Leith Volkswagen of Cary

Today 09:00 AM - 08:00 PM
Closed Now
Sunday
12:00 PM - 05:00 PM
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Leith Volkswagen of Cary

4.9
Overall Rating
(50)
Recommend: Yes (49) No (1)
Write a review: Sales | Service
sales Rating

Experience and Understanding

bymsbiogirlon 08/01/2018

I had a 2016 VW Gold with 70K miles on it. I had services performed at the service part of the dealership, working with Tony McMullen. The service department, first off, is phenomenal. I've never been to a service department that treated me so well. The service department sent my information over to the sales exchange with Larry Evans. He brought us in, looked at the car and was understanding when we described our situation (travel out of state for work with high mileage, graduate students with student loan debt and an accident where someone rear-ended me at no fault of my own). He worked with us and the manager until we got as close to a monthly payment as we wanted to pay to get a new 2019 Jetta to try to offset the negative equity on our vehicle. The financials were also quick and painless, getting a 150,000 warranty that will really help as I already start to pile the miles on this new car. In short, talking to Larry got us to lose $4K instead of $12K or more on a bad situation we found ourselves in and I'm driving a new car to hopefully bring us back to a positive equity situation. I would highly recommend going to him, especially if you know you're in a bad place on the car. He'll work with you and Volkswagen to not only give you the chance to turn that bad situation into a good one, but to show how much Leith VW wants you to choose them and remain their customer. I don't plan on going anywhere else for my services and if I ever need to use the exchange program again, I'll find Larry.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
217 Reviews
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sales Rating

Experience and Understanding

bymsbiogirlon 08/01/2018

I had a 2016 VW Gold with 70K miles on it. I had services performed at the service part of the dealership, working with Tony McMullen. The service department, first off, is phenomenal. I've never been to a service department that treated me so well. The service department sent my information over to the sales exchange with Larry Evans. He brought us in, looked at the car and was understanding when we described our situation (travel out of state for work with high mileage, graduate students with student loan debt and an accident where someone rear-ended me at no fault of my own). He worked with us and the manager until we got as close to a monthly payment as we wanted to pay to get a new 2019 Jetta to try to offset the negative equity on our vehicle. The financials were also quick and painless, getting a 150,000 warranty that will really help as I already start to pile the miles on this new car. In short, talking to Larry got us to lose $4K instead of $12K or more on a bad situation we found ourselves in and I'm driving a new car to hopefully bring us back to a positive equity situation. I would highly recommend going to him, especially if you know you're in a bad place on the car. He'll work with you and Volkswagen to not only give you the chance to turn that bad situation into a good one, but to show how much Leith VW wants you to choose them and remain their customer. I don't plan on going anywhere else for my services and if I ever need to use the exchange program again, I'll find Larry.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great dealership

byWVVWINNCon 07/05/2018

Larry Evans sold us a used GTI for our son back in April, and we were so pleased with the deal and buying experience we came back 2 months later and bought a new Tiguan for the wife.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Amazing customer experience

byAcybalskyon 05/31/2018

Everything from the test drive all the way to the negotiation, this was an amazing experience! Phillip Goodwin made everything easy and stress free. If your looking for the perfect car buying experience, go to Leith Volkswagen and ask for Phillip Goodwin.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

What a great experience

byCarlinWon 05/25/2018

This was my 7th Volkswagen lease. Chris Cappella, salesman at Leith VW of Cary, made it the best experience ever. Knowledgeable and patient he made it easy and even fun! Thanks, Chris.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

First Time buyer ! Excellent service !

byjoshstewmannon 03/28/2018

Leith VW in Cary is a fantastic group of people. I was lucky enough to get connected with Abdul Yasin, who is a man of great integrity. I had called ahead and scheduled an appointment to come drive a VW Golf that I was looking for, and as I drove on to the lot, he already had them parked right at the front. Abdul was kind, and made my first time buying a car very easy. He was helpful in giving me different options to consider and how to get done what I was trying to accomplish. Later on, I met Anthony Veneziano who was very helpful in getting the deal done I was hoping. The whole team worked very willingly for a young guy like me. Going have to stop in and hang with some of these guys later on!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sales OK Financing a nightmare

