West Herr Ford Hamburg

Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of West Herr Ford Hamburg

5.0
Overall Rating
5 out of 5 stars(27)
Recommend: Yes (7) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

Great

by Mattz on 01/09/2022

Got my 5th vehicle from west herr the place is a great place to come and buy a vehicle. Just want to thank John Foster and Jonah McNaughton for taking care off everything these guys Treat you like family and they go above and beyond for their Customers definitely coming back to west herr John Foster, and Jonah McNaughton in the Future to buy Another vehicle. Drove all the way from Brooklyn New York to West Herr because Of the great service and how highly they value their customers highly recommended dealership

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
27 Reviews
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5 out of 5 starssales Rating

Great

by Mattz on 01/09/2022

Got my 5th vehicle from west herr the place is a great place to come and buy a vehicle. Just want to thank John Foster and Jonah McNaughton for taking care off everything these guys Treat you like family and they go above and beyond for their Customers definitely coming back to west herr John Foster, and Jonah McNaughton in the Future to buy Another vehicle. Drove all the way from Brooklyn New York to West Herr because Of the great service and how highly they value their customers highly recommended dealership

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Good service.

by David on 09/23/2021

Not the cheapest but I know my vehicle will be serviced properly. Personnel are always courteous

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

West Herr Ford of Hamburg New York Excellence of Service

by Deborah on 09/16/2021

Accommodated us quickly as a tow in, found the problem and fixed same day, excellent communication and friendly service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Amazing salesperson!!

by Dave S on 03/24/2021

Sabri Darwish is an amazing salesperson. Great with making the whole process easy and comfortable. Extremely knowledgeable with the product explaining every detail. He definitely has a customer for life.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

My salesman knows me well

by Adam Wilson on 03/18/2021

I was able to terminate my prior lease and into a brand new 21 F150 and couldn’t be happier, everything went fast and smooth, and I am enjoying the new vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Long day with two happy endings.

by Karen on 03/13/2021

Calm...cool...educated...happy

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Outstanding Salesman

by Great Experience 5 stars on 03/09/2021

What can I say, I had a great experience at West Herr Ford. Sabri my salesman, was an outstanding person to work with. He was friendly, funny and not pushy. My car sales went very smoothly. Mike S and Nicole also made my car sale pleasant. Thanks to everyone. I highly recommend Sabri as a wonderful salesman. 👍👍😊

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

All work done at no charge

by Happy Lady on 09/14/2019

I cannot say enough good things about West Herr service in Hamburg. Bob Pontrello was great and my car was fixed at no charge to me. Not even a deductible charge. I was shocked, and they even washed my car too! Thanks Bob I will be back if needed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
4 out of 5 starssales Rating

2016mkc

by 2016mkc on 01/26/2019

I was impressed with the dealers concern to make me happy, all issues to complete deal resolved

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Looking for a newer truck

by Michael on 08/27/2018

West Herr Ford Hamburg has a great selection of trucks and Vaune Gresco was absolutely amazing finding me a truck that fit the description of what I was looking for.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great Experience!

by pauleenanne on 02/13/2018

I cannot say enough about Mark and his team at West Herr Auto! This was my second time dealing with a car dealership, and my first time purchasing a car. I wouldn't consider my first experience bad, but it was no where in compassion to the amazing experience I had working with Mark and West Herr! Mark took me through the entire process with transparency and confidence. I never felt like he was a stereotypical car salesman, but rather a consultant. I always felt like my best interest was at the front of his mind, rather than making a sale. When I finally decided on my vehicle, Mark worked to get it in my hands quickly, since my dream vehicle was at another location. When the car came in, Mark spent a ton of time going over ever bell and whistle, so I felt confident driving off the lot. Thank you so much Mark, Nick, and the team at West Herr. They made my car buying experience a truly wonderful one!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Outstanding sales associate.

