Johnson City Honda

Today 09:00 AM - 08:00 PM
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Sunday
closed
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 08:00 PM

Customer Reviews of Johnson City Honda

5.0
Overall Rating
(4)
Recommend: Yes (4) No (0)
Write a review: Sales | Service
sales Rating

Perfect experience

by EmmaN2215 on 04/24/2017

Perfect experience with Gary! He helped me pick out the 2017 Honda Civic that was right for me! Strongly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
74 Reviews
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service Rating

Great!

by Heather on 10/25/2017

I couldn’t be more pleased! From speaking with someone on the phone to get scheduled to going in for a service repair, I was treated like a friend! Carlos was so nice! I had my little 18 month old with me who can sometimes be a little unruly and he treated us like his own. I’m not sure of the name of the shuttle driver but he was very nice also, very understanding of a baby! I am not one to leave reviews, good or bad but I didn’t want the kindness to go unrecognized!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Perfect experience

by EmmaN2215 on 04/24/2017

Perfect experience with Gary! He helped me pick out the 2017 Honda Civic that was right for me! Strongly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Experience

by Priam741 on 03/04/2017

Keith and Holly were helpful and sailed through the purchasing process with ease. I purchased a great vehicle at a great price. The best auto dealership in the Tri Cities

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best Customer Service

by mooremeg on 02/15/2017

I came into Johnson City Honda for my auto butler treatment, oil change, and tire rotation. Carlos was my advisor. He was very courteous and answered all of my questions regarding the auto butler care. When I got my car back, it looked brand new. They did such an amazing job. Thank you for being a perfect example of what customer service is, Carlos. And thank you so much Johnson City Honda for doing an amazing job on my vehicle.

  • Recommend this dealer? Yes
sales Rating

POOR CUSTOMER service when buying 2016 Car

by 2016hondabuyer on 10/07/2015

Priced my new car on truecar.com, JC Honda was competitive in price compared to other dealers around. So drove out of state to buy from them. However the customer service is poor. I feel you get what you pay for. This dealership is considered a "unit" one which means they do high quantity selling. So they are more worried about 'pushing' you through then customer service or ANY follow through. I bought a new car from them but would have rather paid an extra $500 or more to get better customer service from not only sales guys but the Managers themselves. I failed to receive all my items that were supposed to come with the new car and had left message for them. Three days later and no one ever called back to see if it was taken care of. REally? Spend over 45 minutes on phone, majority of time on hold to get problem rectified. They were not upfront and honesty about the mistakes they made and letting things fall through the cracks. If you want to customer service and don't mind the aggravation to get a slightly better price deal then you can try here. I feel I should have taken their quote and had a 'nicer' dealership match it!!! I would NOT recommend this place!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

2013 Honda Civic LX

by martinezl on 08/11/2015

We just bought a 2013 Honda Civic LX with low miles. Jimmy Moore did a fantastic job working with my husband and I and helping us make the right choice within our budget. He was not pushy and was very honest. We saw the car the day they brought it in on trade. A sales manager quoted a price but we had nothing in writing. They honored the sales price when we came in to purchase and gave us an incredible deal! They honored our budget and did whatever the could to keep us within those limits. We will definitely be returning in the future!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

shady!

by reesecup7 on 01/27/2015

This place is horrible! Went to buy my son a new car before he left for basic training and that was a mistake. They were having some difficulty with the bank going back and forth, at 8 pm and instead of saying we will need to work on this more in the morning they went ahead and had us sign all paperwork and fast forward a full week later called us and told us we didn't have a loan! Really a full week people? Terrible customer service I will never step foot back in this dealership. And they also deal with Chase bank who flat out told us my son would not be getting paid while he was in BASIC training! You all need to check yourself! NEVER NEVER will Johnson city Honda or Chase bank EVER get my business!!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

BUYERS BEWARE! DO NOT GO HERE!

by zoey610 on 02/27/2014

Do not go here for a car! Finance manager(s) do not double check figures! We traded in a car & were told they would pay it off. A week after the purchase we received a letter from the finance co. that we still owed several hundred dollars on our payoff! No one from this dealership ever called the finance company to find the exact amount owed! Called the dealership & was told several times they would call finance co. After another week, called dealership again to see if they found out anything & was told they can't talk with finance co. because of confidentiality! And was also told because we had already signed paperwork there was nothing more they could do! Go somewhere else for a vehicle unless you enjoy getting the run around with customer service!! Once you sign on the dotted line at this dealership you're left holding the bag! Be VERY careful if you're considering going here. Better yet drive on by! This place has no customer service whatsoever! We are very disappointed in our experience here & will never go back to this dealership! Takes forever for return phone calls or emails. Once you buy here, you're forgotten & left paying for their mistakes! This place definitely needs to learn how to treat their customers!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Don't stand behind Sale

