Undisclosed Issues with Vehicle
My family and I were sold a pre-owned vehicle with several issues not disclosed before, during, or after the sale. A little honesty would have been appreciated, and we are truly disappointed in Toyota as a brand given its dealerships are extensions of it.
Wouldn't Even Drive Vehicle
Took vehicle in because I don't have Diagnostic machine to check engine components air flow, gas pressure ,etc, told them everything I had done (new parts I had replaced) and explained there is no check engine light etc, you had to drive the truck to feel the stumble didn't even drive truck said running great and charged me for nothing!I suggest in taking the ride to Modern or Shelor,before waisting your time with Your Home Town Dealer!!!!
Out of Towner
I was from out of town and looking in to purchasing a used Toyota from a smaller, private dealer in the area. Prior to purchasing the vehicle I wanted to have a certified mechanic check it for any and all issues. A Toyota dealer seemed like seemed like the ideal place to have this done. I was HORRIBLY WRONG. After looking at the car, they said it was in great shape. Then proceeded to try to up-sell me on a timing belt and water pump - to a vehicle I didn't even own yet. This should have been my sign. After purchasing the car it started leaking gas due to the excessive rusting under the car. The rusting is substantial, unmistakeable and certainly effects the car's value and life span. There is no way Mt. Airy Toyota did anything more than hook this car up to the computer. Honestly I doubt if they even did that. I had to contact them 10+ times to get any type of response. In the end they refunded the cost of the "inspection". The whole reason I took this car there was to avoid spending $10,000 on a bad investment. Now they just want me to go away. STAY AWAY! Do not trust this service department. Lots of excuses, poor workmanship, poor follow-up and poor customer service. Worst experience I have ever had.