bysdmullison 02/12/2018

I have left great reviews for the sales staff here. This review is solely based on the finance department, and the new GSM Jim. Issue 1: September 2016 Worked with Alan Godfrey who was an amazing salesperson, with a great attitude. Trading in my 2009 Tiguan on a brand new Passat. After trading it in, the loan was not paid off for over 30 days, in which I was forced to make an additional payment on the car. That money was never received as a refund, because the payoff was only applied towards the balance owed after I made a payment. This is a known scam amongst shady car dealerships. Rickie Jones was the Finance rep, avoid this guy at all costs. He sells cars on the side outside of the dealership, and overall practices poor ethics. I had to take my complaint with VW of North America, who gave me an additional 1k voucher for my new car. Issue 2: April 2017 Worked with Mike Hall, who again was a great salesperson. Alan had moved into management and recommended Mike to me. Thanks for that recommendation Alan, as Mike is phenomenal. I traded in my 2007 Rav 4 for a 2017 Alltrak for my wife. There was an additional warranty added, as well as GAP insurance, even though there was more than 9k put down on the car. The next day, we called Rickie to remove the warranty, and the gap insurance, but was never able to get a hold of him. He kept dodging my calls, and would never return a call. I ended up taking a day off of work, and waiting outside of his office for several hours before he showed up for work. Once he showed up, the paperwork was completed to remove these things, and submitted by Rickie. He had mentioned that removing it from the sale now, would hurt his bonus numbers for selling it. I was not concerned about that, I just wanted it removed. It wasn't until a 7 months later, that the additional was warranty and gap insurance was still financed on our loan. Rickie blamed the troubles on the accounting department, and said they lost the paperwork. Again we did paperwork with Rickie, who assured us it would be submitted retroactively that very day. This was never done. Issue 3: December 2018 Worked with Mike again and was great. This time, I was trading in my 2016 Passat, and my 2017 Alltrak on a 2018 Atlas. We worked with Anthony in financing, who gave us hope that he was not like Rickie, and we would be taken care of. He looked into the GAP insurance, and the Warranty, and found the paperwork we filled out still sitting in a pile. Anthony was much more professional than working with Rickie. 40 days later, I received a credit alert about my Passat being 30 days behind on payment. I called VW Credit to inform them it must be a mistake, and the dealership had paid my car off. They informed me that it was not. I called Leith to find out what was happening, and spoke to Jim. He told me he would look into it, and call me back shortly with an answer. I never received a call, and again had to show up at the dealership to speak with someone. While there, Mike greeted me concerned with the situation and was very apologetic. As I was expressing my concerns about my credit, Jim had walked by, and stopped to join in the conversation. He gave me a copy of my Passat payoff, which was done when I had arrived. Jim blamed this encounter on accounting, and the new employee not being registered in the system to pay it off. A VW accountant, that can't pay off a VW loan, but can a Wells Fargo one (Alltrak)? Passing the blame off again. I further expressed my credit concerns, I was told by Jim "One 30 day late payment is not that bad on my credit". Avoid buying a car here if not paying cash. Do not trade anything in, that is still financed. There was no sincere apology, nor any offer to make this right. My credit is still screwed up, though it is supposedly being fixed. Do yourself a favor, travel 45 miles to Valley in Fayetteville. I have bought more that 10 new cars there, and never once had issues that this dealer seems to have. If VW wants to fix the brand, dealerships like this have to go.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Always a Pleasure

byCourtcromon 01/31/2018

This is the third car that I have bought from Leith VW and the second from Abdul Yasin. Abdul is always pleasant, honest and will work hard on your behalf. I can not tell you how easy it is to work with this dealership. Whether buying a new car or servicing an existing car, this dealership is top notch!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome Dealership, Go see Freddie!

byamlane0712on 01/30/2018

Freddie and the dealership where amazing. They walked me through the process and made sure I understood everything. Helped me get into the perfect car for me and gave me a competitive rate! 100% recommend Leith VW and Freddie!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My husband finally got his truck!

byjlane13on 01/30/2018

My husband has been trying to convince me he needed a truck for forever. When we saw the perfect truck online we immediately contacted Freddie Joseph at Leith VW! He went out of his way to help us have a perfect car buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

YEAH!

bycarebearon 01/27/2018

Simple Dimple! Abdul helped me to find the the car I wanted. The negotiation with Abdul and the staff was quick and simple. The financing with Rickie was easy peasy. Both of them were empathetic too!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

