Mid County Chrysler Dodge Jeep Ram

Today 8:30 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
8:30 AM - 7:00 PM

Customer Reviews of Mid County Chrysler Dodge Jeep Ram

4.5
Overall Rating
(27)
Recommend: Yes (23) No (4)
Write a review: Sales | Service
sales Rating

Buying A Car At Mid County

byCarlaWilliamson 04/28/2017

My experience at Mid County was very pleasant.My salesman Jonh explained everything to me every step of the way .I would recommend all my friends and family to go there and In positive they would have a great experience like I did. Keep up the good work Jonh !!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
69 Reviews
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service Rating

Frustration

byMichaelon 02/27/2018

The customer service is lacking in the service department. Was told on the phone that i could get a loaner during repairs because dodge doesn’t pay for rentals on warranty issues. Called dodge in Michigan and was told they did provide rentals. Also there was a lack of communication between the service liaison and the parts department. Was also never called when i was told I’d be called. I had to reach out to get info. Seemed like there is a lack of caring.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

3 HOUR OIL CHANGE, NO ROTATION, BY APPOINTMENT

byAngeron16on 02/05/2018

Took 3 hours for an oil change!! I had an appointment for 8am, dropped it off and I didn't leave with my vehicle until 11, and I didn’t even get a rotation!! And on top of that, I was completely ignored, and spoken to in a derogatory manor by all 3 service writers. If I had just showed up at 2pm on a Friday I would understand, but I had an 8am appointment for a Thursday, it should have been 1 hour tops. I used to work at a dealership in the service department, there is no way that would be acceptable. Long story short, mid county dodge will NEVER be getting my, or my family's business again.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Buying A Car At Mid County

byCarlaWilliamson 04/28/2017

My experience at Mid County was very pleasant.My salesman Jonh explained everything to me every step of the way .I would recommend all my friends and family to go there and In positive they would have a great experience like I did. Keep up the good work Jonh !!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience

bygprater003on 04/10/2017

Great service line was long, but that's expected when service is good!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Horrible service dept.

byJpaninskion 03/31/2017

Don't take your car to be worked on here!!!!! $3000 and 6 weeks later my car is not fixed!! After trying twice to pick up my car!!! I find something both times wrong with it that wasn't wrong with it when I brought it in!!! First off I have 2013 dodge dart Manual transmission with right 69,000 miles on it. I first have my car towed in with some kind of transmission problems. They investigate call me to report to me that the clutch pad and fly wheel is my issue and that it will cost me in the $2670 dollar range. So I tell them to go ahead. They replace those parts. "A month later" they call me to report that my car is all finish to come pick it up. I show up to pick my car up. I have to pay before they will pull the car around. So I pay. They pull my car around. "Keep in mind they are suppose to be the professionals on the car." I sit down to drive my car for the first time in the parking lot and notice that my shifter does feel right. I put my car in first gear and my car goes in reverse. "Is not suppose to do this and had never done this before." I am still in the dealership service pick up lane. I speech with the service manger. He gets in my car trys it and trys to tell there is nothing wrong with it. I tell him that is not correct. After I try to explain how it is to properly shift. "The proper shift to reverse is to pull a lever up under my shifter and go to the same direction as first." So he drives it back around. I meet him in his office 30 mins. later he tells me they will look into it and tells me it was my fault that I could have brought it in this way. It is physically impossible to safely drive the car this way because if I was to slow down with it like this I could accidentally slip into revere instead first gear at 20 mph and that would ruin the gears of the transmission and Chase a wreck on the freeway. So, I leave come back the following monday. Talk with the GM of the dealership he trys to tell me he has to take the side of his manger because he is a professional and knows he stuff. Keep in mind " He called me first to tell me my car is fixed and I find something else wrong with it when I went to leave with it but they are the professionals." The service manger goes into telling that The shifter locking pin is broke. The GM only agreed to swallow the labor but I am responsible for the parts to cost me another $260 for something I did not break but I am stuck at this point because I can't drive it and if I take some where else I am going to have to pay labor and parts... So I have no choice but to agree..... Think my story ends there you would be wrong!!! A week later They call once again to tell me my car is fixed to come pick it up and that they test drove it and everything works good. I show up have to pay before pulling my car around $260. They pull around. I sit down to leave. First time driving my car I go to pull off my first gear jumps out of gear. I try again keeping my hand on shifter. It goes second gear is fine. Third gear wouldn't stay in at all without my hand staying on shifter the whole time. Fourth gear goes in fine. Now fun part I am on hwy 69/287 the car won't go into 5th gear for nothing while everyone around me is going 70 mph which is a scary thought when your car won't go into gear. So I finally get off freeway and turn around after near death experience. I go straight back to the dealership. The service manger I talk to about it sits down just feels the gears and tells me this isn't right and they will look at it. So, I leave once again " A week goes by haven't heard a word from them and now I am at 6 weeks of my car at the dealership." I have to stop by a week later to find out their only transmission mech. has quit and no one has looked at my car.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Very happy.

