Charles Johnson/Gabe Faria
Sales experience was open, honest, professional, knowledgeable and respectful of my time. I will definitely go back to this dealership in the future.
Charles Johnson/Gabe Faria
Sales experience was open, honest, professional, knowledgeable and respectful of my time. I will definitely go back to this dealership in the future.
It's the little things
Let me first say that I believe it be standard practice to receive 2 keys/fobs with any car purchase whether it be new or used. Maybe I have just been lucky, but that has been my experience without question for all previous purchases. With that in mind, I was shocked to learn after my purchase that I would only be receiving one key/fob. Of course, I did ask for the 2nd key, but I was denied on two attempts. I understand that misunderstandings can happen, but most quality businesses will at least work to come to some compromise that makes both parties comfortable. That was not the case here. It is more of a too bad, so sad attitude with these guys. Anyway, my larger point is that I think that this is a dealership that you have to be on guard against. Some would say that is true most all the time when buying an automobile, but I have not found that to be the case actually. So, I will be returning to those dealerships in the future and consider this visit and purchase a mistake for me.
My experience was awesome from start to finish the sales person and GM stayed true to their word. I have no reservations referring anyone to this dealership. I was very impressed with the level of honesty and service displayed by the sales team. Who knew making an automobile purchase could be such an awesome and pleasant experience. Sheila J
Highly Recommend Buying a Hyundai from Keffer
My husband and I needed an SUV in our family between the two of us for a more family vehicle and for loading larger items. I searched and searched for the perfect SUV, I wanted something family but, sexy and sporty at the same time. Coming from a smaller car, I wanted an SUV that was easy to handle. I fell in love with the Hyundai Sante Fe Sport! After our search for my perfect SUV, it was a matter of where we were to purchase the car. I emailed several dealers and found Chris Wesley! What a pleasant surprise! I typically avoid dealing with sales personnel at dealerships but, he wasn't pushy or aggressive and listened to all of my wants and needs and was very patient. Chris gave us the very best price $$ on the SUV I was seeking out of 12 dealerships in the local Charlotte area! Chris saved us thousands of dollars compared to the other dealers who had over priced the vehicle and contained hidden fees, etc. The only thing you need to watch for is any financing options you might not know upfront with Hyundai, other than that, they have great promotions overall. Chris made the buying process as easy as it could possibly be and he also has a very pleasant demeanor, I felt like he cared. If you are on the hunt for any type of vehicle, I am sure Chris can assist better than anyone out there! Chris searched for the exact color, interior and model I knew I wanted. He acted quicker than anyone else and for that I was very grateful, we knew we were ready to buy. I have had my new Sante Fe Sport for a month now and couldn't be more pleased and have fallen in love with my SUV.
Very Nice Staff, Car has issues
I very much enjoyed my experience at Keffer and I felt like I walked away with a good deal. After driving a day or so, I realized that the bright lights come on randomly and the USB connector does not work at all. There was also a nail in one tire, which I am sure was there before I left the dealership because the tire was low and they filled it. After purchasing a new tire because it was not repairable, I took it in for a Virginia Inspection where I was told that it failed because I needed new brake pads and rotors on all four tires. The total was $1,300. Not a great feeling.
Be wary of buying used from them
The sales experiences was fine, I got along well with the salesman, until it came time to actually pick up the car. Something we discussed wasn't as it should be and he inferred to the Sales Manager that we hadn't spoken of it before signing the papers which we had several times. No offer of having the car looked at, they suggested I go to the actual manufacturers dealership to have it looked at which would have been a monetary charge, which they didn't offer to pay either. The detailing of the car was very poorly done, there was even a bobby pin in the ashtray as well as dirt and they did not offer to re-do it. Also, their claimed 120 point inspection WAS NOT completed. Now for the service dept. Four days after picking up the car I had one of the tires inspected for a leak. I made an appt and an hour after the appointed time my car was still sitting in the bay. They claimed the tech was looking in the back lot for the car, wouldn't you come to the service desk if you couldn't find it. LOL Once they did inspect the vehicle I overheard the technician make a comment about the tire/wheel. When the service writer came to tell me what they found he said they didn't find anything wrong with it and didn't mention what the tech had said. They also failed to notice a major issue that should have been seen by any novice technician. I knew what the problems were as I had the car looked at prior to my coming to the dealership. So either they are incompetent or purposefully neglected to tell me the issue with the car.
