Flow MINI

Today 9:00 AM - 7:30 PM
Sunday
closed
Monday
9:00 AM - 7:30 PM
Tuesday
9:00 AM - 7:30 PM
Wednesday
9:00 AM - 7:30 PM
Thursday
9:00 AM - 7:30 PM
Friday
9:00 AM - 7:30 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Flow MINI

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
service Rating

FLOW Mini Service Dept.

byfvdiggson 04/01/2017

It is always a pleasure to go into the service department because the service reps are professional and courteous. I drive 50 miles to service my mini and it's worth the drive! From the cleanliness of the waiting area (snacks, water, wifi) to the ease of getting a courtesy car is a great experience!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
4 Reviews
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service Rating

FLOW Mini Service Dept.

byfvdiggson 04/01/2017

It is always a pleasure to go into the service department because the service reps are professional and courteous. I drive 50 miles to service my mini and it's worth the drive! From the cleanliness of the waiting area (snacks, water, wifi) to the ease of getting a courtesy car is a great experience!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Totally dishonest dealership, horrible experience

byhankr2on 08/13/2015

Lets cut to the heart of it: there's a good reason why Flow owns a dealership for every possible make of car you can imagine in Winston-Salem, it's because the franchise is built around overcharging customers. Every car on the lot is overpriced by about 15-20% compared to the fair market value...I'm talking dealership estimates too, not comparing vs. private sellers. Worse still, when you ask for some wiggle room on the sticker price they say that it is a 'no haggle' price. Whoever heard of such a pile of crap? Especially if you are trading in a vehicle you can be damn sure they will haggle you down on your trade-in value and nickle and dime you to death on every possible defect so why the double standard? Simple, it allows them to bend their customers over the barrel and maximize their profits. Be aware, do your own research on Kelly Blue Book or any of the good estimate sites so you know the real value of the car you are looking at. The best advice I can give you if you are in the market for a Mini is to take your business elsewhere but if you prefer to make up your own mind, be armed with the following information going into Flow Mini, here are their tactics (note: we were shopping for used cars only, I can't speak to new vehicles): 1)They'll show you a big list of all the repairs made to the vehicle in their shop since they acquired it. Pay special attention to the numbers. The first thing to note is that it's about 60/40 split between labor/parts...remember they have a full garage on site and a team of mechanics to maintain their vehicles, they aren't paying labor at anything approaching the $100/hr they are claiming on this sheet. Also they round everything up...an oil change takes 10 mins, not an hour but that's what they'll put down for the labor. They'll also list several made-up line items specifically to inflate the price, like 'detailing' for $100...but when you look at the car there are still scuffs and scratches in the paint and the interior/dash is grubby...so what exactly did they do for detailing? Nothing. Maybe a vaccuum and a wash but that's about it. There will be some valid repairs on there for sure, but the majority are grossly exagerated. 2)They charge a $600 'documentation fee' with every purchase. North Carolina has no law to cap how much dealers can charge for this fee and Flow Mini takes full advantage as that $600 is among the highest charged in the nation! What is a 'doc fee' exactly? If you've ever sold a car privately you know how simple it is, you sign the title on the back, give the buyer a bill of sale, take your tags and that's basically it. It's up to the buyer to comlete the requisite paperwork with the DMV to register the vehicle, etc. Flow Mini likes to pretend that they're doing you a huge favor by handling these simple tasks by tacking on $600 onto your bill. Sure, the DMV is not fun but is it worth $600 to you? It's a perfect example of a sleazy tactic to exploit the consumer. 3)Misrepresentation of features: we found numerous inconsistencies between what features they listed online and what the vehicle on the lot actually had. For example, they would list it as having the "sports package" when all it had was the stripes and maybe the special headlights but it wouldn't have anything else (e.g. 17 inch wheels, stability control, etc). Or it would list it as having heated seats or the premium sound or the panoramic roof and it would simply not have these features at all. One or even two mistakes I could write it off as basic human error, but we saw it with every single vehicle we looked at. That's intentionally deceptive and calculated, and not the kind of people I want to do business with. 4)My BS alarm started clanging like mad when their 'sales manager' started touting their 2 yr warranty and how it was absolutely necessary that the vehicle always be serviced at the dealsership because the engines were 'special' and had a 'special computer' that controls everything (he said that repeatedly), that they take 'special oil' that requires an expert to change or you'll ruin the engine. Really buddy? A quick search online shows that Minis take 5W30 synthetic, which is very common (second in popularity only to 10w30 in the country)...and computers? this isn't the 70s, all cars made in the last 25-30 years have custom computers, ask any mechanic. This is about the point where we got sick of having smoke blown up our butts and decided to leave before we found their hands going thru our pockets. Overall just a very unpleasant experience for us, we were treated like idiots and any points we made about the actual value of the vehicles were treated with contempt, as though we should trust their valuation over that of an impartial 3rd party (like KBB)...absolutely ridiculous.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Excellent Service

