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Customer Reviews of Union County Kia

4.5
Overall Rating
(28)
Recommend: Yes (24) No (4)
Write a review: Sales | Service
sales Rating

Awesome Experience /People at Union county Kia

by paull43 on 11/29/2017

I went to Keffer Union County Kia November 14 hopefully to trade in my 2007 Hyundai Sonata for a new leased Optima. I met up with Bernie Graham in the showroom, and he actually remembered me from awhile back when I had our family Sedona in the repair shop for maintenance. The experience was great, not just from Bernie but all staff in the sales dept. We struggled with the cost and the right car for awhile but eventually and a lot of patients on Bernie's side, I was able to get exactly the car I wanted and for a great price. I have been going to this kia now for over 8 years, and will highly recommend them to anyone that wants an amazing experience buying/ Leasing a new or used car, and if you want a very knowledgeable/ experienced sales person, just ask for Bernie Graham.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
28 Reviews
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sales Rating

Cant trust a car salesman

by samson01 on 01/21/2018

I found a car that i liked, and after setting an appointment with Dante he told me that there was someone else looking at the same car could i come earlier. i arranged to meet him at the dealership at 9:30a. i got there on time, and he even said, Im glad you got here early because its first come first serve. He walked away to get the keys, and when he was gone the other customers came in. They were being helped by another salesman. i went in search of Dante, and told him that i was here first. he just shrugged and said "it happens". he didnt bother to tell the other salesperson that i was here first, he just walked away to help another customer. I watched him and his salesmanager laughing about it as i was leaving the dealership. i dont care about the car...i drove 40 min out of my way to come to his dealership. i will not ever reccomend this dealership or that sales staff to anybody.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Awesome Experience /People at Union county Kia

by paull43 on 11/29/2017

I went to Keffer Union County Kia November 14 hopefully to trade in my 2007 Hyundai Sonata for a new leased Optima. I met up with Bernie Graham in the showroom, and he actually remembered me from awhile back when I had our family Sedona in the repair shop for maintenance. The experience was great, not just from Bernie but all staff in the sales dept. We struggled with the cost and the right car for awhile but eventually and a lot of patients on Bernie's side, I was able to get exactly the car I wanted and for a great price. I have been going to this kia now for over 8 years, and will highly recommend them to anyone that wants an amazing experience buying/ Leasing a new or used car, and if you want a very knowledgeable/ experienced sales person, just ask for Bernie Graham.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Look Out

by GraceCa on 11/23/2017

Even though we were misled about the features on the car and waited for hours and hours while the deal was made (I think to more or less wear us down) we had kind of come to terms with what was done to us but then I received this two days after we bought the bait and switch. Hi Mary , My manager asked me to reach out to you about your Soul that we looked at a few days ago. It's all about lining up potential buyers, and we may have found a way to go. If it is still available, we may have an opportunity to improve our trade allowance. If you're available in the next day or so, please allow us to take a second closer look at your vehicle. Please call ahead as this is a fluid situation. This added insult to injury. They don't even realize that they have already fleeced us and want to do it again. I love my Kia but be careful where you buy and make sure you deal with people who have integrity. Surely not all Kia dealerships are like this one.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great Experience

by fletcher1108 on 10/26/2017

Went in needing a car asap. Little worried about credit and what I could afford. Wasnt even sure what I wanted just knew I had a budget and needed a reliable vehicle. In steps Chris Williams. Not only did he guide to what I truly needed it was just a great experience.overall. You walk away feeling that you not only have a a great ride but a good friend. I highly recommend Chris to anyone looking for a painless purchase. Thanks again and we will continue to do business with them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best car buying experience

by Winfield on 10/20/2017

This was the best experience I have had in a long time. Bernie was awesome in 3 phone calls in a couple of hours he had my deal done. I went to the deslership I signed paperwork and drove home. It was so easy and everyone was friendly and nice

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

First Quality Dealership

by Popo1957 on 10/06/2017

The service that I was given throughout the whole process of purchasing my new Kia was top notch. From the salesman to the individual managers, everyone was respectful of my time and choices. They were not overly pushy or suggestive, like one might find at other dealerships.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Most wonderful people

by Twalt2017 on 10/03/2017

I bought an SUV there just yesterday these people are the most polite and will work very hard for you I will not but anywhere else a special thanks to Mr Bernard Graham you were awesome

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I purchased a used Volvo from Alex

by ChristyA on 09/29/2017

I purchased a used Volvo from Alex. He was very helpful. He even came and picked me up to get my Volvo. He went the extra mile to make sure I was satisfied.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lease trade and purchase

by cmadsen421 on 09/23/2017

Super friendly, great prices. Was able to quickly come to a happy median on a lease trade and purchase. Would definitely recommend. Ask for Brandon Jolly, he was a great help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

first time buyer

by nikki555 on 08/31/2017

Jerrold Lawson was so nice and really worked hard to make sure we were able to not only get our first new car but make sure we enjoyed our experience. It was awesome. we recommend coming to Union Kia and seeing Jerrold! thanks for everything!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Friendly and honest. Very easy to work with. See Don Flint!

