First Service Airstream Sprinter Coach
Dakota Hampton is our Aldersons Service Specialist. He has become our friend and makes sure we are satisfied with work performed. Service Department @ Aldersons is very clean with professional staff. A very nice waiting room is available with Starbucks coffee and a very clean and loaner Mercedes was offered if we preferred.
Drove from new mexico to purchase vehicle cause price was below average. Emily moody was nice courteous and genuine. Vehicle was in great shape bit dissapointed it was dirty upon visit. Upon driving home noticed passenger daytime running light not working im hopeful dealership will address
No stalking, no pressure
Doug Seabrook was our sales rep. He was not only very polite and respectful, but he was also very knowledgeable about the Mercedes product and was able to answer every question. He even answered a question I texted him later that night before our purchase. We were not surprised by any additional fees and the whole staff made this an enjoyable experience. I will gladly recommend this dealership to anyone!
Frank Arauda introduced us to the S560 4MATIC, our first all wheel drive Mercedes. He is an expert on the finest cars offered by Mercedes and follows up after the sale. Thanks, Frank.
service on airstream bus 3500 sprinter mercedes
In my first review I got my service agents last name wrong. His name is Dakota Hampton. not Dakota Allen., He did a great job for me.
We just recently purchased a GLE. Our salesman, Frank Aranda, was excellent. He spent several hours with us showing all of the features the car had to offer (and again after we bought it). He even called our insurance agent and got that transferred over. Frank is the ultimate professional.
I recently purchased my 3rd Mercedes from Alderson. Frank Aranda has handled all 3 purchases for us. His knowledge, experience & professionalism are hard to beat. I would highly recommend Frank for anyone getting ready to purchase a new car!
I travel around the country and have a difficult time getting my Sprinter van in for service due to never being in an area long enough to schedule weeks out. The people here not only got me in for a lvl A service but completed it faster than any other dealership I have been to. I know they did a great job as I could watch them from the nice waiting area. They got me in for service with only about 6 hours notice.
MB 60k service & some.
Dakota Hampton is always steadfast, ahead of the game. He makes sure the job is done on time and what I, as a client, and my needs are fulfilled satisfactorily.
2015 G63 20K service--Alderson Midland
Aaron Wickander and staff provided timely and professional service, with friendly updates on progress via text. It's nice to see great service in Midland--this Mercedes dealership has promise for upping the level of customer care here.
I got a pre-owned BMW here. Mrs. Yvonne Wright helped me through the entire process. Very helpful and professional!
Frank Aurada was superior. We bought my daughter a car for college and the whole process was seamless and time saving. We couldn't be happier. We purchased a car from him in January and the overall quality of his service is the reason we went back.
Best service rendered for your Benz.
Got my E350 for about a year. Brought it in for some major facelifts including some small scratches/dents, daytime running fog lamp replacement, update of navigation systems etc Althou there exists some minor setbacks (inability to connect to Mercedes' computer in Germany for verification of licensing for the update), i am confident that process was taken care of well. If you ever need work done on your Benz, Aaron Wickander & his team will have you pampered and satisfied.
Alderson and Yvonne Wright are great!
Bought a 2015 Mercedes GL450 CPO. I did a nationwide CPO search and found the car I was looking for in Texas. The process was beyond easy and Yvonne Wright delivered everything as promised and never made me feel like I was dealing with a "used car salesman/woman". Great people and process.
The Ultimate Experience
If you have ever bought a car, you know how stressful it is. Not at Alderson European Motors. And if you want someone to deal with, Doug Seabrook is your man! I have now bought my second car with him. He is like no other. There for you from beginning and through the next beginning. Always there for you. It's what we like to call family!
Doug Seabrook was an amazing salesman. He made my experience wonderful and made me feel like it was more than just a sale for him!!
To compare Alderson to other dealers is not fair to either party... Alderson is head and shoulders about any other dealer in the area.... but, they did "deprogram" my phone and Satellite Radio during the service, they seemed to know that but didn't tell me. This required me to make an additional trip to the dealer for a "fix". The fix was quick and efficient but it would have been better not to have that happen at all... Service is the reason I bought Mercedes and from Alderson and the service is far superior to all other dealers... I hope this review makes it even better.