Hyundai Tuscon trade in lease
We had a great experience when it came to our end of lease options. Tom Mills presented all of our options In a non pressure format. We clearly understood our options and that resulted in our Leasing a 201I Tucson. A big fan of the Tuscon and Keffer Hyundai.
Chris Wesley was fantastic! Great customer service, he really went above and beyond to get me exactly what I was looking for. Not once did I feel pressured to purchase. He even followed with me a few days later to make sure I was still loving my choice! Will definitely do business with him in the future, and will refer him to family and friends. Thanks for everything! #PatriotNation
Had the pleasure of dealing with Tom Mills a truly professional person which made the car buying experience a total pleasure. Tom did everything that was asked of him. He made sure there were no unanswered questions, kept me informed throughout the entire process and assured me my new vehicle was sound and worthy of my choice. I traded in my 2012 Mercedes E350 and saved about 20k for like equipment on a new Mercedes plus warranty to 100k. Small world, Tom and I both came from the same town and went to the same school only 20 years apart, I'm still amazed Would definitely recommend Keffer Hyundi for a pleasurable car buying experience.
Until our visit to Keffer, we had not even considered a Hyundai. But after meeting the sales staff, going for a comprehensive test drive, and settling on an excellent price, we bought a Sonata Hybrid that same day.
Leased a new car - excellent service
Sales rep was Tom Mills. I was between a rock and hard place and out of options. Life had me in a spot where I had to get a car that day so I was literally at the mercy of the dealership. Tom knew this and still worked his tail off to get me in a good car at the price I could afford. I went in expecting to drive out in a used Ford Festiva or if I was lucky a 'smart car'. Instead he got me into an Elentra that literally still had the plastic covers on the seats (7 miles on it). The price was right where I needed it to be. I can't thank him enough.
Was not advised of no spare tire
Even though I specifically asked about the tools needed to change a tire, the sales person never bothered to let us know that the car did not come with a spare. The car hit a pot hole two days later and my son discovered there was no spare and was stuck and had to be towed. He had to get Uber to get home. I find this to be deceptive. I later read that Hyundai does not provide a spare tire as standard equipment, but they offer a spare as a customer option, implying that customers were aware of this. I was never told of this by Keffer. I consider the practice followed by Keffer to be misleading and corrupt. I don't recommend anyone do business with the company as their ethics are less than acceptable. Not including a spare tire is a business practice that I don't agree with, but is still valid. Not making it clear that the car does not come equipped with one is bad faith on the part of the dealer. I would have either negotiated a tire be included, or walked and not completed the transaction without coming to an acceptable solution.
Very Disapointed Customer.
Sold us a used car that had multiple issues days after driving it home and will not take ownership of it. The AC went out less than a month of owning the vehicle and the vehicle shakes when it reaches over 60 mph. When we took the vehicle into get serviced for the shaking they charged us $45 and ONLY balanced the tires. The shaking is still happening minutes after driving away and told us it wasn't their problem because it passed state inspection. DO NOT BUY a vehicle from any Keffer dealership especially not Keffer Hyundai. HORRIBLE SERVICE ON ALL LEVELS.
Attempted Switch and Bait
I purchased a car today. While with the finance manager, he tried to sell me GAP insurance. I knew I was not getting this, he said I can put the GAP insurance in your payment for FREE. I questioned how, after he fumbled over his words trying to lie, he then says, well the bank says you MUST get the GAP insurance. I told him I want to talk to the bank. The finance guy then says, well the bank likes for customers to purchase this insurance!!! He lied!!! I asked don't you and/or the dealership get a commission on these products, he said, NO!!! He lied again. I don't trust this dealership read all of your paperwork, do your research and ask questions. I told the "manager" he said he'll talk to the finance manager, which means he'll do NOTHING! He was not willing to do anything more than offer a pathathic apology and I guess tomorrow will be business as usual!! Proceed with caution with the Lying Never Dealership #ShameOnYou!
