(844) 290-5687
Today 9:00 AM - 8:00 PM
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of BMW of Dallas

4.7
Overall Rating
(30)
Recommend: Yes (28) No (2)
Write a review: Sales | Service
sales Rating

Purchase of an X5

byrepeat custon 07/20/2018

Salesperson was knowledgeable and the X5 is great. Not pleased with the Finance guy who made it uncomfortable to not buy all the added services/products.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
205 Reviews
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service Rating

service

byRoger Mon 11/23/2018

Great experience, everyone was friendly Definitely considering an additional BMW for the family

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Bmw 2

byLiclim2014on 11/09/2018

Excellent outstanding customer service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Jesse Made The Day

byAndrew118on 10/08/2018

I had a stellar experience. From the moment I arrived, throughout the day with updates, and upon pickup of the vehicle. Jesse made everything so simple and stress free. I don't always get that same level of experience elsewhere. I 100% never got it back at home in CT at BMW of Darien, so I was glad to have my views changed by visiting BMW of Dallas.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Excellence

byCrazyNPeterson 09/14/2018

The service department is under construction, but the actual service is very well structured.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

BMW X3 service for Robert Latham

bywhat???on 09/06/2018

Very efficient and very good.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

byBeverlyon 09/04/2018

Had a 3:30 appointment for an oil change didn’t leave till 5:15. Service advisor Donna was very nice and friendly but didn’t go over any of the findings that the technician marked on my form. Andrew Solis was a MUCH better advisor last time I can in for an oil change, He explained everything going on with my car prior to having it serviced. The technician marked I needed tires rotated and balanced when I had just had new tires installed on 08/30/18 and balanced. So how truthful are the technicians????

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Service oil change

byAdrianaon 08/17/2018

The service was very fast,,

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

BMW Recall

bySpeedsteron 08/16/2018

take my BMW to this dealer for a recall. My service advised was nice and take the time to listen to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Regular Maintenance

byKendallason 08/07/2018

I took my car in for regularly scheduled maintenance and was out in just barely over an hour. Everyone was very pleasant.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of an X5

byrepeat custon 07/20/2018

Salesperson was knowledgeable and the X5 is great. Not pleased with the Finance guy who made it uncomfortable to not buy all the added services/products.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

BMW maintenance repair

byAhmad T.on 07/13/2018

once again I can't say enough good things about the level of service we always receive from Mr. Robert Grisham and Mr.Jessie Salinas at BMW of Dallas. The experience is always a positive one and level of professionalism is outstanding. Thank you for making our experience and interaction so pleasant and easy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Used CX-9 Purchase at BMW Dallas

byRhonda Houcjon 06/27/2018

Worked with Alejandro Bastia. He was very professional, helpful, non judgmental. This is the best process I’ve ever had buying a car! Almost the entire transaction was completed remote, except financing. The only thing is I would have welcomed a small tutorial on the most used features, keyless entry, Bluetooth, navigation etc. However he does work at a BMW dealership not a Mazda dealership! Lol They also replaced the battery on the vehicle the day I picked it up, since it was dead. It’s so awesome to have the dealership looking out for those minor details. Thanks BMW of Dallas!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Air Conditioner

byBnthomas86on 04/19/2018

I purchased a used 320i series and the air conditioner was not working properly. I was assisted by Joe who was very kind and gracious. He explained the process and scheduled my shuttle ride (which was actually a nice BMW SUV) to work. Picked my car and everyone is extremely courteous, professional and kind. They made me feel extremely special. Thank you to team, Joe and the technician. Great luxury service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ms

byDDJACKRDon 02/17/2018

Excellent sales rep. Staff was very professional and customer focus. Did not felt pressured to make a decision. Top rated service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Unprofessional Overall, but Professional [non-permissible content removed]

byNickletteon 09/27/2017

Drove from Houston to purchase vehicle after Hurricane Harvey. Upon test drive with salesman, key wouldn't work after changing the battery. Eventually the car started with the glitchy key. Got car back to Houston and the key gave the same issues the next day. Paid tow truck to bring car to dealership and was told key was defective and that it takes 3 days for new key to come in (towed car back home). Houston dealership called BMW of Dallas and informed them of the situation. On day 2 of having car, BMW said they weren't paying for replacement key. The manager named Ryan impolitely told me that I only had a certain number of miles that I could put on the Audi before returning it within my 5 day grace period. BMW used my poor sweet salesman, Gary Abbas, to lead me to believe that they would reimburse me for the tow bill and new key long enough for my 5 day return period to pass. Gary Abbas, my car salesman is the sole reason this gets 1 star. I hated that I couldn't refer my other 5 family members who drove to Dallas to purchase new vehicles to him based upon the unprofessionalism and lies his company, BMW, operates under. Found this car under USAA car buying service for military members, which had the manager, Tania listed as a point of contact. I left a message for her through another one of her "managers" and never received a call back from her. Military people beware!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

BMW of Dallas

byOUMagic04on 09/27/2017

Drive from Okla. City to Dallas to buy a car. I had a certain car in mind with certain packages on it that I wanted. BMW of Dallas had the exact car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

530i

byPullins71on 08/21/2017

Worked the whole deal via email with Chris. Had a couple of questions for EZ when I got there, shook hands and wrapped up in finance. In and out in a little over an hr. Great experience... Steve

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Dept

byAkiagsmithon 07/17/2017

Dameon Brown and Vincent Hudson were great. When Damien was off for the day, Vincent stepped in and assisted ensuring knowledge of how long it would take to complete my vehicle. Had to bring car back for tire concerns, Dameon Brown has been very helpful calling me everyday to give me updates on my vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Overall inspection of high mileage X3

byFuzzie8on 06/16/2017

I had my vehicle thoroughly inspected. This led me to repairing several mechanical issues relating to the suspension & engine.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

BMW Dallas is superb!

bympowell554on 06/01/2017

I recently purchased a '14 i3 REx. I took it in for the fuel line recall. The work was completed promptly, the service advisor was stellar. I could not be more pleased with my experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great dealership, sales guy (Darrell) & GM (Tania)

byOStealthon 05/29/2017

Outstanding! My salesman Darrell was great. Went out of his way to make me feel at home. Did everything he could to get the deal done. Tania (GM) was awesome also.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
The Drive Pink campaign, continues to raise millions for cancer research and treatment. Every Pink Plate on the road helps put the fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
Complimentary Coffee
Complimentary WiFi