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Customer Reviews of AutoNation Acura Gulf Freeway

3.9
Overall Rating
(9)
Recommend: Yes (6) No (3)
Write a review: Sales | Service
sales Rating

Great experience

by gwenm99 on 10/24/2017

I was greeted when I walked in the door. My salesman was Caleb, and he was awesome. Knowledgeable and friendly, professional but not pushy. They got me the model I wanted at a price I liked. It was a pleasure from start to finish and I’m very happy with my new Acura!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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service Rating

Not concerned wth customer problems. Just Want Your Money

by mike783 on 02/21/2018

Purchased an Acura TL with extended warranty a few years ago. Everytime to go back with a problem, they argue that it is not covered. Then they try to upsell me to buy a new car. They are not interested in solving customer problems; it all about them making more money off your back. Bud Peung was service writer and when I complained about the blue tooth covered under warranty, he just made excuses and said his car was loud also. It wasn't loud with background noise when I bought ir!!! and they won't fix it!!!! Went to the Manager, Traci Hendsricks and talk about how good the warranty was.. but didn't care about my problems and even try to come up with a amicable solution. Complete waste of my time.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great experience

by gwenm99 on 10/24/2017

I was greeted when I walked in the door. My salesman was Caleb, and he was awesome. Knowledgeable and friendly, professional but not pushy. They got me the model I wanted at a price I liked. It was a pleasure from start to finish and I’m very happy with my new Acura!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Dept

by dlc0128 on 06/26/2017

Professional, efficient, and addressed all questions and then some.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great experience

by ParisPaPa on 06/06/2017

Took my vehicle to dealer for service and Bud took great care of me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase satisfied/service after sale, not so much

by Soccerdad28 on 11/22/2016

Decent buying experience with only one real disagreement. Sticker on the car stated 60 day warranty but sold as is and only offered if I wanted to pay for it. Service after the sale has been less than desirable. Contacted salesman on three different occasions over a 3 week period since the purchase and not a response. Question might be trivial to them but I would have still like an answer. Makes me feel like they are hiding something about the car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2015 Acura RDX

by jaydubs on 09/22/2016

Very pleasant experience. The salesman spent quite a bit of time with me going through the various options, and making recommendations based on his experience. I never felt pressured or had any other issues.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bait and Switch Dealership

by ahu on 06/27/2016

I wish if there was a way to give no or zero stars. I dealt with sales person name Morris Tuck. He wouldn't give me exact quote and told me to come to dealership and he will make sure that the deal is made or he will give tank of gas free. I went to the dealer ship and he while negotiating he got mad, I was just negotiating with him and all of sudden he told me and my family to get out of the dealership. This guy had no people skills what so ever. I am surprised he is working as sales person where he cannot handle negotiations. POOR customer service. Will never go back to Autonation Acura in Houston again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great lease experience

by arenew115 on 05/20/2016

The salesman was very supportive through the leasing of 2016 MDX 4WD. The quotes were very detailed with every item listed. Price was also good to accept.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

"No pressure" experience

by OG2016RDX on 05/04/2016

I leased my 2016 Acura RDX from AutoNation Acura in Houston. Roger Rodems did a very professional job of answering my questions during the structure of the lease and delivery of the vehicle. It was a pleasurable "no pressure" experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service!

by Joanacura2 on 03/29/2016

Last week I purchased my second car from AutoNation Acura in League City Texas. Morris Tuck was the salesman who I worked with both times. I had such a great experience working with Morris when buying my first Acura that I contacted him when I was ready to trade in for a newer model. Once again, working with Morris was a pleasure. He is very professional and we never felt we were being pressured. He followed up with us to see if we had any questions. I would definitely buy from Morris when I'm in the market for a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

AutoNation Acura Gulf Freeway

by HeatherDP on 02/02/2016

All around 5 star service from the GM, Brian Wilson to our salesman, Collin. I would highly recommend this dealership. They make you feel welcome and you can tell they appreciate your business. From the test drive down to signing I was only there for 2 hours max, they did not waste my time and I appreciate that.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

We Got a Great Deal on a Great Car!!

by BlueTLX on 12/01/2015

Very friendly and helpful group of folks. We didn't intend on driving away with a new car, but they gave us a great deal on a car brand whose reliability and service are legendary. Thanks to Chance, Jeremy, and Dustin for making it happen!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

excellent sales staff smooth and efficient

by skhadijah99 on 11/06/2015

Purchased a 2015 RDX. Excellent sales team, knowledgeable and no pressure. Total experience from drive in to leaving in my new car was great. Fred Brown was the best. Super nice and accommodating.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best Experience Yet!

by Rking15 on 08/03/2015

I recently purchased a vehicle from AutoNation Acura Gulf Freeway and was truly impressed! I had the pleasure of working with Roger Rodems, who practically had me in and out of there all while remaining professional and informative. Best car buying experience yet!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great service! Couldn't be happier!

by melissaa1 on 08/03/2015

My sales person Michael Rainwater did a great job at finding me the perfect vehicle at a great price! The entire process was quick and easy, from finding the perfect vehicle to going through finance! I couldn't be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

AutoNation Acura League City

by mcs1389 on 06/24/2015

Roger was diligent in meeting my requests. The dealership was honest and did what they promised. I recommend them. This is the second time that I have purchased a car from them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service

by Shawna_M on 05/19/2015

Fredrick Brown gave my friend Tammy excellent service, he went above and beyond. She left there with a great Suv. I will definitely be using him for buying our new cars and referring others to him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Great prices on Certified Used cars!

by TexanDonna on 05/19/2015

I just bought an Acura MDX from AutoNation Gulf Freeway, and the experience was positive. It's never fun to do the negotiating and paperwork, but their staff was excellent. Their Certified Used Cars are priced very low. The NADA and Kelly Blue Book both agreed that the price AutoNation gave me was way below the cars worth. It made it hard for me to negotiate, because the price was already so low. I couldn't use any of the popular websites to argue the price down, because the price was already lower. My salesman, Joe Quinonez, was very helpful, and gave me a great lesson on all of the computer equipment on the dash - Nav, Audio, Bluetooth, Rear-view cameras, everything! I'll definitely go back here for my next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Customer Service

by acuragirl10 on 05/18/2015

Highly recommend purchasing a vehicle from Dustin. Very Helpful and I got exactly what I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

only care about the bottom line

by ralphyboy38 on 04/27/2015

I was pre-approved for a certain amount by my credit union. Talked to salesperson and we agreed on the price. Salesman was great, friendly, everything you could ask for. I informed him of my pre-approval and let him make copies of the certificate for them to fax all the information to my credit union. 3 weeks later no paperwork from my credit union in regards to my first payment. After calling around it turns out the dealership did not use my credit union, it was the last day of the month so instead they pulled my credit score with various other finance companies in order to get the sale through. Which in turn lowered my credit score by more than 50 points from all the companies pulling it to get it financed. Talked to the GM and he refused to help or even find out what or why that happened, instead just had a copy of the agreement and looked at me with a blank look and said "this is what you signed" and sat there with his arms crossed. Never bothered to ask his finance officer or salesman what happen. so now that i go back to my credit union to get it refinanced, my payments are higher due to my credit shooting down from Acura having it pulled so many times. really disappointing that my first vehicle purchase in over 12 years had to be like this.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great service!

by kzap18 on 03/24/2015

Really great customer service! I appreciated that the director of sales introduced himself and showed interest in my presence at the store. Everyone was friendly and greeted me well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
The Drive Pink campaign, continues to raise millions for cancer research and treatment. Every Pink Plate on the road helps put the fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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