Flow Subaru of Winston-Salem

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Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 5:30 PM

Customer Reviews of Flow Subaru of Winston-Salem

4.3
Overall Rating
(6)
Recommend: Yes (5) No (1)
Write a review: Sales | Service
sales Rating

Flow Subaru of Winston-Salem delivers a top notch buying experience.

by C. Roger on 06/28/2018

From our first visit through the delivery of our new Outback, the process was pleasant and professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
11 Reviews
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sales Rating

Flow Subaru of Winston-Salem delivers a top notch buying experience.

by C. Roger on 06/28/2018

From our first visit through the delivery of our new Outback, the process was pleasant and professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Horrible experience

by Dissappointed on 04/11/2018

I bought a new 2017 Impreza from Flow. Had two engine rebuilds before car had 13,000 miles. Car is using 1.5 quarts of oil every 1000 miles. Dealership is incompetent and does not support the customer. Dealership also cheated on both oil consumption tests by overfilling crankcase with oil. Put 6 quarts in an engine specified as taking 4.7 quarts. Gold plus extended warranty is worthless.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Go Flow Subaru

by Reetzsan on 09/23/2017

The best experience I have ever had when it comes to car maintenance ! Friendly, honest, and quality work! The Service Manager (Jay) is knowledgeable , and more than accommodating . Each person is treated like family!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Flow Subaru

by JCC2537 on 08/21/2017

Stopped by to look at the Outback after having a less than desirable experience at another dealership( not a Subaru dealer) which lasted days before I gave up. The salesman was great, no pressure, we took a 20 minute test drive and he explained every aspect of the vehicle. I brought my wife back a few hours later ( since I was shopping for her) and drove the Outback home. As I told the entire team that night best experience ever buying a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Cost sharing

by bmgordon on 06/16/2017

My car is old and has a lot of rust underneath. When they replaced my wheel bearing there was collateral damage and they only charged me 50% labor on the 2nd repair.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

adjusting Isight

by joeledwards on 07/09/2016

I did not ask for a quote before the work was done. They were very friendly. scheduled appointment according to my schedule. provided transportation as needed. very timely. reviewed work done on completion. very pleased with work and service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best car buying experience ever!

by csull1113 on 06/28/2016

William and David did a wonderful job and took excellent care of my wife and I. We are very happy with our new Forester and look forward to dealing with the friendly staff here again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Perfect Service

by Dray722 on 06/27/2016

This was my first 6000 mile service that was performed. I called and made appointment, walked in and within an hour, it was done including state inspection.. Then washed and vacuumed as a bonus. Couldn't ask for better service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best car services and customer service EVER

by jfdippold on 06/19/2016

So there I was (true story), driving my 8-month-old pregnant wife and Labrador across the country to our new home to start a new job. Sunday afternoon our 2011 Outback thrashed in death woes and came to a halt outside Winston-Salem, a place I’d never even heard of let alone been before. A tow truck dropped us off at Flow Subaru and I arrived stressed and anxious first thing Monday morning hoping their service department could fit me in their busy schedule. Shane greeted me, saw my concern and heard my story, and next thing I knew the head mechanic (Dave) popped in early to take a quick look. A long story follows from here, but all that needs to be said in this forum is that I have never had such an outstanding customer service experience with a car. Shane is “the man” and took excellent care of us, and many months later our Subaru (which was not in good shape) still runs like a champion, a testament to the mechanics at Flow (who, as it turns out, have a remarkable reputation in the Subaru world). I would not hesitate to return with any concerns, and when it’s time to upgrade cars, I will make the 3-hour trip to visit them. –Jonathan D., Goldsboro, NC

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Terrible Service, Rude Management

by theblevins on 09/08/2014

Upon arrival we waited 30 mins before anyone even spoke to us that worked at the dealership. We were ready to buy and knew what we wanted. The manager had a bullying attitude and tried to sale us a car we did not want. He continued to talk to us like we were stupid and told us that he didn't want to even have black cars on his lot because of the "acid rain". We wanted a black car. He finally talked us into taking a test drive in a car that was similar, with a promise of working with us on price if we got the car off his lot. We fell in love with that car and was ready to buy it. Once it came down to numbers we expected him to be true to his word and at least negotiate with us somewhat on the price. They only offered us half of what we have been offered at multiple dealerships on our trade in and was unwilling to come up. Also, he then said he could do nothing for us on their price like he had promised us previously. Our salesman was wonderful but other than that we would never buy a car from this dealership as long as they employ management with the ethics we experienced. 3 hrs of our life wasted that we will never get back!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Excellent place to by a Subaru

by epowell3 on 03/06/2013

Friendly and easy to deal with. No pressure. We didn't have to walk out to get a good deal. They let us take the new car home by only leaving our trade-in. Best dealership we have ever done business with and we have dealt with a lot of dealers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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