Vandergriff Honda

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8:30 AM - 10:00 PM
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8:30 AM - 10:00 PM
Wednesday
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Thursday
8:30 AM - 10:00 PM
Friday
8:30 AM - 10:00 PM
Saturday
8:30 AM - 10:00 PM

Customer Reviews of Vandergriff Honda

4.5
Overall Rating
(18)
Recommend: Yes (17) No (1)
Write a review: Sales | Service
sales Rating

Great buying experience

by StevieD on 02/10/2018

Special thanks to Charles Bright for a smooth buying experience with a certified pre-owned Honda. He had tremendous product knowledge and took the time to explain the features and warranty information. This is our second pre-owned purchase from Vandergriff, and we would not hesitate to buy from them again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
91 Reviews
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sales Rating

Great buying experience

by StevieD on 02/10/2018

Special thanks to Charles Bright for a smooth buying experience with a certified pre-owned Honda. He had tremendous product knowledge and took the time to explain the features and warranty information. This is our second pre-owned purchase from Vandergriff, and we would not hesitate to buy from them again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Sales Person

by Rab1961 on 01/31/2018

I decided to purchase a new car for my mom. After purchasing a car from Vandergriff some 30+ years ago I decided that I would go back to Vandergriff because I had a good experience before. Morgan Brown helped get me a great deal on a Honda H-RV. I intend to go back when I need another car because of the helpful sales staff when going through the purchasing experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Internet Sales?...

by lochlaer on 01/16/2018

One of the things I've always dreaded about buying a new car is the experience of going into a dealership and spending several hours wheeling and dealing to get the car I want at a fair price. But we have tools at our disposal now that make it possible to reduce the pain of buying a car. The last time I bought one, I did my research and found out what other people in my area were paying, then I e-mailed dealers asking for their best price. If they insisted that I call them or come to the lot, I scratched them off the list. But when I found the right car, from a dealer willing to quote a price by e-mail, we took it. We were in and out of there in less than an hour. Our experience this time around was very different. I got multiple e-mails from the salesman, Internet Manager, and General Manager, but my requests for a quote on the vehicle were simply ignored. It would have been nice if someone had at least been straight with me and said, "I can't quote you a price, because (reasons), but if you can give us your time, I believe we can work something out." Against my instincts, I decided to just walk in and see what they could do for us. After all, the car we wanted is not rare, but not really common either. And I was ready to get it done. Long story short, we bought the car. Everyone was very nice. And I believe they did give us a pretty reasonable price in the end. But we did spend over four hours in the dealership, start to finance. We love the car, and it was worth the time. And I would recommend Vandergriff, but with reservations. It's going to be a traditional car buying experience. I would say that they're going to have to figure out how to adapt to the way people shop for everything now. Otherwise, this would have been a four-star review.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Professional Sales Staff

by GMorris on 01/04/2018

We have been going to Vandergriff Honda for a couple of years now and our sales guy, Fabian Martinez, is the one to ask for when shopping for a new car. He bent over backwards to make us happy and even stayed late into the evening to make sure we got what we wanted. We were the last ones to leave and he stayed until the end. I would recommend Vandergriff to anyone looking for a new car. Just ask for Fabian Martinez and you will be getting the right guy to buy from.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Honda 2017

by Kdixon5 on 08/31/2017

Forrest Mendez was professional and helpful during the whole process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Extremely stressful and traumatising purchase experience.

by tzuk2016 on 07/10/2017

Pre-owned certified car purchase experience. I recently purchased a pre-owned certified Honda vehicle from this dealership. I must say that my experience was not pleasant and extremely stressful as they switched the deal on me and pressured me to get the financing through them instead of the pre-approved loan from my credit union. The lady who did the finance was abrupt and rude so was the sales manager Mike, I was so fed up exhausted, frustrated and hungry as The entire purchase process took more than 3 hours. They told me that my car will be ready the next day as they were going to detail it and touch up a scratch on the left passenger door. When I called to check at the end of next day my sales person told me that it's not ready as they have to change the windshield, so they had my car for two days when I picked it up it wasn't even cleaned properly nor they touched up the scratch. I had to make two more trips to get the car cleaned and have the big scratch repaired. These lot wasted so much of my time and showed no regard what so ever. My salesperson miss-sold me on certain features of the car which I really wanted, she lied to me about the car having remote trunk tail gate lift she told me that remote was faulty but they will fix it when I went to get the car that's when she told me that this car didn't have the feature I really wanted? I am extremely upset and in fact traumatised after my purchase experience at Vandergriff Honda. They made my car buying process absolutely horrendous and extremely stressful. They took away they excitement of buying a car. I got one of the senior managers involved, he turned out to be super unprofessional and just ignored my calls and emails. Stay away folks or just be very cautious dealing with these guys. Also: - Be prepared to spend 3+ hours to complete the purchase process once you decide on a vehicle. - If you decide to do the finance through them especially Honda, be aware that your credit will be hit twice or multiple times, It effected my credit rating massively, it has dropped 70 points, where the sales manager lied to me saying that the drop will only be 4 or 5 points. - Once you buy a used or pre-owned certified vehicle there's no cool off period, the car is yours after you sign the paperwork. My salesperson told me that there's a 3 day cool off period, not true.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Certified Accord Purchase

by Millertyme4 on 06/09/2017

Purchased a certified Accord from this dealership; the salesman we dealt with was exceptional and went way beyond our previous car purchasing experiences. This is our second purchase from Vandergriff Honda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Watch out for lowball trade in offer

by txrainmaker on 05/19/2017

Bought 3 cars new from this dealership due to location and good service facility. However, they will lowball your trade in. I now take my car to Carmax to get a price quote before going to Vandergriff Honda. Their value of my '94 Acura TL was $3500 - Carmax offered me $7500. After I showed the offer to Vandergriff, they met the Carmax offer, which told me that they knew the value of the trade-in. If they had continued to lowball, I would have purchased the new car without a trade-in and sold it instead to Carmax. Other than that, I like the dealership and I deal with them more on service than I do in buying cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome buying experience with GT!

