BMW of Asheville

Today 9:00 AM - 5:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 4:00 PM

Customer Reviews of BMW of Asheville

3.0
Overall Rating
3 out of 5 stars(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
5 out of 5 starssales Rating

Bill

by Bill on 07/27/2021

Very friendly buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

107 Reviews
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5 out of 5 starssales Rating

Bill

by Bill on 07/27/2021

Very friendly buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

1 out of 5 starsservice Rating

Deceived

by MSH on 09/18/2019

I would caution strongly against anyone who takes their vehicles in for service at Bmw Asheville. Approximately two years ago when our BMW X5 started having issues Just under 40,000 miles, we brought it into the Bmw o Asheville For service. We noticed that there is smoke coming out of the exhaust and we were having to put in almost 1 quart of oil into the engine every two weeks before the oil indicator would come on. We were told "that's what these big engines do quote and it is completely normal. Over the next two years we had multiple items fail on this vehicle And it has gotten so bad that it is embarrassing to drive this car due to the smoke billowing out of the exhaust. All this time the BMW dealer told us that this was normal. In the end we spent probably $3000 or more on repairs with them all to find out that this engine has been involved in a class action lawsuit. We finally brought it to a different dealer who performed a "oil consumption test" and we were told that we need a new engine. Unfortunately now that it has 70,000 miles on it, instead of 40,000 miles, we need to pay $3500 for this. At no time did BMW of Asheville ever recommended the oil consumption test, at no time did they ever tell us anything about the class action lawsuit or the steps that Bmw was taking to try and remedy a clearly faulty engine. They told us we “had an oil leak” and it would cost “thousands” to find and fix the leak. BMW of Asheville was completely dishonest in their representation of the issues that were going on with our BMW. I would highly recommend that anyone stay away from This dealer, and BMWs in general. This is been a horrible experience.We had been loyal Bmw customer's but no more. After three BMWs buying a car that is now essentially worthless despite only having 70,000 miles on it now is ridiculous.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
5 out of 5 starsservice Rating

Air Bag Recall Replacement

by BillE90 on 09/16/2017

Once I received notice from BMW , dealer ordered it, and set up appointment within 1 week. Handled quickly and efficiently. Service At BMW Asheville always has been excellent.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

First time customer

by Andrea74 on 09/01/2017

The most professional, prompt and attentive staff/businesses I have ever visited. A simple oil change that resulted in a very pleasurable experience! #teamBMW

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Love this dealership

by MJSAMOM on 08/03/2017

I have never had anything but a great experience at this dealer. They are so professional and nice every time I come in for service. When it's time to buy again I will definitely come here first.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

BMW Service

by gojarrett on 07/31/2017

Shannon is an asset to your company. She was always pleasant and cheerful to everyone present and on the telephone. It was really nice to sit and listen her concern for everyone she encountered.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

5 out of 5 starsservice Rating

Best Service Department!

by Bsg_tyn on 07/19/2017

We have a BMW dealership 30 minutes from us but we choose to drive an hour to have our vehicle serviced by BMW of Asheville due to their friendliness and professionalism.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Received more than I expected

by Cloud9NC on 06/21/2017

My warranty was expiring in 7 days so not only did BMW fix my window issue, but Joel made sure my oil was changed, new wipers were installed and the brake system was flushed!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great dealership

by Jim7777 on 06/19/2017

This is a very comfortable place. Everyone we deal with is friendly, helpful and honest. I don't think I've ever experienced anything quite like this in car world. Troy gave us a great deal and has been there for us at every occasion. An A-plus all around.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Simple recall check over & s/w update

by PaulEvans on 06/08/2017

Estimate of 7 hours wait for s/w download to be finished was easily beaten, although the doubt did break up our day.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Excellent Service for over a decade

by JDW49291973 on 05/30/2017

Norman Locey has been my service provider at Asheville BMW for over a decade. He is always friendly, helpful and at this point I consider him a friend. My husband has been pressuring me to switch to a domestic vehicle so that I can have it serviced locally as I live 2 hours from Asheville but Norman's service is unparalleled and I bought my 2016 X5 because of him.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Outstanding warranty work

by Carlover86 on 05/30/2017

BMW of Asheville truly believes in great customer service and honors its warranties. Exceptional service was just completed on our X3. Norman Locey, service advisor, went above and beyond. If BMW had a training academy, Norman should be the Dean.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

BMW of Asheville-Great as Always

by bmwgirl16 on 05/27/2017

As always, the folks at BMW of Asheville helped us with our issue and got us out in a timely manner. Keep up the good work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

RECENT SERVICE

by DennisC on 05/05/2017

Exceptional service on May3. Appreciated the service provided by Joel and others. Work required was completed promptly. Friendly and courteous service atmosphere.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Safety Recall

by 141Driver on 04/30/2017

Had a safety recall for front drive shafts on my 2012 X5d...my service advisor Joel set me up with an appointment within days...on appointment day I went early due to a critical meeting ...Joel had an empty bay and immediately the service folks began work. That is superior customer service! Thanks to BMW of Asheville and Joel I was on my way in plenty of time for my meeting. These people are outstanding.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

BMW Service-April 2017

by cavatt00 on 04/29/2017

The service at BMW of Asheville is outstanding. Although our primary residence is in South Florida, we plan our maintenance to get it done while in North Carolina in the summer. We have been patronizing them for two years and have never had a less than exceptional experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Excellent

by Fredcon on 04/28/2017

Very good experience as usual. Always the best.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Outstanding Service

by bigfish2 on 04/19/2017

I couldn't be happier. Have been dealing with BMW of Asheville for at least 10 years and will return for my next vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Service

by AVLride on 04/08/2017

Routine service performed quickly. Camera malfunctioned addressed. Wait time minimal. Shannon was available during visit and advised me of vehicle status. Mr. Willoughby who sold me the vehicle, met with me to to make sure I was satisfied with all aspects of the service visit and if I had any questions or concerns for him.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Solving a BMW engine vibration problem

by alcofribas on 03/18/2017

Not having been able to figure out what was causing a noticeable engine vibration, especially at idle, I decided to take my 2001 Z3 to BMW of Asheville. It didn't take them long to note that the vibration was caused by an imbalanced engine fan that had lost one blade. The blade loss was caused by the worn internals of the water pump. Both were replaced, and all is well. Good job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

standard service check

by pvi88i2 on 03/16/2017

BMW of Asheville provided good and timely work as usual.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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