Parkway Family Mazda

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Thursday
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Friday
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Saturday
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Customer Reviews of Parkway Family Mazda

5.0
Overall Rating
(5)
Recommend: Yes (5) No (0)
Write a review: Sales | Service
sales Rating

5 Star. Customer Service.

by TJRacing on 01/29/2017

This was the best car buying experience we've ever had. We've made quite a few car purchases over the years and have lots of car buying experiences to compare. This is our 25th car purchase and our 6th Miata purchase. We wish we could have purchased all of these vehicles from Parkway Family Mazda. From the online sales communication with Cindy to the dealership sales assistance of Clement to Chris in the finance department, every step was easy. This is an amazing team of professionals who really know about customer service!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
12 Reviews
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sales Rating

5 Star. Customer Service.

by TJRacing on 01/29/2017

This was the best car buying experience we've ever had. We've made quite a few car purchases over the years and have lots of car buying experiences to compare. This is our 25th car purchase and our 6th Miata purchase. We wish we could have purchased all of these vehicles from Parkway Family Mazda. From the online sales communication with Cindy to the dealership sales assistance of Clement to Chris in the finance department, every step was easy. This is an amazing team of professionals who really know about customer service!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

So easy!

by Calitexan on 01/19/2017

My partner and I were researching Crossovers and SUVs. We ended up seeing a lot about the Mazda CX-5. So we went to suburu, Honda and Mazda. We narrowed it down to the Honda CRV and the CX 5. We went into parkway and a lady named Jennifer helped us. She showed us the CX-5 and let us know the year end specials and wasn't pushy. That is really annoying about the others that kept calling us and led me to ignore phone calls. She was matter of fact, and I could tell she really genuinely loved Mazda and wasn't just seeing us as another number. We ended up purchasing a CX5 and we couldn't be happier. I don't know if Jennifer works on commission but if she does I didn't feel the pressure and it was a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasantly Surprising Car Buying Experience!!

by Shannon1217 on 12/23/2016

I connected with Desmond Johnson over the phone to discuss the new Kia Optima that I had been researching for a while. We discussed cost and expectations and then met up later in the day to test the car out and sign the paperwork. It was an easy process and Desmond was most helpful. He has been very helpful with my questions after the sale as well, which is not always the case. Great car buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchased CX-9

by jjgjr12 on 07/28/2016

Excellent team. Put us in a wonderful car and helped get us the best financing! The Internet Sales Manager, Rochon Hall, was great! The BDC Rep, Miya Oh, was also a lot of help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Team Emily and CJ

by KDBoudreaux on 02/24/2016

Great experience. Emily was the best, she was very kind, informative, knowledgeable and always had a smile on. Emily and CJ took care of us; they are a great team. We could not have asked for a better experience. In and out with peace of mind.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Recent purchase

by RxJohn1 on 10/21/2015

Magdy at Parkway Family Family Mazda was a true Gentleman and a pleasure to work with. I was very pleased with my purchase experience at this dealership. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2014 Kia soul

by parkway1_21003 on 04/25/2014

Great Experience !! Fast process , Carlos M. helped me out a lot and was very nice and great to work with . If your in the market for a new vehicle contact Carlos M. @ Parkway Family Mazda and Kia ..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Fair and easy

by longhorn77079 on 04/22/2014

Found car online at a fair price. Emailed salesman Darrell who confirmed the price and said they still had the car. Called the next day and re-confirmed. Asked if the car had nitrogen, paint coating, undercoating, or any of the usual new car dealer add-ons. He assured me that it did not. They actually offered to stay late since I couldn't get there by closing. Nice, simple, honest. Can't ask for much more than that.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Excellent service

by pickyshopper3 on 04/04/2014

Darrel W. was extremely pleasant to work with. He answered all of my question with no hesitation. I knew the information he gave me was accurate due to my research on that particular vehicle prior to speaking with Mr. W. Honesty is very important to me. He also wasn't pushy and actually went above and beyond what other salespersons have done for me during search for the right vehicle. You should be proud to have Me. W. working for your dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Great Service!! Quick and Easy!

by Afamilyguy on 04/04/2014

I found the entire process to be quick and easy. I completed most of the paperwork online then spent a little over an hour at the dealership

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Misleading window stickers

by lance16 on 10/20/2013

There cars have two stickers. MSRP and then one with dealer add ons+ MSRP. My wife bought an MX5 from them and negotiated a price for the car off of the dealer add on sticker. They did not have the color she wanted but would get it there. I was out of town hunting and this was the first car she bought on her own. The ruined it for her. When I got back going over the paperwork they gave her a car with no dealer add ons as negotiated. So we go back and deal with Bob M. Avoid this guy. He said when she negotiated the price down all of the dealer add ons come off. The salesman had told her at delivery all of the items were on the car. Salesman no longer there, big surprise. Come to find out the charged $299 for some theft protection the car didnt have on it. Month and a half of calls to get that refund. I will never refer anyone to this dealership. They give you that real used car salesman feeling. After 1/2 a dozen calls the general manager (Dave D.) took care of the final issues. Only after the receptionist (Sarah H. lied to me saying there wasnt a manager in the building. Karmen R. did finalize the refund. I would still avoid this place.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Fair price, Great Value

by drkermit on 01/29/2012

The price on the new vehicle was fair. The trade allowance was the best that I could find anywhere. I was very pleased with that. The Internet Salesperson was polite and professional. They were not pushy at all, which I appreciate.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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