Hendrick Volkswagen Frisco

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09:00 AM - 08:00 PM
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Customer Reviews of Hendrick Volkswagen Frisco

4.8
Overall Rating
(29)
Recommend: Yes (28) No (1)
Write a review: Sales | Service
sales Rating

New car purchase

by Patterson on 12/06/2017

We really had a very good time at Hendrick VW of Frisco. Mosaab Barazi was our sales person he made the experience a lot easier than we were expecting he was very kind and helpful and we would recommend this dealership to our friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
34 Reviews
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sales Rating

New car purchase

by Patterson on 12/06/2017

We really had a very good time at Hendrick VW of Frisco. Mosaab Barazi was our sales person he made the experience a lot easier than we were expecting he was very kind and helpful and we would recommend this dealership to our friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great service

by DebraTiguan on 11/30/2017

I had a great experience with Hendrick's VW Anas, Ryan were exceptional and made the usual stressful car buying experience easy and stress free. They said they would take care of everything and they did. Highly recommended and will be back.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent service

by Dtownshinin on 08/29/2017

Ademir was very helpful and very quick. Highly recommended to do business with

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

VW Jetta puchase

by Seejaysee on 08/20/2017

The staff at Hendricks were very personable and went out of their way to help me get the best deal. Shout out to Robert Fabian for going the extra mile. The place was also very clean and spotless. All the dealership in the Dallas area should be like this.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Totally recommended

by jsgarcia_UTD on 07/29/2017

I just learned another synonym for the word awesome: Marisa Echavarri. Even if I write more than 10.000 words, they wouldn't be enough to describe all cordiality and attention that Marisa gave me. I don't know what the Hendrick Volkswagen Frisco are waiting to grant a promotion to Marisa. What else can I write? If you want to buy a VW, doing good business and be well attended, go to Hendricks and search for Marisa Echavarri.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great car buying experience

by edw105tx on 06/12/2017

Marisa Echavarri and Carlos Pauls were excellent throughout the purchase of a new VW Atlas. Marisa was inviting and provided an excellent test drive and Carlos was extremely knowledgeable and gave great confidence in the car. The dealership is great - nice, open, modern atmosphere. Paperwork was painless and no pressure.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent experience buying my 2017 VW Tiguan!

by LucasCury on 05/30/2017

My experience buying a 2017 Tiguan Wolfsburg Edition was excellent! Most of it was due to all the support I got from Robert Fabian, the Sales rep that helped me along the way. I was initially planning to buy a brand new Jetta last year, and Robert reached me after a contact I did online through Hendrick's website. I did the test drive, got the best offer available, better than KBB fair purchase price. Unfortunately I had to postpone my purchase. Around 6 months later I called Robert, who remembered me and our discussion about the Jetta, and started a new conversation about the Tiguan. We found a car in their inventory that matched my needs and my budget. We did the test drive and I was almost sure about the purchase but still a little hesitant - usual for an over-thinker. He clarified all my doubts about the car, about the VW and Hendrick's service and about the purchase process. Moving forward in the purchase process, I've met Seth Baker to discuss finance details, great guy, easy to talk and discuss. I had a pre-approved auto loan letter from my bank, but he tried to get even better financing deals for me which was a plus. All negotiation and payment steps happened as per discussion, no issues. Overall, I'd definitely recommend Hendrick Volkswagen Frisco dealership - go talk to Robert Fabian - to anyone interested in a Volkswagen!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Stock and Fast, Accurate Communication

by NTexDriver on 05/26/2017

My sales contact Jesse G (with an assist from Zully R) made doing business at Hendrick VW a pleasure. Their fast and fair price- in writing- from my internet inquiry got me in the door. Their knowledgeable, prompt communication and well-researched answers just kept coming all as I assessed their available stock. This dealership has pristine vehicles! No hail damage, which is a rarity in Texas, and the dealership's management was creative in finding me extra time behind the wheel to be certain of my choices. Top grade.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Unprofessional Service Director & Staff

by Kinshuk on 05/26/2017

One of most unprofessional place I have ever been. I drop my car 7 am in d morning on d request of James J Saliva. They called me becoz of d wrost service they have given me and want to make up for that. They had my car for the entire day and didnt fix or do anything. Nobody even calls to tell me wat is going on with my car. I went in d evening to pick my car .... i asked for my keys .... They Don't know where my keys are. They Don't ve any work ethics in them. I totally wasted my time by coming to this place again. Don't go to this place. Their technician are not able to identify the problem correctly. I got my Volkswagen jetta serviced here couple of months ago ..... they said to me that check engine light is on, do this do that. I got d work done whatever they said. The same problem started all over again and this time they are do this and do that becoz it's different problem. Both the times they said engine requires work. They are simply making people fool who doesn't know technicality. I m not going to this place again. Not at all.