bybruindevilon 08/17/2009

Spending my time between Virginia and North Carolina, I have had to frequent a variety of Mini dealers to service my car. Without a doubt, Flow Mini has provided consistent customer service and quality repairs above and beyond any other dealer or repair shop. Even though Mini is opening a dealer in Raleigh, NC, I am fairly certain that I would rather drive 1.5 hours out of my way in order to continue to get the quality of service I get at Flow Mini. During routine 60K maintenance, I was told that I had to have my power steering pump cooling fan replaced. With the current state of the economy, the thought of unforeseen repairs angered me. The service department calmly explained the situation and allowed me to address my concerns. They handled the situation professionally, and I was pleased with the outcome. Another situation regarded power steering repairs. Again, they were very professional in their tone and demeanor, calmly explaining the situation. I spoke with the service manager for a more in depth consultation and he allayed my fears regarding the repairs. I am sure that every dealer will have missteps in their service, but I'm happy to say that I have experienced nothing of the sort here. Kudos to the service

  • Recommend this dealer? Yes
service Rating

Service at Flow Mini was terrible.

bysarober2on 03/10/2008

I drove 2 hours to have my Mini serviced at Flow Mini in Winston Salem. When I arrived there, the service representative assured me he would find out how long it would take to service my vehicle so that my husband and I might go to the mall while we wait. I had to go back to the service desk2 times in 45 minutes just to find out if we could leave for the mall. I was the only customer in the entire building. Finally, the service rep, said he would get someone to drive us to the mall because it would be at least 2hours. So, approximately 20 minutes later, a service person drove us a couple miles up the street to the mall. When we returned to pick up the vehicle, the bill was more than I had expected. I asked why. The service representative rudely explained the bill also telling me don't expect people to work for free. I explained that some of the work was going to be paid by my insurance company and I wanted to be sure of how all that worked since I'd never had to do that before -- Not that I expected anyone to work for free. The man rudely said that I was trying to get out of paying the bill. I tried to nicely explain that the money wasn't a problem but... well, he interrupted me time and time again. While I was on the phone with my insurance lady he was arguing so loud with my husband that she told me to call her back once all the shouting stopped. He finalized saying that I could go somewhere else since I wasn't going to be responsible for the bill and reminded me that FLow MINI doesn't work for free! He wouldn't even allow me to explain the circumstance. I did raise my voice at that point and I also started to cry because it was so ridiculous!!! I did not expect to drive that far to have work done on my car to be treated the way I was treated. The manager of the store came to talk to me. He listened to what I had to say and said his employee had a different version to tell. Well, I was there and I know how he treated me. The manager didn't even make it right. No apologies, nothing. I will never return to that store and if any of my co workers, family or friends want a BMW or MINI, you best believe I will steer them away from this dealership. The entire trip to this place was a nightmare that ended with myself in tears. Totally ridiculous. Do not go to Flow MINI in Winston Salem. If it's like that in the service department, can you imagine how they sell any cars??

  • Recommend this dealer? No
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