I went to the dealership today and this comment is based on my experience with this company since i got my car there. I went to the dealership today for a question that i had about some insurance. I was talked over by the managers and when i spoke up and told them i wanted to finish my sentence and speak the owner TOLD ME TO KICK ROCKS. I was surprised and said "Wow that's bad customer service". He then proceeded to say i was being mean to him so he was not going to take that from me and hes not here for customer service, hes here for cars. I was so surprised that the owner of the company would say that and showed me where the real focus is. Do not go do this dealership they treat you as a number and do not care once the check clears. I just wanted to have a question answered and now i really loathe going to this dealership and am terribly upset that they got my money. I was sold a car that had a power lock problem that the dealership didn't want to cover. There are WAY better dealerships then this one that only focuses on volume. When dealerships focus on volume to them you are nothing more than a number. I saw a number of people who recently purchased cars that had problems with them as well. In my opinion i dont think they really check the cars as they claim to. That's why their service department is always busy. I met a lady that had the car for four days that also had problems with her power locks...on a 2015 car....tell me someone checked that!!!!!. Speaking of the service department when i finally got the power locks fixed the technician put my window on crooked and they didn't even give me a receipt the first time. After going back to the dealership and showing them the problem the technician said "Sorry Bruh", and the parts manager gave me a free car wash coupon that i got from the secretary in parts that did not greet me or seem enthused. Everyone will be all happy when they want you to sign the papers to get the car and after the ink is dried they will change. I know this is a lengthy review but i had to let people know that this dealership sold me a car with problems, and the owner of the car dealership told me to kick rocks and that he didn't care. GO TO ANOTHER DEALERSHIP UNLESS YOU WANT TO BE ANOTHER NUMBER IN THE SALES RACE.
Fast Excellent Service
I just purchased my 2nd vehicle from Keffer Hyundai. I was browsing their site and located an awesome certified pre owned vehicle. I was contacted by Kenny who was awesome. He was not pushy but very friendly, informative and helpful. I came in knowing what I wanted and after the test drive Kenny started the process. I was out of the dealership in a quick amount of time with my new car. I am very pleased with my purchase.The finance manager was especially friendly and resourceful in getting me an excellent rate. I have never purchased a vehicle in such a short amount of time. Just for additional information my neighbor is on her second vehicle from this same dealer as well.
SERVICE MANAGER LIED TO ME
Also, earlier in the week, I had a bad experience with the service department at Keffer Hyundai. I was scheduled to have my driver seat rail replaced on Saturday, September 6, 2014 at 1:45 p.m. I actually brought the car in about 45 minutes early, and I was told by Vince o that they couldn't work on my car that day. He informed me that they need half a day to replace the seat rail, and they weren't fully staffed to do that on a Saturday. So, I told him that they shouldn't have scheduled me for Saturday, but I understood. So, Vince scheduled me for Tuesday morning at 7 a.m., and so I asked for a loaner vehicle so I could get to work. He said that wouldn't be a problem. I arrive on Tuesday, September 9th at 7:10 a.m., drop my car off, get the loaner, and go to work. Around 5 p.m., I call the service department and speak with Vince. He tells me that they weren't able to get to my car, and it would be finished on Wednesday. After hanging up and thinking about it for a few minutes, I call back and ask to speak with the service manager' I believe his name is Sean. I tell Sean that I don't understand why they couldn't get to my car that day. If they knew they were going to be busy, why schedule my service for that day. I ask if they have actually done anything with my car. He puts me on hold for a while, and when he returns to the phone, he tells me that they have the seat apart but didn't have enough time to finish it. I decide that I'm ok as long as they were actually working on my vehicle. On Wednesday after work, I call the dealership around 4:30 p.m. to find out the status of my vehicle. Again, I'm told that they were not able to get my vehicle finished and that it would be finished on Thursday. So, I decide to go to the dealership to see what's going on with my vehicle. I get there and ask someone in service to check on the status of my vehicle. The young man goes to the garage area, comes back, and looks something up on the computer. He tells me that my vehicle is out on the lot. Immediately, I ask to look at my car, because I know that if the seat is apart, they aren't moving my car out of the garage. So, the young man takes me to my vehicle. I open it and see that my vehicle seat is intact and has not been touched for two days. So, I confront Vince D, and basically tell him that I don't appreciate how I've been treated and lied to. I also tell him that if he would have just called me and told me the status of my vehicle that I would have been okay. But, I never received any phone calls updating me on the status of my vehicle. I had to make the effort to call and check on my vehicle. He apologizes and says that the service department has been slammed. I tell him that I am taking my car, and I will not be returning to the dealership. Later, the service manager, Sean, calls me, apologizes, and sets me up with a new service appointment, a guarantee that my vehicle will be finished on the same day, valet service, and a full tank of gas. So, I reluctantly agree to bring my car back. But, now after the rotten sales experience, I'm second guessing Keffer Hyundai altogether.