by Scottyv on 11/16/2017

If you buy a car from west herr ford Hamburg ny you must see Andy Murak. Nicest and friendliest sales associate I've ever dealt with. ABSOLUTELY no hassle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Lenny Saccomanno is great to buy from

by Whistlepg1 on 11/11/2017

Just purchased another vehicle from Lenny. Always takes care of his customers. This one is a 2018 Ford F-150

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Pleasure to work with

by AHarrington on 08/02/2017

Hasan Razak was so helpful and patience while we tried to figure out what we wanted to buy. We had know idea what we wanted to buy. Hasan was so helpful showed us everything we asked for it took us a few days to decide but he never made us feel rushed. He was a pure pleasure to work with. We love our new 2017 Explorer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Very friendly and always willing to help.

by Sandy1968 on 02/22/2017

I walked into West Herr of Hamburg yesterday.Hasan Razak went extra 10 miles help me get into a vechicle that that made very happy.He is an excellent salesman very knowledgeable about vechicles.I highly recommend Hasan Rasak if your looking for a vechicle.Go to West Herr of Hamburg!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Amazing Experience With Zach Zafuto

by PPuglisi on 11/28/2016

I had a great experience with Zach Zafuto at the Ford Hamburg store. Zach went above and beyond to meet and exceed my expectations! He was kind, caring, and most important the best salesman I have met! I will have all my family friends and friends go to him, as should you! -Patricia Puglisi

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

FABULOUS EXPERIENCE WITH SABRINA!

by aehuebsch on 08/24/2016

Fabulous is just one word to describe the car buying experience my husband and I had working with Sabrina at West Herr Ford Hamburg. We started by shopping around at many different dealerships and becoming extremely frustrated about buying a car. Once we connected with SABRINA our entire experience changed. She treated us like royalty from start to finish. She was in constant contact with us and worked diligently to find us a car that suited our needs and wants. During our test drive she spent the time before and after showing us the features and accessories of the car to make sure that we were making an informed, educated decision about the vehicle. We also worked with Eric and Tony during the purchasing of the vehicle and they were very professional and enjoyable to work with. To top it off Sabrina walked me to my car, after I purchased the vehicle to help me set up my Bluetooth and remind me of those key features of my car. I have and will continue to recommend SABRINA at WEST HERR FORD HAMBURG for any and all of your car buying needs!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Very Easy

by Gavazzo3point0 on 07/06/2016

My experience with West herr Ford was outstanding. Sabrina and Mike Schaffer went above and beyond to meet my expectations and requirements for obtaining my 2010 Mercury Mariner Hybrid, I love thin vehicle and could not be happier with the service I received from both of them. Even a yes the transaction was completed we found a slight problem with the vehicle and the problem is being completely fixed at no cost to myself. Give this dealership a try and ask for Sabrina, if your serious about buying a car her and Mike Schaffer will do whatever is in their power and reason two help you. I will definitely be back in several years when I'm ready again. Sabrina has actually sold a vehicle to myself, my wife and in laws all within a years time!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

2016 F-150 lease

by F150dan on 06/18/2016

I have been buying from West Herr for over 20 years. Chevy, Toyota, Subaru, Jeep, and now Ford. I think this alone says a lot about West Herr. My salesmen Chris was very helpful, as was the sales manager, which I always work with. I feel I got a great deal, and Super Truck, and also have two new friends. This is the first Ford truck that i purchased, and so far, 1000 miles in, love it. Dan from S. Buffalo

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

2016 lease on Ford Escape experience for Gail and Dan Morgan

by danielm4 on 04/29/2016

Could not have been more happier with the fast, expert help from leasing professional (Mark Schrader), financial services (Julian Bones, and a thank you from sales manager ( Michael Schaefer), on our new first time three year lease.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Quality Service

by Happyinmycar on 03/24/2016

West Herr employees make the difference! They are always courteous and provide expert care for our Ford Fiesta. We receive timely notice when it is time for an oil change or car inspection. Dependability in all aspects of the work done by the technicians, service managers, and office personnel. The sales staff is very knowledgable, listen to our needs, and provided the right vehicle for us. Thanks to all at West Herr Ford

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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