  • Recommend this dealer? No
sales Rating

Responsive/Customer Service

by Hchacon7 on 05/17/2017

I inquiried for my current car online and received instant response. The staff was helpful during the negotiating process and even after I bought my car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Service Department

by Tscalise83 on 04/28/2017

They were extraordinarily accommodating to my needs. I needed a lot of repairs done and didn't financially plan for the amounts. They were able to work well with my budget, and also figure out what the priorities were as far as my servicing. I refuse to take my car to anywhere else for service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Prompt and Professional

by Goblueyes on 04/23/2017

My experiences with the Hendrick service team has been great! Service at all levels has been prompt and detailed recap and eval of the car is huge plus! Waiting rooms and amenities are always a plus. So far in my three visits, all repairs and service needs have been completed ahead of promised time.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Smooth and easy

by jaconbits on 04/21/2017

Smooth experience, easy and no pressure sales. Beautiful showroom.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Robert Fabian Rules!

by Coryface on 01/31/2017

Gone are the days of high pressure car salesmen. With the internet and the ability to price cars from your phone or computer the consumer is too informed to be hassled. Robert Fabian is exactly what the modern car salesman should be. He is upfront and honest. He and the entire family at Hendricks are straight shooters. They made me a deal on my Maxima that was amazing. That's right, a Maxima at a Volks dealership. I expressed to Robert at the onset that I was extremely pressed for time and needed to make a deal asap. And he did just that. This guy literally jogged between negotiations and after words to bring me my car. He jogged. How awesome is that? So, buy a car from these running deal making maniacs. Especially Robert. Go! Go now! What the hell are you waiting for? They'll run. So should you!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Hendrick Volkswagen Frisco Review

by ABella1983 on 08/29/2016

Hendrick Volkswagen Frisco provided me with an excellent car buying experience. The process was very quick and simple, they provided all the details upfront. Leo Sangiovanni was a very genuine & fun to work with type of guy. He took care of me & made sure the experience was worry free.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent purchasing experience

by juanchocar on 08/29/2016

I have been using this dealer for my Jetta service since they opened in 2014. I recently made a purchase with them and the service from Leo Sangiovanni was excellent, he provided multiple options based on my search criteria, and let me take my time to decide without hassles. I will call Leo next time I'm on the market for a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Honesty and Accountability

by SterlingM47 on 08/25/2016

I walked into the dealership with the purpose of driving away with a car, and they definitely delivered. Mike Hall is friendly, honest, and most of all, he listens to what the customer wants. It was the listening that ultimately lead me to purchasing the car that day. Carey Broudy, in finance, told me all about the add-ons, such as, extended warranties, road side assistance, oil changes, and so on, and after explaining what was included and actually worth money, he didn't try to talk me into more than I wanted. I live better than 40 miles from this dealership, but it was worth the drive to talk to the great folks at Hendrick. I never felt pressured into making a deal and everything was explained thoroughly so there was no confuse. If I could write a one word review it's Honest. Through each step, consultation, sales, and finance, they were completely honest with me. 10/10 would buy another car from this dealership

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership

by tluthe1 on 07/08/2016

First time at Hendrick VW in Frisco and had a great experience. David Davidson was who I worked with (contacted via online first) and he was knowledgeable and professional. He showed me several different cars as options to purchase and we quickly came to an agreed upon purchase price on my top pick, and closed the deal. No high pressure...just straight facts and numbers and done! The Finance team was just as efficient.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Leo Sales person of the year

by ermink_v10 on 05/31/2016

I have never met sales person like Leo. We just bought our second car here. I told him what I want and he called me as soon he got it in inventory. He has graduated with highest grade across the board. Will refer all my friends and family to Leo. Facility is very clean and neat. Their service drive is pretty nice too. They introduced me to James Saliva service director. After talking to him for few minutes I was impressed. Everyone here is very friendly and very nice. Can`t wait to get my car there for service. Thank You Hendrick VW Frisco Team

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Tiguan?! Yes please!!!

by Tiguan2016 on 05/27/2016

Pascual Galvan went above and beyond to take care of me and my family. I presented a unique situation to him, and he more than exceeded our expectations! Hendrick Volkswagen Frisco is NOT afraid to make a deal with their customers! Pascual's hospitality made our decision to purchase our Tiguan very easy. The best part? There is no "buyers remorse". We fall in love with our Tiguan more and more every day, especially because of the deal they gave us. Pascual, thank you and I will DEFINITELY be recommending you and your dealership!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

LEO SANGIOVANNI IS THE MAN!!!

by jordandavidson on 05/10/2016

Hendricks Volkswagen is such an amazing dealership! Being a single family income, they really worked with my budget! I highly recommend this company! Especially Leo Sangiovanni! Such an incredible guy! I not only gained a car through him, but a friendship as well! Such an honest salesmen! Make sure you ask for him if you want the best deal possible! Thanks Leo, and all of Hendricks Volkswagen!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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