Carbone Subaru

Today 9:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Carbone Subaru

4.1
Overall Rating
4.07 out of 5 stars(28)
Recommend: Yes (21) No (7)
Write a review: Sales | Service
5 out of 5 starssales Rating

Norah is amazing. Great experience with everyone.

by Sprague on 06/08/2021

Whether you are family, friend, or new customer they really go out of their way to help you. Nora is the best I have ever dealt with in regards to getting a vehicle and personality. She goes above and beyond!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
88 Reviews
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1 out of 5 starssales Rating

[non-permissible content removed], do not buy car over 100,000 miles

by Lost a customer on 06/19/2021

[non-permissible content removed] sales manager.. Do not buy a used car with over 100,000 miles from them.. paid $7000 for a car with 161000 miles on it and when I went to sign the paperwork they raised the sale price to $8000 and hoped I wouldn't notice. Before I purchased their mechanics looked it over "meticulously" only to need both rear hub assemblies replaced after getting up to highway speed. There was a squeal coming from the front right which they said was a "rust build up on the rotor, do some heavy braking and it will go away" the squeal went away when my pad was completely gone and destroyed my rotor. Front right tire consistently loses air pressure and all 4 tires are now nearly bald after only 1000 miles. Both front control arm bushings are shot and will need to be replaced as well. And since the car was over 100,000 miles there is no lemon law therefor they won't cover any of it. I was planning to buy a brand new wrx next year, but I will never purchase a vehicle from them again and neither will anyone that I know.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Norah is amazing. Great experience with everyone.

by Sprague on 06/08/2021

Whether you are family, friend, or new customer they really go out of their way to help you. Nora is the best I have ever dealt with in regards to getting a vehicle and personality. She goes above and beyond!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

More of the same old used car tactics.

by Bob S on 05/19/2021

Advertised a car online for sale. Within minutes of the listing, I called and said I wanted to buy it. Offered to pay full price in full over the phone. They strung me on for two days lying and telling me that everything was fine..."the manager will get back to me". The "manager" calls and tells me that "there was a pending sale on that vehicle, and it has gone through, but we have other used cars available."... Bait and switch. The worst of the worst.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
1 out of 5 starsservice Rating

not good

by not happy on 02/23/2021

When I purchased my used car from Carbone, I was told many things that did not happen. When i first test drove the car I heard a noise and asked them to take a look at this and they of course promised the world. When I went to pick up the car after the paperwork was done and they had told me the car was fine they had "shaved down" the rotter. Well after a day the noise came back and I called right away to let them know the problem was still there. I took the car in a dropped it off for 2 days that time. They found nothing wrong with the car and asked me to come back to drive the car for them and get it to make that sound again. I came in and took the service manager for a ride and they agreed that it was not right, and they would look into it further. after another day or 2 went by and was told they couldn't find anything wrong with the car again. They asked that i come back again to drive the mechanic and get the car to make the noise. This time i was told that the caliper needed to be replaced and that it would be covered. This was done done only a few days later the car was making this sound again. I called and was told by the services manager that nothing else could be done. I took the car to another garage and had them inspect the car. This private 3rd party garage told me that the caliper was not completely replaced that they never replaced the caliper harness and that the noise was coming from this part and also the back wheel bearing was bad. I will never be back to this dealership again. This is the worst experience i have ever had in buying a car. Buying a used car from here is a gamble. once they have your money they could car less.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
5 out of 5 starsservice Rating

Great team.

by The Car Guy on 02/14/2021

Great service experience! I showed up without an appointment and I was in and out in about 1.5 hours for an oil change, tire rotation and NYS inspection I was tagged in by John, written by Mike and Brain was the tech. Great team.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

Rude Staff, Bad Cars and no expectation of customer service found here.

by cjq009 on 01/14/2021

Buying a car from Carbone Subaru was the worst mistake I have ever made. When I purchased the car 2 weeks ago I ended up staying at the dealer for about 8 hours because the car that I wanted was not inspected. It wasn't until after I had signed the papers for the car that they advised me the car was finishing up its inspection, and in addition they told me that the trunk would not open and would need to be fixed. That was 12/31/20. The car was just taken to get fixed today (1/13/21), but only because I went into the dealership to see why I was not called to get the car fixed. And worst of all, when I tried to explain that I would expect a car that cost $16,000 to have a working trunk, the guy who sold me the car, Zack, mentions how he spends much more money than that on cars, as if that was even the point. This place is filled with disrespectful employees who don't care about customer service, including the sales manager Fred Diamond, who was less than helpful getting everything resolved. I am glad that I will never have to go to Carbone Subaru again and will tell everyone I can to AVOID THEM AT ALL COSTS.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
1 out of 5 starssales Rating

BUYER BEWARE

by Michael on 08/17/2020

Frauds with a capital F. There in way over there heads in Fraud and they should just give there cars away to charity like real poverty pimps. The nys attorney generals consumers fraud bureau has a file on these fake sopranos the size of bologna sub and it’ll be awhile before they finish that sub. To bad in the meantime there cherry-picking. This place should of been closed a long time ago so consumers like me wouldn’t of trusted them instead of all the bad reviews that have been verified.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
2 out of 5 starsservice Rating