by SRobinson on 08/30/2017

We just went to basically look around, and ended up finding something we really liked. Don was very friendly and right on top of things. We needed to get to an appt later that day, so he went out of his way to speed the whole process up. He was also able to match another offer we had, and we were very satisfied with the monthly payments too. He even had it thoroughly cleaned and detailed before we picked it up. Thanks Don! We really appreciate it!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Underpromised, over-delivered

by DTDynomite on 07/31/2017

I haven't purchased a brand-new vehicle since 2009 nor ever leased in my life so, I admit, at first I was nervous. However, my experience was the best I ever experienced at any car dealership! If you are in the market for a new vehicle, you definitely can only go right with KIA and seeing Tez for all of your car buying needs! Keep up the great work and outstanding service!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Love My New Car

by Rich_Eb on 07/31/2017

I spoke with Dontez about wanting to purchase a Sorento. I told him what I wanted and with his product knowledge he showed me the Optima. I thought I wanted an SUV. I love my new car, (and its better on gas)!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Shawn Tate is the BEST!!!

by Breanna17 on 07/25/2017

7/22/2017, we did not go to purchase a car. First the dealership is beautiful and very clean.Shawn Tate greeted us with the up most respect. I would recommend Union Kia to anyone looking for a professional car buying experience. Please go and ask for Shawn because he will get the job done. 2017 Kia Forte Owners

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Alex is the man

by Streater222 on 07/11/2017

I went in today with a hope and a prayer, but after meeting Alex he not only helped me out he got Me into a car #NICE2017 He was straight forward and to the point!! You guys come check Union County Kia out and make sure you ask for ALEX #He'stheman

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful Deaership

by LGBrownlee on 06/22/2017

Shopping for a vehicle isn't fun but I had an awesome experience at Union County Kia thanks to an awesome salesman named Bernard Graham. I certainly will refer others.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Brandon Jolly is the best

by Kamm2412 on 05/27/2017

I went to the dealership expecting great things to happen and sure enough thats what I got. When we pulled up no the lot no one came out to help but then we met Brandon Jolly. Brandon took his time to help me pick out the right car and even made sure the price was right. Brandon was honest & friendly . I based my stars off his performance and who he was. I didn't care for mike he was kinda rude and i didn't trust him at all. Brandon took my car back to be cleaned and they did a horrible job i had peacans in my arm rest thing in the middle. I didn't say anything because i was ready to leave. If you need a car and need a great salesman ask for Brandon Jolly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Unlike ANY Other Dealership!

by Aly___S on 05/16/2017

AMAZING!! Unlike any car dealership I have EVER been to! I dreaded it. Three years ago I gave up on the dealerships and paid cash for a car. It was time to get something newer and more reliable. I had been to three different brand dealerships from Charlotte to Fort Mill and I was ready to give up. So tired of being held captive and not seeing the price online OR the price I was told hours and hours before. I went there prepared to be tough, no games. I didn't need to though! They were wonderful! The cars were the price shown online, and I was in a car for a test drive in minutes! Every SINGLE person we came in contact with went out of their way to greet us, offer us something, etc. NOT just the sales person working with us (who was also very nice). They have hired a great group of people that are genuinely friendly and personable to everyone they come in contact with. Talk about hospitality and customer service - A+! They really care about the total customer experience and it shows. Some of the great people I came in contact with that you might want to look for: Brandon Jolly, Michael Reed, Alex Matzke, Bernard Graham (who I didn't talk to much but he always had a smile!), Eric Perryman in finance. If you're looking for a car - Go here. If you're tired of the games and being held hostage- Go here now! You will NOT disappointed!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I love my Kia

by carolynh on 04/29/2017

Shawn Tate was my salesman and he did what I expected him to do. When you are looking for a car Union County Kia is the place to go! Ask for Shawn Tate he will take care of you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car buying made easy

by Kbernesser on 04/29/2017

Having to buy a new car is stressful and nerve racking as it is. Union County KIA and Shawn Tate made the process comfortable and easy. No prrssure like at other places. He catered to what we wanted not what he wanted. Communication was clear and efficient. We were not overwhelmed with phone calls. The sorento is exactly what we were looking for. Thanks to Shawn and Union County KIA we have a great vehicle

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Not ready for out of State Transactions

by Dizrig1 on 04/27/2017

I recently purchased a Kia Soul EV from Union County Kia and found the process both exhilarating and exasperating. Kia Soul EVs are not sold in Florida where I live so the whole transaction was conducted online and over the phone. After shopping around and making a few offers, Union County came through with the best price for a 2016 shipped to my door, tax tag and title. Unfortunately, where sales was on point, the finance department continually dropped the ball and needed frequent phone calls and emails to complete the paperwork. On more than one occasion I was told documents were over nighted when they were not, causing unnecessary delays. They arranged shipping and delivered the vehicle as promised except they neglected to attach the temporary tag, and I had to wait a couple of days for an overnight delivery of the paper tag. As I am writing this review almost two months after purchasing the vehicle, I still do not have my permanent tag. I have heard a slew of excuses from it takes up to 45 days,(the temporary tag only last 30 days) to the paperwork was lost. This experience tells me they are not equipped to handle out of state transactions. They talk a good game on the phone, but follow through is abysmal. I am in love with my new ride, it is just what I wanted. There is a free Uvo account feature that can be useful for remote charging and other functions. I went to a local dealership to reset the account but they could not help there. I was able to reset it by calling customer service over a lengthy call, but they were very courteous and we got it done. In summary, great car, quick and easy sale but terrible follow through from the finance department.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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