Viva Kia

Today 08:30 AM - 08:00 PM
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Sunday
closed
Monday
08:30 AM - 08:00 PM
Tuesday
08:30 AM - 08:00 PM
Wednesday
08:30 AM - 08:00 PM
Thursday
08:30 AM - 08:00 PM
Friday
08:30 AM - 08:00 PM
Saturday
08:30 AM - 08:00 PM

Customer Reviews of Viva Kia

2.7
Overall Rating
(7)
Recommend: Yes (3) No (4)
Write a review: Sales | Service
16 Reviews
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service Rating

Great experience

by JLlamas38 on 07/20/2016

I took my vehicle over the weekend because it seemed my battery was giving out. When I arrived at the dealership, I was told I needed to schedule an appointment since only routine maintance work was done on weekends. I spoke with the manager to see if they can just take a look at the battery and tell me if I needed to replace it. The manager, Jesus, went out of his way ensure I got the battery and my vehicle inspected. I am very grateful that Jesus took care of my vehicle needs and with the quality of customer service he provided. Viva Kia dealership has always had great customer service and Jesus has enriched that service. Thank you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Terrible don't be fooled they tell lies can't trust

by Goodman49 on 07/20/2016

They had my truck for 3 days said that they did the work and did not hung up on me management's word means nothing beware big disappointment the salesman tried to make it right but management ruined any chance to take care of the costumer me and others there rating is low for a reason

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Bad service overall. Car wash was horrible. No customer service!

by gduen2002 on 07/07/2016

You need more profesional employees. A lot of playing around. No one greets you. I had to practacly beg for assistance . When I asked one of the service guy for help he said " wait for that guy that's not mine" . I believe every customer should be everybody's responsibility! Would not return for any service whatsoever!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great Service and Awesome Car Salesman

by 196550Tony on 05/23/2016

Jose Luis Dominguez was the most awesome car dealer I had dealt with in decades. I was treated very friendly and respectful. All my questions were answered and I felt very reassured of my decision to purchase my Kia Forte. If Kia had more salesmen and women like Mr. Dominguez, sales would be phenomenal. I am very happy with the Kia Forte and I recommend this vehicle to all my friends and family members. My wife and I are extremely pleased with Mr. Dominguez's calls and for any further questions and concerns we might have. Thank you Kia Car Dealership and Mr. Dominguez

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Unsatisfied With dealership service.

by Ruthmld on 05/10/2016

When I left the dealership I noticed my rear passenger tire was low on pressure, that itself told me that they had not done the multi-point inspection correctly. Who knows if they even did all the other services they said they provided to me.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Good Sales Man!

by carlarios04 on 04/12/2016

I went in thinking I was not going to get approved. But Jose Juarez help me and I immediately told him what i wanted and what i could afford. And he went and beyond to help me out. The only thing i would say is the wait time was beyond 4 hrs which i understand and I kept calling to fill up my 5 dollars of gas and was giving kinda ignored on that, but overall good customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Strange

by ElPasoan on 04/04/2016

Clarification, people has been always polite and proper.Well, I drop my car without previous appointment around 8:00 AM and was released around 11:00. Certainly even without an appointment close to 3 hours is way and beyond what is reasonable, Specially for facilities the size of yours. In addition to that the charges for the air filter and its cost seem also high in my opinion, we were informed the part cost was 75.00 and that is probably fine but that and the labor not so much No water nor coffee was on sight while we were there. Some things to get fixed. This is very different from other experiences before at the same location.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Excellent customer service

by Soul_2015 on 12/13/2015

Love the service they provided me with it was truly acceptional and I would continue to do my services with you all.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Coupons

by Mrscoupons on 12/07/2015

I decided to schedule a winter special approx $300 based in an email i got, when i arrived to the dealership noticed i had deleted the email, they couldnt provide ne with the same so a 30 thousand mile service was offered for $500 included car wash, i pulled my coupon book, the staff suggested i use a $25 off, i knew there was a better one, i had seen a 10% off, he said that was for brakes, i took advantage of the shuttle :) at work i found $75 off coupon for any service above $400, plus i would ask if i could combine with my military service, when i was ready tonoay i inquired but i was aloud tonuse only the $25 i had originally provided :/ i ended up paying $660 buu coupons matter to many of us, it us what bring us in. No fresh coffee ever, no water bottles ever (since bought the car in 2014) i was lucky a radio promo was there and got a free quesadilla. My car did not get a car wash but i had to go so ok. I guess good service provided, no issues with my vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Excellent Service

by MMadrid08 on 09/02/2015

Salesperson very knowledgeable about vehicles. All staff were very courteous and friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New purchase

by Mcgehee91 on 07/11/2015

great friendly and helpful staff. My car dealer was very knowledgable and eager to assist me in any way that he could. I would definitely recommend a friend to this location

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best car buying experience

by No7219 on 05/31/2015

We dealt with true professionals. The knew all of the information and explained it so that we could make a decision that fit our needs. There was no pressure and everyone we came in contact with was pleasant and helpful. It was the best car buying experience that we've had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Love my Sorento

by Jonahdog72003 on 05/08/2015

Greg was our sales person, he approached us the minute we arrived. He was very welcoming and polite. He was not over bearing but he was engaged. I thank him for his patients and sharing with us.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great First Buy

by el_paso13 on 02/11/2015

I am totally satisfied with my new Kia Optima. The sales person made the experience easy and he was very helpful. All the staff was friendly. I'm very pleased that I chose Viva Kia to purchase my first new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2015 Kia Optima Purchase

by vyoshi93 on 02/04/2015

My salesman, Adrian Perez was highly professional in selling me my Kia Optima. He came across very helpful and engaging when asked questions about the vehicle and its specs. He was dedicated in helping me find the car I wanted. I also informed him that I would be paying the car in full without any financing, which he tried his absolute best to give the best price possible. If I were to buy another car from this dealer I would recommend Adrian to be my personal salesman even for friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great

by Babil on 02/03/2015

Good experience, no hassle with professional handling.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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