes15 on 07/16/2016

Recently purchased a vehicle from Fort Bend Kia and I must say it was a good experience overall. Javier Gonzales was very helpful, knowledgeable and he answered every question I had. It didn't take ALL day and that was very important to me. I would recommend this dealership to others. Thank you Fort Bend Kia for a good car buying experience and a beautiful car. SHaynes

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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