Kinsel Ford Lincoln

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9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Kinsel Ford Lincoln

4.2
Overall Rating
(4)
Recommend: Yes (4) No (0)
Write a review: Sales | Service
sales Rating

Good service overall

by CRead00 on 07/06/2016

Service was good, received a higher trade in offer on my truck than I expected. There were a few blemishes on the new to me truck that I wasn't informed of but the dealership may have known of these so it's not a big deal. The biggest is on the roof which I will have to get repainted in time. Go see Johnny B at Kinse!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
71 Reviews
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sales Rating

Good service overall

by CRead00 on 07/06/2016

Service was good, received a higher trade in offer on my truck than I expected. There were a few blemishes on the new to me truck that I wasn't informed of but the dealership may have known of these so it's not a big deal. The biggest is on the roof which I will have to get repainted in time. Go see Johnny B at Kinse!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Certified experience was great.....

by K2lumartin on 02/17/2016

Bought a certified 2014 explorer limited. Keith was great with all aspects of sale. Before,during,after.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

by Wgerlach on 02/15/2016

Very good customer care and service.People are very attentive to your needs at Kinsel.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service ! Friendly staff

by TamaraSF1977 on 02/01/2016

Highly recommend! Quick Service, friendly staff. We use them for everything !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service every thing was very clean

by lillie127517 on 01/20/2016

We just had our oil changed, and serviced in our Mitsubishi Mirage. Service was very good everyone was very nice and service was very quick.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service Department

by ssandberg on 01/19/2016

The Service department was on point. Eager to help from the minute I drove up. Friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

GREAT AND QUICK SERVICE

by bootstrap9461 on 01/01/2016

Once again Theresa Seals came through with flying colors....had a check engine light on..brought it in and told Theresa we were leaving Jan 5th on trip to Florida...she got my truck right in and had it checked out..found that it was a DEF sensor...told me I could drive my truck without causing problems and to bring it back when we got back from Florida to have sensor changed changed...i will be back after my trip....I was only at the dealership for about an hour...THANKS THERESA! above it ask about the price i was charged...it was NO CHARGE

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great, friendly Service

by HappyOwner3790 on 12/28/2015

Excellent, Professional, Friendly, Prompt Service! A Special THANK YOU to Theresa Seals in Ford Service Dept. For her personal attention to our needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Happy Holidays Shopper

by Jordanhansing on 12/24/2015

I purchased a used Ford F-150. I was very pleased with the way we were handled and how the entire process unfolded. The staff, Jay Richards and Gerald Bailey in particular, were extremely helpful and made the entire experience painless as possible.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service

by dflorus on 12/17/2015

Completed job as promised timewise. Very efficient and through. Wash car as well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by pipeorgan on 12/16/2015

My car was serviced in a very reasonable amount of time and the gentleman who helped me was superb.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by dschwaab on 12/08/2015

Tim, serviceman was very helpful. He took care of all that was needed. He was polite and very nice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great sales staff, super friendly, great buying experience

by iluvlincolns2 on 12/05/2015

Overall excellent experience in buying a new Lincoln MKZ. Salesman was super nice and knowledgeable about the car. The buying experience was not pressured like some dealerships. When I received my vehicle the staff went over all the details of how to operate all the "bells and whistles". Highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Place

by xlt1958 on 12/04/2015

I know it's sometime hard to believe that people don't make mistakes , now I'm not saying their perfect but I never have a , sticker shock on he bill always told what work is to be done before hand. Kinsel has been my dealership now for 9 years . Thanks to all ! James H Miller

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Experience!

by txfurbabymom5 on 12/01/2015

I traded my 2010 Mustang GT Premium in & bought a new 2016 Ford Fusion Titanium. I truly loved my Mustang & wasn't willing to let her go if my shopping experience with a dealership was going to be frustrating & drawn out. I started shopping online for the vehicle I was most interested in & submitted a request for more information. Not only did Kinsel Ford follow up very quickly, they did it in the manner of communication that I selected. Needless to say, I was impressed by everyone at Kinsel Ford that worked to make my car buying experience extremely pleasant & hassle free. Kindle Ford Will be where I buy all my vehicles in the future & I have already started spreading the word amongst family & friends. Thank you all!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

mylincoln

by mylincoln1381 on 11/20/2015

I have a 3 year old Lincoln MKX that I LOVE!! I purchased it at Kinsel's and each service trip is a very pleasant experience with all my requests met in a timely and very helpful way! They go above and beyond what I actually ask for and my car always feels "new" when I drive away!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

good service

by gallander on 11/11/2015

good service for the price. They also honored the coupon I had

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service Lady and Diesel Mechanic

by Bootstrap9461 on 11/02/2015

I took my 2011 F350 in to Kinsel Ford to the same lady I always use for service work. When I got to the service window I explained what I was experiencing and the Service Lady said that it sounded like a sensor on my exhaust system. She ask if i had a ride and I told her my wife was on the way to pick me up. I told her that we were in the process of leaving on a trip and planned to pull our 5th wheel and really needed my truck right now. I left her the key and walked into the waiting room...while I am sitting there I see her go back out to my truck with a lap top...she hooked it up to my truck and started running diagnostics on my truck....as I am sitting there she is talking to someone that i latter find out is one of the diesel mechanics....she walks by the window and give me a thumbs up..I walked out to see what all of this means...she said she was right, it was one of the exhaust sensors and the mechanic is going to see if we have one...I walked out to look at the new cars while I wait for my wife....I get a call from my Service Lady telling me to call my wife and tell her my truck is ready...the mechanic had a sensor..brought it out to the Service Write-up area crawled under the truck and changed the sensor right then and there....I WAS NOT THERE FOR EVEN ONE HOUR. These two people went way above and beyond to help us out so we could take our trip on time. I use this same lady EVERYTIME I bring my truck in for work....she knows what she is doing...calls me with updates and does her best to get me my truck when i need it and more times than not does meet the date she has told me. I will continue to use Kinsel and the same Service Lady...she is great! Respectfully, Don Richard

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Customer service all around!

by FordFan5276 on 10/28/2015

Had issues with a high milage used truck I purchased. My salesman was quick to get the issues resolved and everyone in the service department was professional and friendly. The waiting room is also very customer friendly, loved the cubicles that allowed me to handle business while the repair was completed. Kinsel Ford will be my first stop for any cars I purchase in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Timely Service

by Roush12 on 10/23/2015

Service advisor Theresa Seals was excellent and vehicle was ready quick.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Car Buying Experience

by laurenp4489 on 10/15/2015

Excellent! Mr. JOnes was great! Easy car buying experience. Will buy from again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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