Parkway Ford Lincoln

Today 8:30 AM - 9:00 PM
Open Now
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Parkway Ford Lincoln

4.9
Overall Rating
(10)
Recommend: Yes (10) No (0)
Write a review: Sales | Service
sales Rating

Good service and customer care.

by TheFlash96 on 12/28/2017

I actually wouldn’t say this about many of the the dealerships I’ve been to. My experience with these guys was one of the best. Patience and execution was top priority, but they got it done. I love my car. It gives everything I ask for in a car. Thank you parkway of Lexington for making magic happen.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
31 Reviews
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sales Rating

Good service and customer care.

by TheFlash96 on 12/28/2017

I actually wouldn’t say this about many of the the dealerships I’ve been to. My experience with these guys was one of the best. Patience and execution was top priority, but they got it done. I love my car. It gives everything I ask for in a car. Thank you parkway of Lexington for making magic happen.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Parkway ford

by Sheilacarter on 10/31/2017

They went above and beyond to help me get a car. Even though I had bad credit. I love my car. I get a chance to improve my credit.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by RBarker15 on 07/08/2016

Love the way they know me and my Ford F-150. The service team has always took the time to explain anything that I have questions with.. This is a very professional and friendly dealership that I highly recommend.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best Service Dept anywhere.....

by glh1955 on 05/12/2016

Best Service around. I would not let anyone else touch my cars...

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by FordFan73 on 04/26/2016

I would like to thank Frankie McNally for getting my new Escape in for the oil change and always making sure I am informed of anythings I need to take care of .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

recall serivices

by jumper173 on 03/30/2016

you'll did a good job on my ranger and i will allways come back to parkway to get my truck seriviced

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service!

by JudyTT50 on 03/28/2016

I have always been pleased with the way I am treated at the Lexington dealership. Everyone is friendly and the service is done in a timely manner. I would definitely recommend them to anyone looking for a car and I would go to them if I were shopping for another car. It's been a pleasure to have a Ford and I am enjoying my Focus.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Satisfied Customer

by Midsouth914 on 03/25/2016

Wonderful salesman!!! He did everything he said he would do and gave us 100% accurate info. Went out of his way to locate the car we wanted. We love the car and could not be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quick professional service!

by carwi1968 on 03/25/2016

I have always been treated well at this dealership and it is the only one I'll have service our Fords. Frankie in service always goes beyond her ability to see that we can get our vehicles in service since our schedules are so conflicting! Keep up the good work!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

by Meaniegiannini on 03/20/2016

I had an oil change done, and while the job was done well, in my opinion, it took WAY to long. Over 2 hours! I had a 3:00 apt and didn't get out of there till after 5. Other then that the staff and the waiting room were VERY accommodating.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Early failure of major component, on new truck.

by F150ACFailure on 01/25/2016

1) I purchased a 2014 F-150, Larriot, and at 3500 miles, AC Compressor failed! An early failure is a dissapointment...... Had a trip scheduled to use the truck for, and had to make other arrangements for vehicle, as it took 3 days to get parts. Staff was helpful, and all now appears to be in working order. Overall, Parkway Ford did a good job. 2) A little disappointed that I do not see floor mat covers installed when vehicle is being serviced. This is second time in for service (oil change week before) and floor mat covers were not present on either service trip when I picked up the vehicle. They were present when I first bought the vehicle, 3 weeks earlier. 3) Also a little disappointed that less than 3 weeks after purchase, additonal cost savings were offered, and I failed to get any advantage of these offers. Especially after asking if there were any additional incentives coming. Feel I got taken on this---yes I get it on buyer beware. I certify this response if genuine.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Recall repair

by Bigsqueeze on 12/25/2015

I had a Recall and wanted someone close to my work area and you were down the street. I called the service department and set the appointment. When I arrived the service person was very nice and helpful. It took less than 1/2 an hour to repair and I was out. When I get ready to buy I think I'll come back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Parkway

by delusional on 12/08/2015

Great job. They did everything that I wanted done. Very fast and professional service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

And a nice surprise to boot

by skystone2460 on 11/13/2015

I had to reschedule my original appointment but it was handled quickly and with great understanding. ( my husband and I were both in the dentist office he wound up having an emergency root canal) The new appointment time worked well and efficiently and all is well. On top of it all when I got the bill I found out it was the fifth oil change and as a consequence, free. Can't beat that.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

FORD service.

by outlookin494 on 11/10/2015

excellent value for the money and quick service and I was pleased with the customer service reps. as well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great service

by snlsimms on 09/17/2015

Frankie did a great job getting my vehicle in the same week that I called and repairs were done the same day that I brought the car in. No waiting!! Thanks

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Nice work. Waiting room was good.

by gloriaj100 on 09/12/2015

The work was done the way it should have been done and I didn't have any proble with that. The wait time was trippled. They told me about 30 minutes and it took 90 minutes. I would not have waited if I had know it would take that long to do the recall!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great service

by Dougs4GivenRu on 09/08/2015

for the most part everyone there was very courteous and the work that was done on the vehicle was excellent. If work is needed on my car I will definitely visit again. Hopefully out too soon. Lol

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil changet, tire rotation

by Limegreen8462 on 08/16/2015

It was terrific. Franike is top notch!!!! We love the people and the service is great. The overall dealership is great.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy 40 year old

by Adorsett on 08/14/2015

I just turned 40 and, without a doubt, that is one of the best car buying experiences I have ever had. From start to finish I was treated to an efficient, quick process. Curtis, Maurice, and Dave were knowledgable, helpful and respectful. I have driven other makes and I am throughly impressed with my new Ford F -150. Its quality construction and investment in technology is immediately noted. I will definitely be back!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

by Catamount15205 on 08/03/2015

The service manager and technician were very helpful and courteous. This is the first Ford I have ever owned (except for my baby - a 1966 Mustang Coupe) and will consider a Ford on my next new car purchase because of your service department. J. B. Trotter, Jr.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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