CPO VW Tiguan

byk_joyceon 12/13/2017

I purchased a CPO Tiguan from Leith VW of Cary and they were great to work with. I worked directly with Michael Hall and he was really good to work with. I would recommend giving them a look if you are in the market.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great car buying experience!

byMamasbabiedon 12/07/2017

This was a great buying experience! Art was phenomenal! He tirelessly searched for the perfect vehicle to fit my family’s needs. I couldn’t possibly ask for more in a dealership. The sales manager made it easy to get the Atlas into my budget and Anthony is the best finance manager I’ve ever finished paperwork with. I highly recommend Keith Volkswagen of Cary above all others!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Abdul Yasin - Great Sales Pro!

byApexVWtouaregon 11/28/2017

If you are in the market for a Volkswagen, give Abdul Yasin a call. He will work to get you the best deal. The guy works hard, fast, and pays close attention to your purchase goals. This is my second purchase from Abdul!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I ONLY shop at Leith VW of Cary

byChrisinApexon 11/14/2017

Here's the deal...As a customer the main thing we're all looking for is honesty and to feel like we haven't been taken advantage of during our car buying experience. Yes, cost is always a factor and loving the car that we wind up with is always a priority, but the experience of the transaction is what's lost with so many options out there today. Leith VW of Cary will assure you that not only will you get a quality car/SUV at a great price, but the whole experience of the transaction will have you feeling excellent without any regrets as your drive off the lot. We left with our new 2018 Atlas (which we love) knowing all of the in's and out's about the car, knowing we made the perfect purchase for our family, and most of all knowing that the entire process was handled with the highest level of professionalism, which was our expectation. Simply put, this was not our first experience with VW of Cary, and for sure it won't be out last. I highly recommend others do the same. Get down to VW of Cary as soon as possible and ask for Brandon and Phil, both were highly knowledgeable and handled us like family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

byKcspezial88on 11/14/2017

I dealt with phil, he made everything quick and easy. He worked hard to get me the deal I wanted. Easiest car buying experience ever.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience every time

bySkizep1on 10/28/2017

Every time I bring vehicle in to have work done on it, I receive the best customer service. From the greeting when you arrive through to checking out.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy_Buyer

bychancesr1on 10/15/2017

Abdul Yasmin, Salesman, patiently spent the afternoon of 10/12 with me, assisiting with finding the best trade in value for my 2016 Tiguan. We drove numerous cars and finally narrowed it down to the New Atlas or staying within the 2018 Tiguan family. He was so patient and knowledgeable, and didn't mind my indecision and repetitive questions. (A Big Thank You, Abdul) I finally decided on the 2018 Atlas SE with Technology. Its a beautiful, real sweet riding car with plenty of bells and whistles. Overall Good Decision..... Rickie Jones/Finance, assisted with financing...Great Job and so happy with the sweet deal on the Beautiful Atlas. Thank You Abdul/Leith for a No Stress buying experience. Everyone was so cordial and happy to assist in anyway possible....even helped moved all my stuff from old car to the new one.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Ask for Abdul!

byericakinleyon 10/08/2017

I was considering buying a new car and had SO many questions. Abdul was extremely patient, knowledgeable and friendly. He made this the least stressful car-buying experience I've ever had. I'm incredibly happy with my new VW!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Freddie at Leith VW is the best

byamjones87on 09/29/2017

I've used Leith Volkswagen as a dealership for years. When I needed to buy out my co-signer from a lease gone wrong, the folks at Leith (Freddie Joseph in particular) were incredibly helpful. They made the process easy and painless. Freddie is the type of guy who will go the extra mile for you without being asked. I cannot recommend him enough.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience

byBrendan_Mon 09/28/2017

I purchased a 2017 GTI from Abdul this week, and it was a fantastic experience from start to finish. He was knowledgeable, courteous, and made it an extremely smooth process. The managers were also a pleasure to deal with - Cedric in Sales and Rickey in the business office. I wouldn't hesitate to buy another vehicle from these three.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing people

bySillgirlon 09/27/2017

Phillip was a great help in the whole car buying experience, he is very attentive and knowledgeable. I would highly recommend buying your next car with him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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