Capital Subaru of Greensboro

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Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Capital Subaru of Greensboro

4.0
Overall Rating
(4)
Recommend: Yes (3) No (1)
Write a review: Sales | Service
sales Rating

Very disrespectful, dishonest, and rude

by Reaper34 on 04/25/2018

At best complacent, at worst rude. I showed up with a quote from the sales staff and insurance and loan information from USAA and bc I was buying a "cheap" base model. I was made to wait 3 hours while everyone else was served before I was so rudely served. When expressing my concern, I was told to stop being disrespectful. Staff should be fired. DO NOT BUY A CAR HERE

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
6 Reviews
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sales Rating

Very disrespectful, dishonest, and rude

by Reaper34 on 04/25/2018

At best complacent, at worst rude. I showed up with a quote from the sales staff and insurance and loan information from USAA and bc I was buying a "cheap" base model. I was made to wait 3 hours while everyone else was served before I was so rudely served. When expressing my concern, I was told to stop being disrespectful. Staff should be fired. DO NOT BUY A CAR HERE

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great Service

by Chris_K. on 05/11/2017

I brought my Outback in for a recall repair and had an excellent experience.. Somi was very professional and explained the repair process very thoroughly. The technician, Nick, was very quick, efficient and careful with my car. The cashier, Donna was engaging to everyone in the lounge, making us feel "right at home" while we waited for our vehicles to be completed. I have dealt with Bruce in the past and he, too, has always been very professional and polite. Mr. Ozment has got a great team and that is why we bring all our vehicles in for service on Bessemer Ave. Thanks again, see you next time!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Appointment

by Chris_K on 05/10/2017

I brought my Outback in for a scheduled appointment this morning and was very impressed with the entire process.. Somi, the service advisor was professional, courteous and explained the recall repair very well.. Nick, the technician, did an excellent job and Bruce and Donna were also very helpful and pleasant, as well. The Service Manager should be very proud of the staff he has working for him and that's why we get all our vehicles serviced at their service department..

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Subaru - Matt and Donna are wonderful!!

by mcheek22 on 12/16/2016

Matt Rodgers and Donna Lineberry are wonderful to work with and I will not even think about going anywhere else while they are on board. Both were friendly and knowledgeable and went overboard to explain the work performed and costs associated with the service. They both deserve a 'gold star' on their phone!! Keep up the good work and continue to hire and retain folks like Matt and Donna so you will continue to be the best of the best!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Positive Review of Forester Purchase, 4/15/16

by oln1933 on 04/25/2016

I was very pleased with all aspects of this purchase: examination of the vehicle, road test, patient answers to my questions, no high pressure, very fair price settlement.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Superior Dealership With Superior People

by billshore1 on 04/06/2016

I started buying cars from this dealership about 10 years ago. I have bought a total of 11 new cars, including one for my wife. That's right. I get a new car every year, and I always return to Capital. One of the reasons why I keep coming back is the sales team: Bob Cooley has always been my salesman. And the manager I have always worked with, Paul (Ski) Malanowski, has always worked to give me a fair price. There is very little haggling necessary, and I have never found any games being played. Just straight talk followed by straight deals. You just can't beat that combination. I am so "sold" on this dealership that I have referred three other buyers to Bob, all of whom have either already bought cars or ordered new cars. There's another person who bought a used car from him. Once, I even "pre-sold" a vehicle for Bob by letting customers (who were browsing outside) look at my new car, explaining to them about all of its features I enjoy, and letting them get inside my car and look around. They went in and bought one just like mine that day. So, why will I be back in September for my 12th car? Three reasons: my salesman, Bob Cooley; their "no games" sales approach; and, their service department, which is hands down the best I've ever worked with. If you want a Subaru or Hyundai (I've owned both), check out Capital Subaru / Hyundai. You won't be disappointed. And did I point out that they maintain a huge inventory from which to choose?

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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