by Chilcay on 05/17/2017

Hi! I just want to give a rave review for GT! He recently helped my son buy his first Honda! A 2015 certified Civic! 1st- It's a great car, awesome gas mileage, and true to GT's word- very reasonable to insure! 2nd- I truly can not say enough good about GT. He was a pleasure to work with, worked really hard to help my son secure financing as this was his first credit purchase. He knew just what to do to get my son in a car and on the right road to building his credit! He's not pushy like some salesmen are, just there to help you get the best deal for your circumstances. I feel great knowing my son is in one of the safest cars on the road today!!! He is genuine, kind, and has a super personality. What a joy buying this car was!!!! Thank you so much GT!!!! If anyone needs a car, please look GT up st Vandergriff Honda!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Amazing Service Department

by EricPope on 03/01/2017

I have been coming to Vandergriff Honda for service on my Honda Civic Hybrid for several years now, and Mike Symank has always taken very good care of me explain in detail and easy to understand of what needs to be done. I have been to other places in the past to get work done on vehicles and I will truly say I keep coming back because of my service advisor.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Service

by blackbolt2004 on 02/28/2017

Always excellent service at Vandergriff Honda. This time, Mike Symank helped me and he did a great job. Even though I no longer live in Arlington, I still go to Vandergriff to get my car serviced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service department

by laurenc24 on 02/20/2017

I went to this dealership to take care of a recall for my vehicle. My service provider, David Yost, was quick to greet me and provide assistance. He listened attentively and gave me and ETA of when the repairs would be completed. The waiting area was well kept and comfortable and the other staff members were cordial. I would definitely come back for more service.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Mike Symank

by Vicki417 on 02/16/2017

Mike Symank answered all my questions. He took time to explains things about my new Honda. Out wad a very pleasurable experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service!

by MRangel on 02/02/2017

I tried another Honda dealership before this one but I decided to use this Arlington location because their service was much better. Tony Nguyen made my car buying experience a good one. Tony was very professional, informative, and attentive to what I was looking for. I really appreciate Tony and the people at this Arlington Honda dealership for all their help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I bought a used car

by A_Miller on 02/01/2017

I bought a used car for my daughter, from Marcus Jamison. He made the process easy and comfortable. I highly recommend using Vandergriff Honda, with Marcus Jamison as your salesman.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Mike Symank is GREAT

by LaDonna on 01/26/2017

I come to Vandergriff Honda for all of my service needs. Mike Symank is my service advisor and he is the best. He has a heart and doesn't try to get over on you as some service advisors do. Please treat him right because he is the best you all have.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Samantha Kricker is the best!

by bballj56 on 10/31/2016

My husband and I would rather have root canals than shop for a new vehicle, BUT our experience with Samantha Kricker at Vandergriff Honda could not have been any better!! She was knowledgeable, accommodating, and friendly. Samantha worked hard with the sale manager to get us a deal my husband would agree to. We live 2 hours from the dealership. The van we purchased was not ready for us to take home, so we were given a different, new vehicle to drive home. Samantha delivered our new van to us when it was ready, so we didn't have to drive back down to Arlington and pick it up. This dealership went above and beyond with their service. We will shop there again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Making it up for a minor mistake.

by mimosa88 on 04/01/2016

Recently one of the employees there made a minor mistake that caused my vehicle to be towed but eventually the people in charge took full responsibility for the mistake .

  • Recommend this dealer? Yes

1 Comments

sales Rating

Vandergriff great customer service

by Algernon1 on 01/08/2016

I had a great experience a Vandergriff Honda, I purchased certified used Accord. My salesman Nigel McPeake was great !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great leasing experience at Vandergriff Honda!

by agrussel on 11/06/2015

Shan Muzammal did an excellent job in working with my wife and I in finding the right vehicle. Shan was courteous and very professional and he absolutely knew everything there was to know about every Honda model there at Vandergriff Honda. We signed a 36-month lease on a 2016 Honda Pilot and we love our new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Matt Davis - Perfect experience, they went well out of their way for me!

by rrobinson1216 on 11/05/2015

Matt Davis was my salesman, and working with him was a blast. We got into cars and drove and talked before we even started hitting numbers to targets. My initial car wasn't going to hit the target, so he recommended something different, and I came out with a 2015 Honda Civic EX, loaded to the brim, with one heck of a deal. They go out of their way to make you feel welcome, and I recommend anyone that goes in to talk to Matt. He sells you a car just the way he'd want to be sold one, and it's obvious. Low-pressure, but hard-working. 5/5 will definitely return for my next car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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