byLedellznon 03/30/2017

I was guided by one of my friends to go see Rick Danna to buy any vehicle I wanted for my business. Mr. Danna worked very hard to find the right van for my needs. Everyone was friendly and help in every way they could. Got to love that warranty and maintenance program too. Thanks guys.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome service!

byDrew19199on 03/15/2017

I was treated with respect and very friendly by Kim Arcceneaux! He did everything to get me into the vehicle and there was no false information. He got me the financing I needed and was very kind. I would highly recommend this dealer to anyone!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2 Thumbs Up

byLakeLifeon 02/27/2017

Good shopping experience. Friendly,knowledgeable,helpful sales staff and management. Very fair trade department. Simple sales process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2013 Nissan Titan Pro 4x4

bytxkountrygalon 02/18/2017

My son has done a lot of business here. He thought it best I trade my 3/4 ton diesel and my little car for just 1 vehicle. We looked on Mid County Dodge web site and found this Nissan pickup. We immediately rushed over to test drive. Neil Walker was our salesman. He and the whole staff worked hard to give me a great deal. Great staff to work with. I love my truck and hooked it up to my horse trailer pulls like nothing there. I highly recommend to purchase a vehicle New or used from Mid County Dodge the staff works hard to get you the best financing. Karen

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jeep Cherokee Sport

byTxdarling1109on 02/15/2017

Yesterday my fiancé and I purchased a 2017 Jeep Cherokee sport from Mr. Brannan and he and the whole team worked tirelessly all afternoon for us to drive it home that day. We are very pleased and will be back in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing staff and service

byEcrocheton 02/15/2017

I have purchased a few cars now from mid county cjd and I am always pleased with their professional staff and awesome service. Management works incredibly hard to get you what you need and payments where you like them. It's a team effort for sure!! I also am pleased with their community involvement with local charities ..this is one of the main reasons I chose to by from there!! Good job mid county . You have a customer for life!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New purchase

byRexJenkinson 02/15/2017

We purchased a 2017 dually from Dwight Adams, he was wonderful enjoyed doing business with him. We would definitely come back and do again. Thanks for everything

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service review

byCurtisDeanon 02/10/2017

Demedtre was my advisor. I had an issue with a tire that I purchased through the dealership. Being an old shade tree mechanic and a hard headed know it all, no one could tell me that the tire wasn't bad. He patiently took the time to listen and complete everything I asked for. We exhausted every option until the issue was resolved. He is the type of person that I'd bring my business to without hesitation. It was a pleasure dealing with him. Thanks for the awesome service. Curtis Dean

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership

byBeavonthebayouon 02/01/2017

They did a great job, got me a good price, and stood by me after the sale when some issues were found with the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service, highly recommended!

byCourtney825on 01/16/2017

I just want to say that James Bell is the best salesman out there. He's not pushy, has a positive attitude, and was there to help no matter how indecisive I was. I had an amazing experience at Mid County Dodge and I'm so happy to have kept my business local. They went above and beyond to help me choose my first new vehicle purchase and I'd recommend them to friends and family. If you need a new car, a great price, and friendly no BS service, check them out!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pacificia 2017

byMdepew3107on 12/29/2016

Great service. Neil walker was nice and friendly. Helped us though entire process. Would recommend them A+

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2014 Challenger

byRanger185dvson 12/19/2016

Best no hassle car deal I've ever been involved with. Thank you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Helpful and nice.

byPortArthuron 12/09/2016

Kim Arceneaux helped me and was a nice guy. Would definitely recommend going there. Thank you for all the help. 2012 Toyota Camry.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Great deal!

byOrange_Customron 12/08/2016

John Brewer helped us get into the Pacifica we really wanted! Great deal, great experience, great car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2016 Tradesman!!!

byDjannise05on 11/30/2016

Kenri was able to approve my loan through email and phone and get paper work ready and signed before I got there. I knew what I wanted so the experience was quick. 2.5 hours out the door with a new truck. They have really transformed that dealership to a more customer service friendly facility with the new owners. I know LOTS of people that have used Mid County and glad I could finally become part of the family!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Customer Service

byWorkingoniton 11/28/2016

Purchased new vehicle with ease and comfort! Sales person Dwight was very knowledgeable and helpful, answers all questions and expedited the purchase process. He found the vehicle I was wanting to purchase. Finance team had all paperwork ready to sign. Highly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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