If You Want To Feel Insignificant, Shop Here
On Thursday, September 11, 2014, I called Keffer Hyundai to inquire about the availability of a specific certified pre-owned Sonata advertised on their website. I spoke with a sales associated named James B. I was told by Mr. B that the vehicle was still available, and I informed him that since it was late and the dealership was about to close that we (my brother-in-law, sister, and I) would be by the next day to see the vehicle. My sister and brother-in-law arrive at the dealership around 1 p.m., and Mr. B was with another customer. He also tells them that the general manager, who we later discover is also the owner, has gone to lunch and is driving the specific vehicle that they wanted to see. So, my sister and brother-in-law decide to look around the lot at some other vehicles. So, around 1:45 p.m., James is still dealing with another customer, so my sister and brother-in-law decide to go pick their son up from school and come back in about an hour, thinking the car and Mr. B will be available. I arrive at the dealership at 2:30 p.m., ask for Mr. B, speak with him, and ask about the specific vehicle, thinking the general manager must be back by now, especially since he knows that there are customers interested in the vehicle. Instead, I'm told by Mr. B that they're still trying to get into contact with the general manager. So, I ask Mr. B that my sister and brother-in-law were also interested in a certified pre-owned Sonata Hybrid that they saw on the website also. So, he tells me that he will go find the vehicle. Meanwhile, my sister, brother-in-law, and now their kids return to the dealership around 3 p.m., and still the original vehicle they are interested in is not back at the dealership. We wait about 15 minutes, but it is clear that Mr. B is still busy with another customer since I can clearly see him helping her with transferring items from her traded vehicle to another vehicle. However, now that there is a restless 6 year old (my nephew) involved, I ask to speak with a different sales associate, so we can get some undivided attention and get the process moving again. So, we are directed to a different sales associate, a very disinterested older gentleman who appeared to be ready for his afternoon nap, and we tell him about the Sonata Hybrid that we would like to see. So, we watch him go outside and talk to Mr. B for a few minutes. He comes back in and tells us that Mr. B is looking for the Sonata Hybrid for us. I tell him that we can see that Mr. B is helping another customer and not, in fact, looking for the Sonata Hybrid. The sales associate tells us that 'he is not working with another customer; he is looking for the vehicle.' I tell the sales associate that 'we can see him working with another customer.' The sales associate proceeds to take some keys out of his desk, get up, walk out to his Mercedes SL500, and drive off without saying another word to us. By the way, we are sitting in front of his desk. We are all flabbergasted. We have never experienced anything like this before. So, after about another 10 minutes, Mr. B and one of the sales managers inform us that the Sonata Hybrid that is listed as 'certified' pre-owned is unavailable, because it failed an inspection and is in the shop being fixed. We are also told that since the general manager/owner has not brought the vehicle back to the dealership that they will bring the vehicle to us once it is brought back later that day. They ask for the best contact number, and my sister gives them her number. So, we leave and go on and look at other vehicles. Much later in the day, around 7 p.m., I decide to call the dealership and ask for the sales manager that we spoke with, but I get a different sales manager. I'm told by the new sales manager that the other one has left for the day. I explain to the new sales manager what happened earlier, and he tells me he didn't know anything about it, so he can't help us. He also tells me that the vehicle is still not back on the lot. So, I tell him that we've been waiting, thinking that they were bringing the vehicle by for us to look at this evening. The sales manager reiterates that he knew nothing about our arrangement with the other sales manager and Mr. B. Since I get the distinct feeling that this sales manager could care less about the situation, I decide to just give up. I have lived all over the country and purchased cars in several different states, and this has been the worst experience I have ever had at a car dealership. I would avoid this dealership at all costs. Apparently, they have enough customers that one negative sales experience is no worry to them. I purchased my Hyundai Genesis 4.6 sedan at Fort Mill Hyundai, and they were much more pleasant and accommodating than this dealership.
New Car Purchase
Our daughter bought her first car, after much research, last year. The car buying experience, the quality of the car and the amazing service convinced us that we wanted an Elantra also! Chip was a joy to work with as he walked our daughter through buying her first car and again as he helped us find the right car for our needs.
My second purchase in 16 months!
I wanted to upgrade my 2012 Sante Fe to a '13, so I went back to Keffer and my original sales rep, Crystal C! She had kept in touch with me, and based on my first experience with Crystal, I knew I wanted to deal with her again! Have had only positive experiences with Keffer Hyundai when dealing with sales and service! Would say I've found a home when it comes to buying and trading cars!