Smail Ford Lincoln

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Customer Reviews of Smail Ford Lincoln

1.2
Overall Rating
(11)
Recommend: Yes (2) No (2)
Write a review: Sales | Service
11 Reviews
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sales Rating

Great salesman. Knowledgeable and respectful

by Mjmst12 on 06/17/2017

We purchased a 2017 Ford Focus. The salesman, Zimmy, was knowledgeable and respectful. The deal went quickly and smoothly. This was my sons First experience buying his first car and I am glad it went like it did. He will probably be a Smail customer forever.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

WOW - great dealership!!!!!

by shelleyc1 on 04/11/2016

I was referred to this dealership by a friend, and although it is out of the way (almost a 2 hour drive) it was totally worth it. The sales person Brady was great. Not pushy at all and very attentive. The sales manager Joe was equally fantastic. They were very understanding of my financial needs and were very accommodating to make the deal work. It was actually a very smooth process and wasn't uncomfortable at all. It was also very quick! I was in and out with a new car in a few hours!! I will continue to drive the extra distance to go to Smail.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Poor reconditioning, poor followup

by BretDonovan on 04/09/2016

Everybody was great the day of the sale (except for the usual tactics of lowballing the trade and offering a sky high interest rate to make a buck). I had some concerns with the vehicle after getting it home, but nobody so much as made a follow up phone call until I rated them poorly on the survey I received from Ford. The service department stepped in at that point and addressed only two of my four concerns, then never called to follow up either. I will not buy another vehicle from Bud Smail

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Bud Smail Lincoln

by Gamberoni on 02/22/2016

Traded a 2012 Cadillac SRX on 25 Jan2016 and they have not paid off trade as of 22Feb2016. We were already charged 1 payment on Cadillac and now have payments due on Lincoln. Called and stopped in to dealership last week and was assured it would receive immediate attention. Has still not happened

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

service Rating

Only the Best for my Classic Del Sol

by dioned on 07/17/2015

I think your mechanic Dale Moore is such a huge asset to your business. He is straight forward and doesn't do things to your car that is not necessary or will only increase my bill. He gives sugestions to me on how to keep my 94 Del Sol running correctly. He appriciates the older Hondas and is very carefull when working on them. I have had my Del Sol damaged at other shops becuase of carelss mechanics. I will only take my car to Dale at HOnda for work

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Correct Diagnosis

by jimmyjames3228 on 07/16/2015

I heard a noise coming from the driver side front wheel of my 2007 Ford Focus. The staff quickly diagnosed the problem, a part was ordered and the car was repaired. The waiting room is always clean and supplied with a television, reading material and refreshments. Smail offers a shuttle service to the local Westmoreland Mall, which is a unique perk, that is greatly appreciated. This option definitely makes waiting, for repairs to be completed, a better experience. Thank You!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Very Satisfied

by KP514 on 07/10/2015

Bob in the service department knows his stuff and very helpful. He always keeps me informed as to what is going on with the service. I will recommend him in the future.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Excellent service

by Service4961 on 05/27/2015

Service advisor was courteous,kept me informed and got the service done in a timely manner.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great job

by roscur on 04/06/2015

Everything was terrific. Thanks for a good experience

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

First Oil Change

by mcvickerk on 04/01/2015

This was my first oil change on my new 2015 Ford Explorer. I thought it was at no charge and it was 1/2 half off. I asked to have my tires rotated and they were not. This is not a big deal, I will just get them rotated at my next oil change. The staff were friendly and my wait was close to what they said it would be. I did like the free car wash!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great service

by newlou on 04/01/2015

Got what I paid for

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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