by Smooky12 on 02/16/2013

When I bought my car from them I expressed concern over the tread on the tires but was assured by the agent they would not sell a vehicle without proper tread but when I took the vehicle for inspection it would not pass inspection due to the tires. I called the dealership about this issue and after having to leave several messages before getting a call back I was informed they would not replace the tires. I also had a popping sound in the front end and they gave me a number of another dealership to schedule an appt. I was told they would call the other dealership and let them know about the problem but when I called the other dealership I was informed they had not called. If you want to buy a car from a dealership who doesn't stand behind the vehicle then this is the place! Don't buy here.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Forever JC Honda

by Corinicole on 01/14/2013

I was very interested in purchasing a new 2013 Honda Accord. Originally I went to Phil Bachman Honda in Kingsport seeing as how it is closer to my home. AWFUL experience. Never did I feel like they truly wanted to make a sale. I had to keep calling persistently to get answers. I would wait around for 4 and 5 hours at the dealership and nothing was solved. When I finally got an answer, they said they need 5K down! So....after finding that out I called Johnson City Honda to ask what time they closed in hopes that something could be done. I spoke with Brandi and she was extremely nice and informed me that until everyone was gone, they would be open. I arrived around 7p.m By 9:30pm...I was out on the road in my new 2013 Honda Accord :) Van was my salesman and he was AMAZING. He truly went above and beyond to help me in anyway possible. O and...NO MONEY was required down. I will always choose Johnson City Honda, for my Honda dealership of choice.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Civic LX

by autosavants on 06/08/2012

I leased a Civic LX from Van Redstone. Very straight forward guy, answers all questions and even the ones you didn't think to ask. Would buy from him again! 5/5! - Octavio

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service review

by nana45 on 05/22/2012

Wonderful service and wonderful people work for honda. It was a great experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase review

by nana45 on 05/22/2012

This is the 5th honda that I have purchased and have never had a bad experience with Johnson City Honda. My sales person Van Redstone did a wonderful job. I was in and out of the dealership in no time. They worked with me to help me get the car and deal that I wanted

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Van Redstone is good at his job

by happyhansons on 05/19/2012

Van Redstone was very engaging and personable. He made the painful work of spending money less so.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great CR-V

by 1961pambaldwin on 03/20/2012

My girlfriend had recently purchased a CR-V from JC Honda. She spoke very highly of Rick Keese (salesman) and how much he helped her. We had emailed him to make sure the vehicle was still available and was so impressed at how fast he was to contact us back with an answer. So when we arrived Rick is the one I asked for. He was very knowledgeable and answered all my questions. I found one that I liked and did a test drive. It ran great, was clean, and of good quality. I did purchased this CR-V!!!!. The only negative about my experience is that it took so long for the process to be finished. I do realize that it was busy and the finance man had a lot of people to see, but it really took a while. I would suggest and highly recommend Johnson City Honda and Rick Keese to anyone looking and shopping for a new or used vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful Experience

by shalaina29 on 02/01/2012

John Steffner is the best salesman ever! he did a great job working to get me my car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2010 Honda Accord

by hgalyon on 01/27/2012

I initially found the car I was looking for on the Johnson City website and employees were very quick to get in touch with me regarding the vehicle and remain in contact with me since we were driving 1.5 hours to the dealer. Our salesman John Steffner was very patient with us and gave us ample time to look over the car. He worked well with us to ensure I was comfortable with the car and my monthly payments. When I returned to the dealer at a later date, everyone was again wonderful and helpful. Great experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!!

by loraras on 01/02/2012

We were very pleased with our experience at Johnson City Honda! John Steffner was our salesman and he was wonderful to work with! We felt valued and respected! I would highly recommend JC Honda and Mr. Steffner!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very Pleased with Salesman

by jtoth on 11/30/2011

I just purchased my 3rd Honda in as many years from J C Honda. The salesman was John Steffner. He was very curious and worked w/ me on making the sale to my satisfaction. He was very pleasant and I would recomend him to anyone wanting to purchase a vehicle. I never owed a Honda until 2008 and have been so pleased I have returned to purchased 2 more Hondas. Both certified used. The service department is another reason I returned. They are great too and Bubba the shuttle driver is to be commended too. Keep up the good work Joe!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2012 HONDA CIVIC

by drained1inc on 11/10/2011

I would like to thank everyone at Johnson City Honda for being really great people to deal with. I had a car i was upside down on and Jim Moore was the guy i had been working with. It was almost 6 months of hard trying and crunching numbers but he pulled thru and got me a car that is AWWWWESOME brand new 2012 honda civic lx. Id recommend anyone to come buy a car at JOHNSON CITY HONDA because they get the job done!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pam's CR-V

by 1961pambaldwin on 10/18/2011

I purchased a used Honda CR-V from Johnson City Honda. I love my new SUV!!! It runs so smooth and is beautiful to look at! My salesperson was Rick Keesee. Rick was very knowledgeable about the car and was able to answer all the questions I had. He pointed out each and every feature the car had. Rick was very polite and didn't talk down to me because I was a female (like so many others have). I have purchased my last three cars from Johnson City Honda and really suggest others do as well. I looked several places for an SUV before I found this one and I couldn't be happier! I will return to JC Honda again! If you do, ask for Rick Keesee...He's really good.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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