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Customer Reviews of AutoNation Ford Memphis

4.2
Overall Rating
(10)
Recommend: Yes (8) No (2)
Write a review: Sales | Service
sales Rating

Professional, Knowledgeable Team - Great People to Work With

byRPrice2018on 09/25/2018

The entire team was friendly, professional, & Knowledgeable. They walked me through the entire process and made it much easier for me. I would definitely recommend AutoNation Ford to anyone looking to purchase a vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
35 Reviews
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service Rating

Not right fast or cheap

byajachiernoon 10/31/2018

Don't even know where to start this review. They took over a week to change a fuel pump and charged about double what they should have I was a little upset with this but not mad enough to ever write a review. Then I discovered both the sun roof and my turn signals/hazards were no longer working. Taking it back I was told nothing they could have done could have cause this to happen. At this point it was clearly not worth arguing about despite multiple things they could have done including leaving trash and open water bottles under the hood and the fuse cover off of my vehicle which i discovered trying to make sure it wasn't just a blown fuse. I figured this was the case since the first thing that should have been done before disconnecting the fuel pump is to disconnect the battery. However according to them this was never done which i find highly questionable. SO in short way over priced took over a week to do a 2 hour job and broke more things than they fixed.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Professional, Knowledgeable Team - Great People to Work With

byRPrice2018on 09/25/2018

The entire team was friendly, professional, & Knowledgeable. They walked me through the entire process and made it much easier for me. I would definitely recommend AutoNation Ford to anyone looking to purchase a vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Customer service

byTerry Jeanson 09/08/2018

AutoNation Ford mt moriah has great customer service. They had no problem with helping me find what I need thank you all so much

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent Job

byTerry/Terikaon 09/06/2018

Moses Shorter is a great sales rep and he has amazing customer service. Thank you AutoNation Ford

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Autonation Ford Memphis

byT. Mitchellon 09/04/2018

Excellent buying experience. They came with No hassel and No pressure. I was able to meet Abdul and he showed me around the dealership, and was thourgh with explaining the features of my F-150.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Autonation Ford Memphis

byT. Mitchellon 09/04/2018

Excellent buying experience. They came with No hassel and No pressure. I was able to meet Abdul and he showed me around the dealership, and was thourgh with explaining the features of my F-150.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Kyle abram... Ford Autonation Memphis

byKabram33on 07/30/2018

Worst experience I have ever had at a car dealership. Called and set up an appointment for 815. Service provider said they would call with updates. After 2pm I called 4 times with no answer. I then just drove back up there for them to tell me that they haven’t even looked at my car. I asked did you not think you should call and say you weren’t going to look at it today? Why did I have an appointment at 815 and you not even look at it? Did you not think I may need to make plans to not have a car the next day? Service provider was very rude and just stated no to all my questions and just gave me my keys back!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Service at AutoNation Ford, Memphis

bysaltwarrioron 09/20/2017

Came in at 7 a.m., maintenance service was performed quickly and expertly as promised.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byCsassy72on 06/08/2017

Took it in for one recall issue they found three others and completed them all in a timely manner

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil and Windshield Wiper Change

byBreeze08on 06/06/2017

Bill Richardson is usually who I book my appointments with after another guy Bill moved on to another business. I get quality care. I usually don't mind the wait. It can be lengthy at times.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Love my Escape

byrobbiedale22on 08/18/2016

I had car trouble in FL and call my dealership back home. They came through for me big time! Picked up my new Escape in FL and drove it to Memphis to finish out the paperwork. Thanks so much for the help you gave me Jamie R. & Jim C.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good Service

byLinzieTon 07/13/2016

I came in for an oil change and oil filter change, that's what I got. The inspection checked out good, no problems

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Everything was exceptional

byDaisy1178on 07/01/2016

Everyone was very nice and helpful all work was performed as expected and a great job well done

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byCobraesson 05/27/2016

Highly recommended. Great service with a smile in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best customer service !

byTourhead1980on 05/11/2016

I had too make an emergency stop, i was breaking down.. It was time for a few things that i put off.. Regardless of that, Devin Chiles in service gave me the best advise and work done. Ive been too a few Ford dealerships and they didnt want too fix an issue i had it seemed.!? Idk.. But Devin took care of it , kept in touch and knew exactly what i was talking about. Smart guy and uses some common sense!! I will be using Auto Nation Ford Mt.Moriah for all my repairs now. Thank you! Ask for Devin he will know whats up with your car/truck/suv right away just by talking with him. He was spot on!!!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Great buying experience

byf150crew4x4on 11/20/2015

Worked with Tommy in Sales and Bobby in Financing and the entire experience from walking in the door to leaving with our new car was exceptional. Everything was done in a very timely and courteous manner and we got a great deal too!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great first time new buy.

bynate_144on 02/23/2015

I requested quotes from several local dealers, but Norm Gilbert was the only human to respond. I went in on the weekend to look at a specific model and take it for a test drive. At first I was shown a few cars with similar feature packages to what I wanted, but not the same. Once I told Norm that he had my business regardless of the waiting time as long as he got me the car I wanted, he got right on board. Buy the end of the day I had a car with 95% of the features that I wanted and the remaining 5% were on order. I highly recommend Norm and I am very satisfied with my buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

No Way!

by1andonly1on 01/08/2015

I came to look at some used cars and a friend suggested Travis Alston. He was friendly but he all he wanted to do was get my number. I tried to remain calm and just deal with it since my friend said he got her a good deal but after he kept making little comments about my "toned body" enough was enough.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Unprofessional

byparadise40on 12/31/2014

Travis Alston was very unprofessional. I went with my girlfriend so she wouldn't get hustled and I'm glad I did. This guy was trying to flirt with her when he thought I wasn't looking. Bad idea! I would NEVER send anyone to him. On top of that his hygiene wasn't the best. Clean clothes, clean shave but his teeth were brown and his breath was offensive. Be more selective as to who you hire to sell cars.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Good overall experience

bypatrickp1on 11/28/2014

I worked directly with Norm, the internet sales manager. I told Norm exactly what I was interested in and that I was in a bit of a hurry. He was understanding of my needs and helped me in every way possible. I felt like he treated me like a real person rather than just another car buyer. High praise for Norm.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best Dealership Experience

byAndyBoleson 10/27/2014

This is both a sales review & a service review... Just purchased my second Ford (an Edge SEL) from Auto Nation Ford on Mt Moriah in Memphis, TN. Looked at several different makes and dealerships but ultimately came back to Auto Nation based on my past experiences with this Ford dealer. I have had nothing but good experiences both with the sales department & the service department. I would like to single out two individuals who have always gone out of their way to help me: Kevin Hollester in sales & Bob Richardson in service. They both are exceptionally helpful and always expedite my trips to Auto Nation Ford. The service department provides some of the best & fastest service I have ever experienced and I have had dealings with dozens of dealerships over the years. This is one of the cleanest dealerships I have ever been in.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
Complimentary Coffee
Complimentary WiFi