Refusing to perform work and lying about repairs needed.

by Judy1229 on 07/12/2020

After bringing my car in for a check engine light and waiting 2.5 hrs in the waiting room, I was told I needed a loaner, as they did not know what was causing it, but it was illegal for them to let me take it home, as it had something to do with emissions I believe. The loaner was fine. I called the following day and there was no change, but I would have to wait until Monday to find out more. I received a call on Tuesday that a flap was open somewhere and it was caused by an accident that I had 4 months prior (I had hit a coyote), and that it was not going to be covered and that one of the fixes alone would be over $1000.00 plus there was much more and that I should put it through insurance. I called insurance to get that started-no problem. I then received another call saying that the bumper had a crack in it and that it would need painting and that a support was cracked somewhere, and that I would need to have it brought back to the shop that did the original work, as they do not do bodywork. I needed to drop off the loaner that day or by noon the next day and pick up my car--now evidently it was safe for me to drive it?? I brought it to the shop and explained everything and they took the car in and the insurance adjuster was there in a day. The bumper was replaced with the first accident-absolutely nothing wrong with it! No body work was required at all. A part had needed replacing, they felt is was weakened by the accident and eventually cracked. It had a sensor on it that caused the check engine light to go on. Super easy fix and I had my car back the next day. Insurance covered it and it was less than a $500.00 fix. If they did not want to work on my car because I had it initially repaired at a body shop, (2nd car that I had purchased there), I would have been more understanding, but lying to me about the work needed is unacceptable. They charged me around $140.00 for plugging the car in and getting the code too, but i'm told I can get that back through insurance.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

2 Comments

2 out of 5 starsservice Rating

Routine service and ODS RECALL =Botched 12/18/18

by Lauraine Denault on 04/14/2020

It took ~4 months, I was Without my Vehicle for the 4 mo.. Service techs broke the Occupant Detection Sensor 12/18/19 instead of Fixing recall! I was there for oil change b4 driving 600 miles south for winter. No parts in USA, possible fix by January 10th! No apologies no regrets OR DISCOUNTS. A BAD BUSINESS!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

PERFECT CAR

by Desirae on 02/04/2020

I love my new 2020 Crosstrek! Jeff listened to what I needed and what I wanted in a new car. He gave me many options of cars and allowed for me to experience many test drives. Jeff constantly helped me when I needed help understanding how to buy a new car (because this was my first new car). Staff was awesome. The man in finance was wonderful. I don't remember his name but he had a spilt coffee mug on his desk and I enjoyed it very much! The workers at carbone really care about you and your needs!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great Experience

by DawnSmith on 01/21/2020

I needed to take my Crosstrek in for service, Carbone bake it super easy to schedule. Once there, the service drop off area was in doors, clean and it was very easy to get my service underway. They kept me up to date, and I did not feel at any time that I did not know what was going on, expected delivery times etc.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

A plus

by Lori on 01/16/2020

Had an appointment for a recall. Timely service, great customer service, issue corrected. Thank you! Happy customer!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Amazing

by KB on 01/04/2020

Jeff is the most amazing sales guy ever. He is so nice and just makes everything go so smooth. This is the second car we have bought from Jeff, I don’t want to buy from anyone else.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

2020 legacy

by Judyg on 01/01/2020

Very pleasant experience from start to finish. My salesperson was very helpful, always available to answer my questions. I’m a repeat customer and always recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Second Purchase

by Pete on 12/28/2019

This is the second vehicle we have purchased at Carbone Subaru. Our salesman , Sohail William is a pleasure to deal with, not only is he not a high pressure salesman, he is very knowledgeable about the product he is selling.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Quick Service

by RZH on 12/14/2019

Prices are in line. Appreciate that you don't push extra services. Waiting room is nice , good WIFI and service advisors and staff are generally very friendly and polite.Car was done ahead of time promised.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

quick service

by djtruland on 12/01/2019

I scheduled my 12,000 mile service on line only a few days before, and was in and out in 45 minutes! The best thing is that I can have my car serviced on a Saturday, and the on-line scheduling is very convenient. The waiting area is large and comfortable too, and there is free coffee or tea and tables to work at or comfortable couches to sit on.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
5 out of 5 starssales Rating

Happy Camper

by Try123 on 11/29/2019

Have always dealt with Bill Magee. He is very personable and knows what I want. Experience was easy and I am happy with results.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Customer service

by Veronica on 11/18/2019

Great friendly staff

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

service

by CArbone on 11/09/2019

Excellant and quick service and well explained

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
5 out of 5 starsservice Rating

Great Service Experience

by GrahamandLouise on 11/07/2019

Jim Valenti met us with a smile yesterday morning as we arrived early for our first oil change, tire rotation, and overall checkup for our 2019 Forester Touring model. Jim made sure all went well and had us on our way in about 45 minutes. Carbone Subaru of Troy has provided excellent service. Thank you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Cable Television
Collision Repair/Body Shop