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Customer Reviews of Central Houston Nissan

4.0
Overall Rating
(34)
Recommend: Yes (26) No (8)
Write a review: Sales | Service
sales Rating

Mrs Pearl

by DannyB09 on 04/13/2018

The salesperson had patience with identifying my needs. I felt like he was working for me and satisfaction versus just going for a sale.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
56 Reviews
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sales Rating

Mrs Pearl

by DannyB09 on 04/13/2018

The salesperson had patience with identifying my needs. I felt like he was working for me and satisfaction versus just going for a sale.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Car Services

by Evelyn57 on 04/13/2018

My services agent Keith he is pleasant at all time and make sure that I am satisfied excellent service. Mr. Frank is also very helpful. Thank you for those services agents.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New car

by Mariataparicio on 04/07/2018

People were very nice and helpful very informative. Had to wait a little longer than expected but was well worth the wait. Thank you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Thank you !!!

by Amber_keeney18 on 04/06/2018

Michael P. And Don C. Made it as least stressful as possible and super comfortable. I will definitely be referring them to as many people as possible.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Service with a smile

by David_370z on 04/06/2018

Your service specialist, Tin, is very knowledgable, courteous and efficient. He made sure that I was given explicit details of what needed to be done to my vehicle the time frame and cost. And when I pick up my vehicle there are never any surprises when it's time to check out.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Thank you Anthony

by DonaldPreston on 03/29/2018

Your sales team did a great job in assisting me. Anthony did a great job made me feel comfortable. Thank y'all for everything

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great service

by Renesha on 03/23/2018

It was great test driving the vehicles, the knowledge of my salesmen and leaving a happy customer, he was very helpful and patient with me

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Cap Car

by Caprecia on 03/20/2018

The personalized customer service. The team work. The team was very informing and forthcoming quite truthful about my situation and worked a great deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My experience buying the Nissan Muran

by harryo1_ on 03/10/2018

The salesman Juan Mandado was very friendly and helpful.The manager Oscar found us the best price possible. The delivery of the car was a little rushed

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy purchase

by DavidMartinez on 03/05/2018

Sales staff was great to work with. It was in and out and super simple. Great buying experience. I would definitely recommend this dealership to friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Ms. Constance Perkins

by Constance81 on 02/24/2018

James was a awesome salesman very considerate about my every need an want.. I enjoyed doing business with him and would refer him to anyone looking for a vehicle! I love my new car!!! Thanks Central Nissan!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best customer service!

by Azngirl93 on 02/01/2018

Jovaughn was so helpful! He helped me look at all of my options and gave me the best deal on a car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Car purchase

by AngelicaKemp on 02/01/2018

The entire process was very away and speedy. James was amazing and took really good care of us. We are very happy with our purchase and the services provided by the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Worst car dealership experience ever

by matth2os on 01/31/2018

Is it possible to give 0 stars? I wish it was. I was told over the phone by Jacquel Kimble that I was approved for 30k with 0 down...twice. First she told my wife and then when I called to confirm she told me the exact same thing. All I needed to do was bring proof of incoome, ID, and residency. So after deciding on a vehicle, I drove the 4 hours on my 1 day off to do the deal. Well I wish I had read these reviews first. It started off with me not working with this "Jacquel" at all. I don't even know if this person is real. Instead I had Shan. Gave him all my paperwork, then he wanted 3 months of bank statements. Gave him those. Still have not seen the vehicle. I should have known something was amiss. He started asking about payments, etc. I told him I didn't know if I even wanted to buy yet, I needed to see and drive the vehicle. Finally we go and drive it. He obviously knew nothing about it because he could not answer any of my questions. I knew way more about it than he did. I still was going to purchase it for my son, it was a nice jeep at a decent price. We go back to the office and he says "the bank has a counter offer, they want $5000 down, a cosigner, or need you to trade a vehicle." This is when I got upset. I told him I would not have wasted my entire day, driven 4 hours, etc if I had know that. Why did they tell me I was already approved? He says "sorry for the misunderstanding. I told him it was no misunderstanding that the straight up lied to me and it it was [non-permissible content removed]. I got out to the hall and got a little loud which got the attention of most of the people around and left. What a crock. We bought a 72K Infiniti in August and were treated so well. I will never go back to the [non-permissible content removed] and suggest you stay away too.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

2017 Maxima SL Purchase

by TerriFrederick on 01/26/2018

My salesman, Edward Jackson, was very polite, knowledgeable and able to answer all of my questions concerning the car and the purchase of the car. There was not hard sale or pressure regarding the sale of the car. In fact, I didn't purchase the vehicle the first day I spoke with Ed but a couple of weeks later. I appreciate Ed's professionalism.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Worst! [non-permissible content removed] Protest! Don't Support!

by TreatRight on 01/20/2018

Worst! [non-permissible content removed] Protest! Don't Support! These are the people that give car salesmen a bad name. I don't know who these fake people are they pay to create accounts and give them good reviews. They send out manipulative advertisements that trick and deceive people to thinking they won prizes. I suspected it was and even called their call center and front desk to verify and they both appeared to say it was true. I should have known it was a fake, the call center they use was rude, careless, and even hung up the phone. I've contacted upper management like Chris Gates, Chad Millow, and J. Leon as well as their owners and even Nissan consumer affairs to complain about their lying sales director/manager but they avoided my calls and refused to take responsibility. A sales manager I spoke to at the dealership even lied and gave me incorrect contact information for upper management even after I confirmed it with him. I in vain, even tried reaching their customer service manager and he ended up doing nothing as well. He did reach out to upper management, but they didn't want anything to do with it or resolve a customer's issue. The actual stupid small thing I was told I was entitled to win, they even ran out of at the dealership . And they make you jump through all these hoops for the prize and you don't even get it. [non-permissible content removed] ! This has turned me and my wife off at even considering a Nissan brand vehicle at all in the future. I'll stick to a Honda or Toyota. John Eagle Honda's service is top notch and I've never been ultimately disappointed with them. And even after all my complaints to upper management they still had the gall to send another deceptive advertisement to my and other's homes to look for more customers. These Central Houston Nissan [non-permissible content removed] are the people that give car salesmen a bad name. [non-permissible content removed] . No stars if I could. Never again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Used car purchase

by HTXcars on 01/16/2018

Purchased a used Lexus RX 350. It was listed at an attractive price on the website however they added ‘certificataion fee’ on top which increases the listed price. Which is not so pleasant experience. Paperwork and documentation process was simple and was completed quickly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience again!

by Kkn2018 on 01/12/2018

We have purchased four new Nissan’s over the years from this location through 3 owner changes/restructures and construction with the same sales guy; Chris Bennett. He has always been upfront, worked with us & treated us like we are important and not just numbers. He is now the commercial fleet Manager and still took time to track down the exact limited availability vehicle we wanted & work out the kinks to get it in our budget. We highly recommend Chris Bennett & Derrian Brown. Ask for them and they will make sure you are taken care of! I have also had great experience working with the service department in pasted years and look forward to returning & giving their quick service oil change lanes a chance.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

The only car dealership I've actually enjoyed visiting!

by NeillMC on 01/10/2018

Honesty still lives at this dealership. The service manager was friendly and interested in helping me, and did not try to gouge for prices. Gave me a fair deal that made me feel like a valued customer! Work done in a timely fashion, and car returned cleaner than when I brought it in.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by aldocarrion88 on 01/10/2018

Ecno is an excellent person, he knows everything about the nissan services. he helped me with the shuttle and and he said a time and in that time my car was ready.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

LADYWORKHORSE

by Diva4869 on 12/27/2017

Completion of work was done fast and with little wait. Upon entering service department I had to get out of my car to get someone to assist me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership

Central Houston Nissan is a car dealership located in Houston, TX. We stock and service new Nissan vehicles and also have pre-owned & certified pre-owned vehicles. We are the largest locally owned family Nissan Dealership business in Houston, TX since 1990. We are known as the Nissan Retail and Repair Gurus of Greater Houston. Visit us to check out our stellar lineup of new Nissan models (including the Altima, Sentra, Rogue, Pathfinder and Murano), our impressive used car inventory, and our top-notch auto repair and service facilities. Plus, you'll have the opportunity to meet our knowledgeable and friendly staff. You can find us easily at 2901 S Loop W, Houston, Texas 77054. Our customers come from all over the Houston Metro area! Our team will work with you to find the right car for your lifestyle, whether that's a brand new Nissan or a quality pre-owned car, truck or SUV. Take a look at our New and Pre-Owned car inventory and you'll see we have plenty of options.

Google Map
Amenities
Complimentary Coffee
Rental Car Service Onsite
Collision Repair/Body Shop
Express Service
Customer Lounge Area
Languages Spoken (1)
Spanish